Bill Brown Ford Inc

HORRIBLE SERVICE This is hands down the WORST dealership we have ever had to deal with. We purchased a 2015 F150 in April and had nothing but issues. Now we had to hav This is hands down the WORST dealership we have ever had to deal with. We purchased a 2015 F150 in April and had nothing but issues. Now we had to have some warranty service done and more issues. We had very few warranty issues and our truck was there for 2 weeks. The last week we didn't receive a call at all so we just ended up showing up to take our vehicle back. It's pretty concerning to pull in a lot and see a technician taking your vehicle out for a spin when they had already told you they were not dealing with any issues we had that would require a test drive. It took 20 miles of driving to verify that the sunroof was working correctly..when in reality it isn't. In fact when we received the vehicle the sunroof was not installed correctly and they had to re-install it. Ever since then is when all the problems started. Everything we take it there for takes 2-3 visits to fix correctly. This is the second time we had a plastic piece with a rubber seal replaced just under the windshield and when we received our vehicle back today, my husband had to finish installing it because it wasn't done correctly. The Asst Service Mgr (Jason) says it's JUST and F150. Really?! Is that all? I talked with the Service & Parts Director (Greg) and he didn't have much to say about the situation. He said he would go out to find my husband to discuss but never did. This will be the last time we take our vehicle to Bill Brown. They will have to joy ride around in someone else's new vehicle going forward. More

Wonderful experience! I had a wonderful experience servicing my car there. They do what they are supposed to do in a professional and friendly manner. Please keep up th I had a wonderful experience servicing my car there. They do what they are supposed to do in a professional and friendly manner. Please keep up the good work! More

Great experience with the service department! Got a same day appt for an oil change and service for a recalled part, when other Ford dealers closer to me couldn't get me in for over a week! Work Got a same day appt for an oil change and service for a recalled part, when other Ford dealers closer to me couldn't get me in for over a week! Work was completed quickly and I had my car back by lunch. Employees were helpful and the whole process was extremely efficient. Will drive the extra miles to go back to this dealership! More

loyal salesman everyone is looking for loyal customers, I have found a loyal salesman....Keith Jewel, thanks for your help, it was greatly appreciated, more than you everyone is looking for loyal customers, I have found a loyal salesman....Keith Jewel, thanks for your help, it was greatly appreciated, more than you will probably ever understand :-D. Any time I hear of someone looking for a new or used car I will give them your name and number...You are MY go to guy....thanks again your integrity, it is refreshing More

I had spoken to a few other salesmen at different dealerships and was very disappointed with the information I was given mainly because I didn't feel it was what I was looking for; however, when I co dealerships and was very disappointed with the information I was given mainly because I didn't feel it was what I was looking for; however, when I contacted Chris at this dealership, within an hour he had vehicles, prices, different packages all lined up for me to decide upon. He helped us with our last lease of an Explorer and loved it. His knowledge and information was quick and he had listened to me on the pricing and found me a vehicle I wanted and could afford. He certainly exceeded my expectations and I would never go to any other dealership. More

Leasing my new Fusion from Bill Brown Ford was a delightful experience! Tony Juncaj, my salesman, has a complete understanding of the Ford line of automobiles and has a wonderful gift of making peo delightful experience! Tony Juncaj, my salesman, has a complete understanding of the Ford line of automobiles and has a wonderful gift of making people feel good. From start to finish, Tony worked with me making sure that I understood everything about the Fusion and he made the lease process completely understandable. I was made to feel special and not just like another customer which was most important to me. I will return to Bill Brown Ford and Tony for all further leases or purchases of Ford vehicles in the future knowing I will be most satisfied with all aspects that getting a new car involves! Thank you Tony and Bill Brown for making my experience so pleasureable! More

Best experience I've ever had buying a new car. My salesman, Rick Williams, was absolutely fantastic. He took care of everything, and had my vehicle ready when I arrived to pick it up. While he step salesman, Rick Williams, was absolutely fantastic. He took care of everything, and had my vehicle ready when I arrived to pick it up. While he stepped away from his desk to get me something, I was looking at other vehicles in the showroom, and two other sales people asked if I was being helped. After I told them both that I was being helped, each one told me that if I had any questions while I was waiting to let them know and they would be happy to assist. More

This is my second purchase of a new vehicle from Rick Vaughn at Bill Brown Ford. He was so thoughful and kind on my first car, I would only go back to him when the time came for me to get a new car. Ri Vaughn at Bill Brown Ford. He was so thoughful and kind on my first car, I would only go back to him when the time came for me to get a new car. Rick makes me feel so comfortable. He was patient and thorough from the time we discussed what car would be best for me to the very end when he handed me the keys to my new Ford Fusion! Rick Vaughn is a great asset to the Ford family and Bill Brown Ford! More

I had a great experience at Bill Brown Ford last month (December of 2011). I worked with Tom Smith specifically because he has helped out my family and friends in the past with new/used vehicles. After (December of 2011). I worked with Tom Smith specifically because he has helped out my family and friends in the past with new/used vehicles. After initially meeting with Tom, I narrowed my choices down to a 2012 Focus and a 2012 Fusion. Tom was extremely patient and helped me understand the main features of (and differences between) both of these vehicles. Tom went with me on three test drives: Focus (sedan), Focus (hatchback) and a Fusion. Before test driving the Focus Hatchback (Titanium), we hooked my cell phone up to SYNC/My Ford Touch. Then during the test drive, we tested it out by making/receiving phone calls safely and hands free. It was a blast! Also, after test driving the Fusion, he even had me back up the car back into the parking spot with the help of the the rear view camera (which shows up in the rear view mirror). It was very cool :) I ended up going with the Fusion SEL. The Focus is a great car, but in the end I decided I was looking for more of a mid-size car, and the Fusion had the space that I needed. The Fusion, along with Sync and the back-up camera, has been a perfect choice. I am very happy with my decision. Tom Smith was extremely helpful and I enjoyed my experience with him. The test drives were just what I needed to make the final decision. I would definitely recommend Bill Brown Ford and Tom Smith. More