Bill DeLuca Chrysler Jeep Dodge Ram - Service Center

The service department doesn’t own up to their promise. Expect to end up paying for their mistakes they make when you bring in your car. They promised reimbursement for their errors but never delivered. Ca Expect to end up paying for their mistakes they make when you bring in your car. They promised reimbursement for their errors but never delivered. Can’t trust anyone who can’t return $100 for towing More

Service is horrendous to be kind. Scheduled at noon and sat 55 minutes staring at my car waiting for it to be moved. Everyone must have been at lunch. I finally had to request my car be serviced and the wh sat 55 minutes staring at my car waiting for it to be moved. Everyone must have been at lunch. I finally had to request my car be serviced and the whole oil change and tire rotation took 15 minutes. The service waiting area is under endless construction and has no bathroom facilities. My latest repair required a rental car for warranty repairs, no rental car was available when I got to the dealership, nor was a dealer loaner available. I had to request a ride home and am waiting for a rental car. This is by far the worst service I have ever encountered on a new vehicle. More

I brought my Cherokee in for work , they forgot to put shims when the calipers were replaced. I called brought it in they said nothing was wrong and I had to go to someone else for the truth . shims when the calipers were replaced. I called brought it in they said nothing was wrong and I had to go to someone else for the truth . More

I was impressed with the professional attitude of all the people in the service department. They kept my informed and got the work done in a timely manner. I would highly recommend this dealership and serv people in the service department. They kept my informed and got the work done in a timely manner. I would highly recommend this dealership and service department to anyone looking for a car. Kpl More

GREAT SERVICE DEPT. BRIAN ,IAN AND MIKE SILVERMAN ARE GREAT TO DEAL WITH ,,THERE SERVICE IS OUTSTANDING,,,I HIGHLY RECOMMEND THIS DEALERSHIP.ANY TIME YOU CALL WITH A PROB BRIAN ,IAN AND MIKE SILVERMAN ARE GREAT TO DEAL WITH ,,THERE SERVICE IS OUTSTANDING,,,I HIGHLY RECOMMEND THIS DEALERSHIP.ANY TIME YOU CALL WITH A PROBLEM THERE FIRST WORD IS ''come on down,we will do our best to get you in and out;''NOW THAT IS SERVICE More

SERVICE WAS GREAT WITH NEW SERVICE PEOPLE. BRIAN AND HIS NEW CREW WERE GREAT,FAST AND FRIENDLY SERVICE.NO WAITING LONG TIME FOR AN APPOINTMENT.SERVICE WAS VERY QUICK,WORK WAS DONE TO MY SATISFA BRIAN AND HIS NEW CREW WERE GREAT,FAST AND FRIENDLY SERVICE.NO WAITING LONG TIME FOR AN APPOINTMENT.SERVICE WAS VERY QUICK,WORK WAS DONE TO MY SATISFACTION,BILL DELUCA MADE THE RIGHT CHOICE WITH THE NEW CREW,,,,,,,,,THANKS More

SERVICE WRITER JASON SPOKE TO JASON IN SERVICE,I WAS LOOKING FOR A OIL CHANGE ..HE TOLD ME TO COME DOWN AT MY CONVINIENCE,,20 MILUTES I SHOWED UP,HE WAS VERY POLITE AND G SPOKE TO JASON IN SERVICE,I WAS LOOKING FOR A OIL CHANGE ..HE TOLD ME TO COME DOWN AT MY CONVINIENCE,,20 MILUTES I SHOWED UP,HE WAS VERY POLITE AND GOT ME RIGHT IN,,,HE ALSO RECOMMENDED A TIRE ROTATION ...25 MINUTES I WAS ALL DONE,,,WHAT GREAT SERVICE AND ADVISOR THANKS More

Incompetent service department I brought my Jeep Grand Cherokee in to have 2 TPMS sensors changed as they had aluminum stems and were corroding. To be clear, there was nothing wron I brought my Jeep Grand Cherokee in to have 2 TPMS sensors changed as they had aluminum stems and were corroding. To be clear, there was nothing wrong with the sensors themselves. They worked as they should. Shortly after I drove away with the new sensors installed, the TPMS indicator light came on. The new sensors were dropping the signal and I was getting a reading of "--" for the pressure. I return and explained what happened, and they asked me to leave the car to correct it. I again picked up my car, and was assured it was corrected. They were just programmed incorrectly and now will work. After driving for a bit, sure enough the TPMS signal dropped and reads "--" for the new sensors again. I go back to the service department and explained it's still dropping it. After some brainstorming, its determined that they will rotate the tires to see if it's a transponder issue or a sensor issue, and reprogram them yet again. I come back and take it out, and they still dropped the signal. The signal is still dropping from the new sensors only. At this point they decided to swap them out and try new ones in case they are faulty. Another day wasted as I take it out and the signal drops. This time when i return I'm told by the service manager that I would need to spend another $300+ on a new wireless control module (WCM) because that is bad and it's why the signal is dropping. I'm confused at this point because there was nothing wrong when I took it in, so how could it just go bad at that exact time. So we discuss a few other options, but he's positive that's what the issue is. At this point I've had my car there for 3 days and have wasted enough time and money on valve stem/pressure monitoring. I finally got tired of the TPMS light constantly going on and off so Instead of paying $240 (for 2), I bought a bead breaker from Harbor Freight for $40, a stem puller for $15 and after market sensors for $37 each. It took me an hour to do both tires and the sensors havent dropped once since I installed them. The point here, I'm definitely not a mechanic and I was able to solve the problem on my own. How could certified technicians not be able to fix this? Why wasnt the car taken out and driven after the repairs were done each time to ensure they were fixed? I wouldn't trust them doing any repairs. First, either they were trying to gouge me for another $300, or secondly they are just that bad at diagnosistics/repairs that I was able to simply fix what they couldn't. Either way, you're better off taking your car some where else. More

Fixed my problem left with another. The shifter knob on my jeep was bound up and wasn't going fully into park and the key wasn't coming out. I brought my car to this Servicenter, when The shifter knob on my jeep was bound up and wasn't going fully into park and the key wasn't coming out. I brought my car to this Servicenter, when I was checking in and I explained to the man that the key would not come out that I've had the battery disconnected in order not to kill the battery , he assured me that he would disconnect the battery. Less than 24 hours I had A phone call stating to come pick up my car it's all set. Pay the $114 and they gave me the key to my car that was covered in snow wiped it off, tried to fire it up and nothing happened. The guy who took care of me got right on his feet and he jumped my car I asked him why my battery was dead? He told me because the car was on All night the key wouldn't come out, told me To go put some miles on the car to recharge the battery, we're in the middle of a snow storm, this was a joke I'm out a battery. I spoke to the manager Kept talking in circles and bring up other things about the car At no point in time did he apologize I appreciate the work that was done on my car and a timely fashion But this whole experience was a joke I will never go back there not even in an emergency such as this people take 0 pride in there jobs any more. More

Direct advise from the service manager of this dealership. I got some direct advise from the Service department manager to take my business elsewhere. As he has told me that he feels no matter what his shop do I got some direct advise from the Service department manager to take my business elsewhere. As he has told me that he feels no matter what his shop does he will not be able to please me. When the real matters of fact have always been. I tried to explain to him the 3-4 + - times I have brought back my vehicle for more repairs, very shortly after I just picked it up for a previous repair. That the sales people that sold me this vehicle ASSURED & GURANTEED me that this extremely expensive used vehicle was gone through from the tires through the entire engine and exterior with a fine tooth comb. And it is in PERFECT CONDITION mechanically , electrically, and real close to perfect cosmetically. So with their bold promises and guarantees. I drained my savings account almost down to the dime to make this purchase, Again strictly based on the guarantees and promises sold to me by the sales people. Now I go to bring it back for continued problems. And the Service Manager has advised me to take my vehicle elsewhere after reading my 100 % honest and truthful review about my experience with his sales staff's bold promises and guarantees. But he did not mention that on that same exact review forum there were tons of other reviews very similar to mine with those same exact people. Just using different wording than I used. But in the end. Every single poor review all meant the same. No two people write or speak alike. But they all have the same feelings and experiences in the end. So I took the service managers advise and have found a hopeful certified repair shop that will take over where he left off and basically kicked me while I was down. I not only put my full trust in the promises and guarantees of the sales staff. But I also put a wheel barrel full of money in their dealership on top of that. Of which I will regret until this extreme long payment term is over. So because we the consumer have tried to voice our experiences with their dealership, and tried to be as candid and honest as possible. They don't like it. And their resolution to me is to tell me to go elsewhere. This is despite the fact's on the matter. And no consumer should have to go through this. No matter what level of frustration it reaches within the company that we the consumer have invested so many thousands of dollars in. I wish I had read all the other reviews / complaints about this dealer prior to this huge lost investment. This system does not allow the writers to put a negative star rating. and makes its own highlights. Of which no stars were highlighted by me. This was the worst investment of my life. And the broken guarantees and promises made it that much worse. From the sales staff to the end result created by the service manager. I have to say that the two bright stars of this company were the two guy's I dealt directly with in the Parts Department. They were GREAT and I owe them at the very least a shout out. THANK YOU BOTH !! This review was written directly about my Sales experience that ultimately lead to my ending service experience decided on by the service manager. There is no option to highlight both reasons for my visit. More