Bill Dickason Chevrolet Buick - Service Center

Our Buick LaCross needed service. Our car had a steering issue on Monday afternoon. I phoned McKaig hoping to get it in for service sometime this week. They said have in on Tuesday mor Our car had a steering issue on Monday afternoon. I phoned McKaig hoping to get it in for service sometime this week. They said have in on Tuesday morning and we will take care of the problem. I dropped it off at 7:30 AM. I have to be at work by 7:45, they gave me a ride to work. My car was ready at 2:00. Thanks McKaig the wife's car is fixed and she is happy and as every husband knows that is important. More

Nice experience Very friendly, honest about the problems we had. They quoted a price and made sure to stay with it. Not only did they explain what work was done, they Very friendly, honest about the problems we had. They quoted a price and made sure to stay with it. Not only did they explain what work was done, they showed us what they did. Not our first time to use this dealership and won't be the last. More

Restored my faith in Chevy/GMC McKaig's service department is amazing. My 2014 Traverse was having serious engine problems and a Longview dealer gave me a really hard time when it c McKaig's service department is amazing. My 2014 Traverse was having serious engine problems and a Longview dealer gave me a really hard time when it came to getting it into their service department and getting it fixed. After two weeks of a nightmare experience, I still had a smoking car and no where to take it. I felt like I couldn't trust any Chevy dealership after the horrible service that I received. I looked around online and saw the positive reviews that McKaig has received for their service department and I gave them a call. Aaron Abernathy answered the phone and I told him my long saga. He told me to bring it in right away and that he would set me up with a loaner and get it diagnosed. Not only did they diagnose my car, Patrick very patiently explained what was the problem, what may have caused it and offered several options to fixing it to help suit the financial burden of the repair. He even took the time out of his schedule to also meet with my husband and have to same conversation so that we could decide confidently on a solution. This is definitely something that I have never gotten at any dealership especially one that I didn't even buy the car from. I will definitely bring my car back for all of the servicing that it needs and I will sing their praises. More

Great service Went in yesterday morning not knowing i had missed my service appointment, and da guys squeezed me in to their already jammed schedule. Thanks Mr. Went in yesterday morning not knowing i had missed my service appointment, and da guys squeezed me in to their already jammed schedule. Thanks Mr. Wheeler More

Always happy with the service I've been coming to Mckaig for almost two years now. I didn't buy my car from here, but they always take great care of me. I live in Tyler, and anytim I've been coming to Mckaig for almost two years now. I didn't buy my car from here, but they always take great care of me. I live in Tyler, and anytime I need my car worked on I bring it here. They have the best prices and service, definitely worth the drive. More

Oil change/rotation, no wait, was done in less than 30 min! First oil change and tire roation, no wait, on time and was done in less than 30 min of my appointment time, Thank you for getting us in and out after First oil change and tire roation, no wait, on time and was done in less than 30 min of my appointment time, Thank you for getting us in and out after driving an hour and a half. More

Love mckaig chevron buick I love coming to mckaig in gladewater! The service I receive here goes above and beyond what is expected every time. Shannon in the service dept is a I love coming to mckaig in gladewater! The service I receive here goes above and beyond what is expected every time. Shannon in the service dept is awesome!highly recommend! More

Dead battery My wife's vehicle wouldn't start. She was stranded at work. Aaron at McKaig's helped me line up a wrecker and they were able to work the vehicle int My wife's vehicle wouldn't start. She was stranded at work. Aaron at McKaig's helped me line up a wrecker and they were able to work the vehicle into their schedule and get us out before she got off work. More

Customer Service This is my 2nd oil change and tire rotation in just a few months and perfect service! Service is always great and quick. I never have to wait for my This is my 2nd oil change and tire rotation in just a few months and perfect service! Service is always great and quick. I never have to wait for my appointment. More

Amazing customer service We have purchased 2 vehicles from this dealership so far and do not plan on shopping anywhere else in the future. Any time I get our oil changed here We have purchased 2 vehicles from this dealership so far and do not plan on shopping anywhere else in the future. Any time I get our oil changed here Shannon has always met us with a smile and taken very good care of us. This visit was different from most because we had a check engine light come on and a weird noise coming from the engine. I can't say enough how pleased I was with this trip! It was the most painless service experience I have ever had in my life. Shannon took our car and gave us a loaner to use while our was being fixed. And to our surprise we did not get stuck in a stereotypical loaner either. It was very nice. Over all I would have to recommend anyone and everyone to do business at Mckaig! More