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Bill Brown Ford Inc

Livonia, MI

4.7
299 Reviews
Located in Livonia, MI, Bill Brown Ford is the #1 Volume Ford Dealer in the World for 2 consecutive years 2021-2022. The Brown Family has been serving our community and its automotive needs since 1914. Our Michigan Ford dealership excels at meeting the needs and exceeding the expectations of our customers. With a commitment to adding value to our community, we've developed a long-standing reputation in Livonia and the surrounding areas for extraordinary service and care that you can always count on. From the minute you walk through our doors, our personable and highly professional sales team at Bill Brown Ford is here to assist you in any way possible. You can expect honest, upfront pricing, with no hidden costs while choosing from the area's largest inventory of new & pre-owned inventory. From minor repairs or general maintenance, to major repairs and collision work, you can count on our highly trained staff to repair your car the right way. Everything we do is about you, our customer for life. Visit us today and experience the difference, once you do you'll know where you belong. We Take Care of the Automotive Needs of Ford Drivers throughout Livonia, Farmington, Redford and Westland We here at Bill Brown Ford have made it our mission to provide a first class car-shopping experience to our valued customers throughout Livonia, Farmington, Redford and Westland. With our vast selection of new and used cars, you'll have the chance to browse our current inventory in a comfortable, stress-free shopping environment. Visit us to take a test drive, learn more about financing or service your car and we can assure that you'll always be well taken care of! If you place value on safety, dependability and comfort, then we have the perfect new Ford model. Take a test drive in a Ford Escape, Fusion, F-150, Explorer or Edge and prepare tof all in love with its sporty style, confident performance and modern, tech-focused cabin. That way, you'll enjoy every moment and mile on the road! It's no problem if you don't see a new car that fits into your budget. We're also stocked with a broad array of Certified Pre-Owned Ford models and used cars. At such affordable pricing, you'll save money on a pre-owned car without sacrificing style, capability or comfort! Now, we know auto financing is often a confusing process but that won't be an issue when you buy or lease from us! Our auto finance team will make it easy for you to secure a fair market price on your next car. Leave the details to us and you'll be driving a top-quality new car without exceeding your budget! You'll also want to take advantage of our Service and Parts Centers to keep your car in top condition for countless miles of daily driving. Our Ford experts know everything about your vehicle and we'll employ their expertise to provide the best possible care for your sedan, crossover or SUV! At Bill Brown Ford, our goal is to make the process of buying and maintaining your car as smooth and efficient as possible. Our expert team of professionals will be happy to answer any questions you may have and get you set-up for a test drive. If you're ready to do business with the best, then follow step-by-step directions to our convenient location in Livonia to get the ball rolling today!
Contact Dealership

32222 Plymouth Road

Livonia, MI

48150

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Showing 299 reviews

November 16, 2023

Large inventory and great people. .Very helpful and caring and work to solve problems that arise. More

by Camille
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Spooner
Nov 16, 2023 -

Bill Brown Ford Inc responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

November 14, 2023

Really disappointed with the way my vehicle and time was handled. Scheduled service not done More

by ldavismorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
Nov 17, 2023 -

Bill Brown Ford Inc responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 02, 2023

I liked my Ford Fusion so much that I decided to buy it instead instead of trading my lease in. More

by Gma 5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Soutar
Nov 02, 2023 -

Bill Brown Ford Inc responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Bill Brown Ford Inc!

October 25, 2023

John Desormeau was my sales person,very knowledgeable. Helped me pick out this f150 and with the option packages available we have the perfect truck. John kept me informed on my order status through out t More

by mike_chelenyak
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Desormeau
Oct 25, 2023 -

Bill Brown Ford Inc responded

We are very happy to hear that John provided you with such a positive experience during the purchase of your new vehicle. We sincerely value your business and look forward to your next visit.

October 15, 2023

Awesome service thanks you Laurie Knutson. She is always so professional and always finds what I'm looking for. More

by geriboggess
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laurie Knutson
Oct 16, 2023 -

Bill Brown Ford Inc responded

Thank you so much for your kind words, Geri, and for taking the time to leave us this wonderful feedback!

October 15, 2023

The service that Matt provided was excellent he was patient, experienced and organized. I bought My first Ford vehicle with Bill brown ford and I couldn't be more satisfied with my purchase More

by dreshawnat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt
Oct 15, 2023 -

dreshawnat responded

Great experience

Oct 16, 2023 -

Bill Brown Ford Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matt and our team, and we look forward to working with you again.

October 14, 2023

This purchase has been the most upsetting for me. Will not buy from Bill Brown again. More

by Littlebunny2rabt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rick Vaughan, and sales manager Matt
Oct 19, 2023 -

Bill Brown Ford Inc responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 14, 2023

Darwin Marsh was my sales person, very professional, very knowledgeable and got me into the car I wanted fast, I recommend him! More

by anniebri
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darwin Marsh
Oct 16, 2023 -

Bill Brown Ford Inc responded

Thanks for sharing your thoughts about your experience with Bill Brown Ford Inc. We appreciate your business and hope to see you again soon!

October 11, 2023

This place is excellent. Customer Service is fantastic, polite, friendly and great sense of humor. They seem to be very organized in doing their repairs and keeping me info More

by laverne49
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Emily Boruta
Oct 12, 2023 -

Bill Brown Ford Inc responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 06, 2023

Thom Howard our new car salesperson was Wonderful making our new car purchase! Thank You Thom More

by sharonlmajewski
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Thom Howard
Oct 06, 2023 -

Bill Brown Ford Inc responded

Thanks, Sharon! It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bill Brown Ford Inc!

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