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Bill Cramer Chevrolet GMC
Panama City, FL
86 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 86 reviews
August 21, 2021
BEWARE - First 35 plus year customer , purchased 23 vehicles in that time, majority of service and maintenance . Recently went in for routine oil change and tire rotation , safety check . Prior to this vehicles in that time, majority of service and maintenance . Recently went in for routine oil change and tire rotation , safety check . Prior to this visit went to another tire store for possible tire repair ( nail showing in one front, one rear tire ) To aid in locating I had sprayed spots with fluorescent paint - luckily both were removed without need to plug. Two weeks later went in to Cramer for oil change/tire rotation/safety inspection. The next week I noticed painted spots on tires and they had never been rotated ! Windshield wiper reservoir not refilled, air in spare tire at 20 pounds , check of brake wear showed had not changed in last two years !( compared to previous receipts) Translation - tires were NOT rotated , safety check is a check off without actually checking items . Not only is this dishonest it is dangerous . I called 3x and left messages for both service advisor and manage to please call and discuss. Calls never returned - finally got text response from internet sales manager who said he would investigate and have someone follow up. Two weeks ago , haven't heard anything . Going forward will certainly take business elsewhere . Lost my trust , ignored when concern raised , will find someone who is honest and values a loyal customer. More
by rlg
Employees Worked With
Cindy Warren Chandler Hutchison
July 20, 2021
The Service Department was great! Had Alternator go out on way to the Beach on a Saturday called they were open told them my situation. Upon arrival I was greeted and everyone was so nice. My car was repai on way to the Beach on a Saturday called they were open told them my situation. Upon arrival I was greeted and everyone was so nice. My car was repaired in 1 day still had a great week of vacation More
by jmccarter5
Employees Worked With
Josh Folkers
June 21, 2021
Bought a brand new 2021 traverse red line premier that 4 days after driving off lot has had tail light issues an replaced twice an needs replaced again, idler pulley replaced, tire molding chipping, door pa days after driving off lot has had tail light issues an replaced twice an needs replaced again, idler pulley replaced, tire molding chipping, door paint peeling. When service department attempted to replace parts they damaged my car. Will never buy from here again an will spread word of how horrible they are from sales that misquoted car price and changed over my tag before I even signed the sales contract and gave GM financial the wrong billing address so I didnt recieve my payment slip to make payments to service department not having well trained workers that do more damage than fixing. Was told I have a solid car. Having to now file complaint with BBB due to car issues on a brand new vehicle. More
by 2021Traverse
Employees Worked With
Carrington, Mike Werner, Chris Cramer
May 29, 2021
I just wanted everyone to hear how disgusted I am with the service I received from the Bill Cramer service department today. I bought my 2019 Bolt from this dealership and I’ve been very happy with it thu the service I received from the Bill Cramer service department today. I bought my 2019 Bolt from this dealership and I’ve been very happy with it thus far. I recently received a letter from GM informing me of a recall on my vehicle. The letter said that, on average, the service would take an hour to complete. I made an appointment for the 29th of May at 9:30 AM. I should add that I live about an hour away. When I arrived this morning I was told that “it was gonna be a while.” I asked how long “a while” was, but the man I spoke to could not even give me a rough idea. I showed him the letter from GM saying that the service should take approximately 1 hour. He graciously explained to me that the 1 hour meant that whenever they got the car to the mechanic, that’s when the hour began. How stupid of me to think that since I had an appointment and that I had driven an hour to show up 15 minutes early, that my car would be serviced at tat time. The Bill Cramer dealership has lost my future business and I will tell everyone who cares to listen of my experience with their service department. More
by robhafey
Employees Worked With
Josh Folkers
May 01, 2021
Great Salesman! It was a quick sell. I wasn’t looking fir a Buick and Brett helped sell me on it. I feel like I got more car for the $ than anywhere else I looked. a Buick and Brett helped sell me on it. I feel like I got more car for the $ than anywhere else I looked. More
by tsgulfcoast
Employees Worked With
Brett Pedersen
