Bill DeLuca Chrysler Jeep Dodge Ram

Sales and Service Poor I am local so I was going to give them first dibs on the sale. They (Mo) was not willing to negotiate, so I went else ware. Sine I am in the area and I am local so I was going to give them first dibs on the sale. They (Mo) was not willing to negotiate, so I went else ware. Sine I am in the area and had a service question I was going to give them a try on the service side since this is where they make some money. I was waiting with another customer in the service garage waiting for the manager, once he came out he was very nice and told the guy the service shuttle would take him home. The guy told the manager his wife was concerned about all the rust on the back underside of the Jeep. The manager said there is nothing you can do to prevent this. This was a RED flag since there are a lot of treatments to stop and slow down the rust. I let it go but was disgusted. When it was my turn I told the manager about my problem and he asked if my vehicle was new, I said yes. He then asked when did you pick it up and I let him know. He asked me if I bought it here and I said no, he asked why and I said I got a better deal. That is when he said in a nasty tone "why don't you got back to where you bought it and have them fix it". I will go no further. They are not service oriented and lost me as any type of customer. More

Great experience I just bought a new Dodge Caravan from Deluca's. Larry Pelletier was a pleasure to work with. The manager Mo Rochedi was very nice and helpful. I love I just bought a new Dodge Caravan from Deluca's. Larry Pelletier was a pleasure to work with. The manager Mo Rochedi was very nice and helpful. I love my new van and the kids are thrilled with the DVD player. Thank you guys for making this easy for me. As a single mom, I don't really like shopping for a car but my friend recommended I go to Deluca. I will send everyone I know there too. More

Mo Rochdi Ruined It For Me The title says it all. Mo Rochdi ruined it. I am from out of state but have family in the area. Mo Rochdi told his salesman (who was very nice and hel The title says it all. Mo Rochdi ruined it. I am from out of state but have family in the area. Mo Rochdi told his salesman (who was very nice and helpful) that if we weren't going to buy a car there, that he should not spend any time with us. Prices are cheaper in Mass than my hometown and I would not have hesitated to buy a better priced vehicle. I don't appreciate being pushed out while looking to make a purchase. You don't run a business like that, Mo. Money is still green in my state. I continued looking through the lot after shaking hands with the salesman and Mo asked me to leave. More

Regretfully, I'm compelled to write this review of my most recent dealings with their new Sales Manager Mo Rochdi. I met Mo 2 years ago almost to this writing, when he was just a saleman under Jim Ficher most recent dealings with their new Sales Manager Mo Rochdi. I met Mo 2 years ago almost to this writing, when he was just a saleman under Jim Fichera's rule, and he was much better and more personable when I made my last purchase of a pre-owned from him. Mo was recently promo'd to Sales Manager for the Chrysler/Jeep/ Dodge dealership. Apparently, the new title has conformed him to a different standard than giving his repeat customers a good and fair shake and deal. I made arrangements with Mo to have a car from their Andover site, run over to the Haverhill location, as that was more convenient for me. I called and made the request to Mo 3 days in advance. I just happened to show up 20 minutes early as my schedule was going a bit ahead, so I stopped in, and Mo greeted me with a handshake at the door, but then he was quick to let me know I was early and he was just THEN sending a runner to get the car I was scheduled to test drive in the next 15-30 minutes. Mo told me the car wasn't there yet because the Andover Mgr didn't want to have the car over in Haverhill too soon so as to NOT lose any potential sales there ! Mo never called me to tell me this,so I was stuck waiting for almost 45 minutes only to find that the car I test drove was NOT to my liking, and Mo's whole attitude towards me was more passive than friendly. Screw me this time, shame on you Mo, I'm NOT giving you another chance for MY business again. Mo is a lot of show, and that's what wins his customers over, well, today he LOST this repeat customer. I'm currently driving my 2nd car bought at DeLuca, and my family has bought many both new and used cars there over the past 20+ years. Never again. More

Went with my 88 yo mother to have her car serviced. When that was completed, they came out and their exact words were, "If you want to keep driving this car it's going to need work." I may be a woman, but I that was completed, they came out and their exact words were, "If you want to keep driving this car it's going to need work." I may be a woman, but I am not stupid! $612 for brake pads and to machine the rotors, and another $282 for two front tires, then another $90 for front end alignment. I drive the car, I knew it needed tires, I also know it DID NOT need brakes! DO NOT try to scare an an elderly person into believing something, and DO NOT think all woman are stupid! Took the care elsewhere for tires and had them recheck the brakes. They are just fine. Won't be coming back! My mother faithfully came to you people, NOT anymore! More

I could not be happier. Just bought a 2011 GMC Sierra. The sales staff were very nice, and knowledgeable. This was the easiest car I ever bought. This is the fifth car we have bought since 2000 and I will The sales staff were very nice, and knowledgeable. This was the easiest car I ever bought. This is the fifth car we have bought since 2000 and I will always go back to DeLuca's first if I'm always treated this good. This transaction could not have gone smoother. More

i brought my jeep liberty in for a suspension check. the service advisor was not knowledgable about the ball joints. jeep called for heat shields and i'm still missing one. he tried to tell me their one pie service advisor was not knowledgable about the ball joints. jeep called for heat shields and i'm still missing one. he tried to tell me their one piece. they actually are seperate and clip on. he argued with me. the tech agreed with me, but didn't fix the issue. i sent a e-mail to deluca, no response. my next course is calling jeep. More

I have had great service experiences at DeLuca Pontiac with my 2005 GTO. Scott in service is great, the mechanics are experienced and the work that they had done on my GTO was done right and covered under with my 2005 GTO. Scott in service is great, the mechanics are experienced and the work that they had done on my GTO was done right and covered under warranty. This is the only service department I have ever dealt with where I was truly satisfied. More

If leasing check ALL paper work. They will try to slip in smart buys. Will charge for paper work. I was a loyal customer who has bought 5 cars from them and now I will NEVER go back ! ! ! smart buys. Will charge for paper work. I was a loyal customer who has bought 5 cars from them and now I will NEVER go back ! ! ! More