Bill Cramer Chevrolet GMC

Very disappointed Should have negative stars. They sold me a 2013 Suburban and told me I had 60 days to find any problems and bring it back so they can fix it. 2 weeks Should have negative stars. They sold me a 2013 Suburban and told me I had 60 days to find any problems and bring it back so they can fix it. 2 weeks later, brakes were making grinding noise and truck was bouncing during braking. Took it in (about 300 miles later) and they rotated rotors. Problem didn't stop. Took it back and they rotated them again. Bouncing stopped and grinding noise stopped temporarily. Grinding started again and they are now telling me the rear rotors, pads and calipers are all bad and they want $1100 to fix. They said we've now put too many miles on it and it's past the 60 days. Well, DUH!!! You didn't fix it the first 2 times I took it in. Bill Cramer waited until it was past the time allowed to deal with and fix the actual problem. The assistant manager was rude and disrespectful. Kept interrupting me when I was talking. Raising his voice and came close to calling me a liar. He said that this info isn't on the ticket so I didn't actually address this problem before. I can't help what they write on the ticket but they were told about these problems. I also don't stand there in the garage while they are doing their job to make sure everything they find goes on the ticket. How am I supposed to know the calipers are causing the problem? They are the ones doing the inspection. Jeff in the service department tried to work with me but the assistant manager wanted to be "not nice". They sold me a vehicle with bad breaks and they won't fix it. Their inspection ticket they fill out before it goes up for sale says brakes were inspected. Clearly that wasn't true or they new they were bad and didn't want to fix it. I would feel more comfortable going to a shady used car dealer that wore a mask, worked from a warehouse, only took cash, and grinded all the serial numbers off. Never buy from Bill Cramer unless you like getting the shaft and enjoy being lied to. More

Disorganized, Uncaring, Slow, Dishonest I bought a new Pickup Truck from this Dealership back in 2015. At the time I bought it, the salesman didn't really seem to care if I bought it at all I bought a new Pickup Truck from this Dealership back in 2015. At the time I bought it, the salesman didn't really seem to care if I bought it at all and acted like he was doing me a favor by being available to sell it to me. At the time, the pickup I wanted was only available at this location, so I overlooked the lack of salesmanship. This dealership gives you some free oil changes. I have now had 2 of them. Both times, the experience with the service department was a disaster. During both visits, I had a recall that had to be addressed as well. Both times I left my vehicle for them the entire day. The first time, they did the recall on the hood latch, but failed to do the oil change. Despite working an 8 hour day, I arrived at the dealership and had to wait an hour in the waiting room for them to do an oil change that they had the entire day to do. This 2nd time, they had the truck all day long and didn't bother to do either the recall work OR the oil change. I called late in the afternoon to see if the truck was done yet and the service guy told me "We've done the oil change, but I have NOT been able to get your trailer hitch recall looked at by a technician. We are HOPING that we can get one to look at it by closing time at 6 PM." Let me explain something to you. This recall involves having a technician visually look at the trailer hitch and determine if it's the correct one. It takes all of 5 seconds to do. Yet, despite having my vehicle ALL DAY LONG, they couldn't get a tech to walk over and say "nope, it's got the right hitch and doesn't need a new one". The service man told me that they have yet to have a pickup like mine that had the wrong hitch, so there is probably like a 99% chance it won't need a new one, but he still couldn't find somebody that could just walk over and look at it." When I got done working, I got a ride to the dealership to get my truck and drive home from work. It turns out that not only was the recall work NEVER done, neither had the oil change. They had lied to me about that. I watched my truck drive by the side of the building and over to the oil change area and had to sit in the waiting room for just shy of an hour waiting on the oil change. I've never been to a place that couldn't get the oil changed in an 8 hour period. It's happened twice at this dealership. I am beginning to believe that the dealership purposely jerks the customer around when it comes to their free oil changes so you will get so aggravated that you won't come back for any more free ones. It's working - I am seriously considering spending money out of my own pocket to avoid dealing with this pathetic customer service. I'd rather visit my dentist that spend any more time on the property of this dealership. I didn't know a thing about this dealership when I bought this truck but that it had been BEST OF BAY several years in a row. I don't see how? Their employees must be going on and voting repeatedly for them is all I can figure. My previous truck was purchased at a competing dealership about a mile or so away that has multiple vehicle lines, but DOES NOT offer GM products. I wish I had just gotten another brand and gone back to them. Their level of service and concern for their customers is light years better than these folks. Sometimes I would drop off my truck for an oil change and 30 minutes later they were calling to tell me it was ready to be picked up whenever it was convenient for me. I never had the least bit of problem or anything negative happen during the entire 5 years I owned my previous vehicle from this "other" dealership. The customer service difference is night and day between the 2. I DO NOT recommend this dealership. More

Poor Service there is zero pride in workmanship or commitment to service performed at this dealership. At the first hint that defective work, under warranty, is t there is zero pride in workmanship or commitment to service performed at this dealership. At the first hint that defective work, under warranty, is the root of a problem...then Service Manager (Matt) is unavailable (...actually hangs up on a call) and first opportunity to fix issue is 'WEEKS' away....if at all. Frustrating, sad, unethical.....but the Service Manager gets a bigger bonus....because he's saved the dealership money. More