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Bill Brown Ford Inc
Livonia, MI
299 Reviews
Located in Livonia, MI, Bill Brown Ford is the #1 Volume Ford Dealer in the World for 2 consecutive years 2021-2022. The Brown Family has been serving our community and its automotive needs since 1914. Our Michigan Ford dealership excels at meeting the needs and exceeding the expectations of our customers.
With a commitment to adding value to our community, we've developed a long-standing reputation in Livonia and the surrounding areas for extraordinary service and care that you can always count on. From the minute you walk through our doors, our personable and highly professional sales team at Bill Brown Ford is here to assist you in any way possible. You can expect honest, upfront pricing, with no hidden costs while choosing from the area's largest inventory of new & pre-owned inventory.
From minor repairs or general maintenance, to major repairs and collision work, you can count on our highly trained staff to repair your car the right way. Everything we do is about you, our customer for life. Visit us today and experience the difference, once you do you'll know where you belong.
We Take Care of the Automotive Needs of Ford Drivers throughout Livonia, Farmington, Redford and Westland
We here at Bill Brown Ford have made it our mission to provide a first class car-shopping experience to our valued customers throughout Livonia, Farmington, Redford and Westland. With our vast selection of new and used cars, you'll have the chance to browse our current inventory in a comfortable, stress-free shopping environment. Visit us to take a test drive, learn more about financing or service your car and we can assure that you'll always be well taken care of!
If you place value on safety, dependability and comfort, then we have the perfect new Ford model. Take a test drive in a Ford Escape, Fusion, F-150, Explorer or Edge and prepare tof all in love with its sporty style, confident performance and modern, tech-focused cabin. That way, you'll enjoy every moment and mile on the road!
It's no problem if you don't see a new car that fits into your budget. We're also stocked with a broad array of Certified Pre-Owned Ford models and used cars. At such affordable pricing, you'll save money on a pre-owned car without sacrificing style, capability or comfort!
Now, we know auto financing is often a confusing process but that won't be an issue when you buy or lease from us! Our auto finance team will make it easy for you to secure a fair market price on your next car. Leave the details to us and you'll be driving a top-quality new car without exceeding your budget!
You'll also want to take advantage of our Service and Parts Centers to keep your car in top condition for countless miles of daily driving. Our Ford experts know everything about your vehicle and we'll employ their expertise to provide the best possible care for your sedan, crossover or SUV!
At Bill Brown Ford, our goal is to make the process of buying and maintaining your car as smooth and efficient as possible. Our expert team of professionals will be happy to answer any questions you may have and get you set-up for a test drive. If you're ready to do business with the best, then follow step-by-step directions to our convenient location in Livonia to get the ball rolling today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 299 reviews
February 17, 2024
IF YOU WANT YOUR CAR FIXED CORRECTLY AND DON'T WANT A HEADACHE...DON'T GO HERE! It doesn't even deserve one star. It takes weeks (8 to be exact) to get an appointment only for them to say it may be 5 or HEADACHE...DON'T GO HERE! It doesn't even deserve one star. It takes weeks (8 to be exact) to get an appointment only for them to say it may be 5 or 6 weeks to get a transmission technician to look at the issue once it is there. They have no loaner vehicles to provide even though it was warranty work. I was told if I rented a vehicle during the warranty service that Ford would reimburse me for $35.00 a day for 10 days. Then, upon submitting the receipt, I was told they would not reimburse me as they only will if you rent a 2020 or newer Ford vehicle-- a little detail they failed to mention until then. They returned my Explorer to me sounding worse than when I they took it in only to take it back in the next day to tell me they can't find an issue and it is coming back to me. Miraculously, after forwarding a video of the car making the horrible noise when I got it returned, they were able to identify an issue. Upon the second return, it still continued to have the issue of sounding like it was going to stall and then revs in a loop while in idle. To top it off, when questioning my refund for the rental, the service manager and director were rude and dismissive. Today, after wanting to express these concerns to the service director, Mr. Ellsworth, about the other aspects of my visit besides the rental that were issues, he proceeded to tell me that since I indicated in our conversation that I would not be returning as a customer, it didn't matter and not to waste his time or my breath. No worries, I will let my voice be heard elsewhere and will tell everyone I know not to go to Bill Brown. Shame on you for your poor customer service, obvious disregard of customers time and concerns, and your shotty service. You can give yourself a nice pat on the back for the loss of a repeat customer and ford owner. You went above and beyond to make this the worst experience possible! More
by PRlettinguknow
Employees Worked With
Shawn Livingston
January 29, 2024
Chris Baxter and his team are true professionals. We have purchased two cars from him! We have purchased two cars from him! More
by Tim B
Employees Worked With
January 11, 2024
Great sales people who work with you for the best deal. They got me into a new lease on a F-150 pick-up at a price I could live with. It's true when they say your not just a customer your family ! They got me into a new lease on a F-150 pick-up at a price I could live with. It's true when they say your not just a customer your family ! More
by michael
Employees Worked With
David Ausman
December 31, 2023
From the start of ordering a new truck and getting the phone call that your truck is in was incredible. The whole process seemed seamless and would like to thank the staff at Bill Brown and a special sho phone call that your truck is in was incredible. The whole process seemed seamless and would like to thank the staff at Bill Brown and a special shoutout to Mr Jeff Muntean. Pure Michigan/Pure professional. Thank you. More
by knapp.brian
Employees Worked With
Jeff,Muntean
December 19, 2023
Excellent experience with Ron Nowicki. Ron was very attentive, accommodating and friendly. The purchase of my absolutely gorgeous Mustang GT went fast and smoothly! Very happy!! Highly r Ron was very attentive, accommodating and friendly. The purchase of my absolutely gorgeous Mustang GT went fast and smoothly! Very happy!! Highly recommend! More
by Ewilson24
Employees Worked With
Ron Nowicki
December 04, 2023
We could have prurchased a vehicle at any Ford dealership as an A-Plan buyer. Al Lindsay's time spent with me on the phone reviewing existing incentives and searching for a vehicle to match our requested op as an A-Plan buyer. Al Lindsay's time spent with me on the phone reviewing existing incentives and searching for a vehicle to match our requested options won your dealership our business. More
by Mike
Employees Worked With
Al Lindsay
