Bill Dickason Chevrolet Buick - Service Center

August 27, 2024 Traveled from Lindale, TX for an 11:15am appointment to have fuel filter changed and front end aligned as the truck had 13,000 miles and I bought it used with 11,000 miles on a 2024 Silverad appointment to have fuel filter changed and front end aligned as the truck had 13,000 miles and I bought it used with 11,000 miles on a 2024 Silverado 2500HD High Country 6.6 Duramax. I was greeted by Buzzy and explained the service I was expecting and I asked how long it would take. He told me 2.5 hours because the dealership only had one technician and he was on lunch Break and then excused himself because it was time for his lunch break and that Mariela would be handling my service. Mariela was covered up with phone calls but we had a conversation to discuss the service and the two GM service recalls. Long story short, I was charged $100 for a fuel filter. An OEM filter from Amazon is $30.00. Does that sound fair? Front end alignment was performed, charged $140.00 and truck still pulls to the right. Not a good look and I will be hard pressed to recommend this service department with one mechanic and overwhelmed service reps. Jim Short Lindale, TX More

I scheduled maintenance for my truck 1 week prior to bringing it in. I was promised everything would be completed in 1 day. At 4pm, I called for an update since no one bothered to call me. I was infor bringing it in. I was promised everything would be completed in 1 day. At 4pm, I called for an update since no one bothered to call me. I was informed only 1 thing was completed in that time. This is the second time I was lied to regarding completion of service work. To top this off, after asking for the service manager to call me, I have yet to have ANYONE contact me. It would seem that no one at Bill Dickason understands customer service. SHAME ON ALL MANAGERS AT THAT LOCATION!!! More

This dealership is great and really helped me out when I needed a vehicle. Thanks for everything!! needed a vehicle. Thanks for everything!! More

They are so fast and kind! ! Best in easy Texas !!mariela is really good at what she does ! Best in easy Texas !!mariela is really good at what she does More

Did there best to see what they could cover under warranty but also included an inspection of my vehicle at no charge. I will now come and get my oil changes from you. warranty but also included an inspection of my vehicle at no charge. I will now come and get my oil changes from you. More

Please explain why you schedule oil changes when you obviously do not have the personnel to handle these? Having an appointment made by your staff for 10:15 only to still be sitting there an hour later obviously do not have the personnel to handle these? Having an appointment made by your staff for 10:15 only to still be sitting there an hour later still waiting is ridiculous. Not even told anything that my truck hadn’t even been done. Just hearing excuse after excuse. Asked to speak to service manager and he was a down right dick with a smart xxx mouth. He asked ME what did I expect him to do about? I said absolutely nothing! And walked out! I went down the street to Royal Tire and they gladly did my oil change for me! This place is a joke! Keep it up and you won’t have a business before too long. More

Service department was helpful and came in under the quoted amount. Staff kept me informed and were easy to work with. quoted amount. Staff kept me informed and were easy to work with. More

Always the best service around I will always recommend Bill Dickerson to all my friends and family for sure. Bill Dickerson to all my friends and family for sure. More

She took her time to research and provide me with the most up to date information. Very good customer service. most up to date information. Very good customer service. More

Very friendly and professional staff, I have made good friends here. Mariela is very helpful and friendly!! friends here. Mariela is very helpful and friendly!! More