Bill Brown Ford Inc

Excellent Dealer with excellent people! They go out of their way to make your experience great and even after the sale, they are happy to answer any questions you may of forgot. their way to make your experience great and even after the sale, they are happy to answer any questions you may of forgot. More

Unfriendly and inattentive salespeople am really disappointed in the interaction I had with Bill Brown's salespeople. The glowing reviews left me with fairly high expectations, but the rea am really disappointed in the interaction I had with Bill Brown's salespeople. The glowing reviews left me with fairly high expectations, but the reality proved to be quite different. I was very specific in what I was looking for when I submitted their customer intake form. I specified the exact configuration of vehicle I was looking for. I told them the exact terms I wanted. I even told them that I understood that some of what I was asking for was counter-intuitive (maxing out rebates while financing at an unfavorable rate). I was particularly clear in specifying that I was not looking for a lowest monthly payment. All I asked for was for them to send me their best out-the-door price, which, given I'm an A-plan customer, under the specific constraints I provided, should have taken all of ten minutes. Instead, I got a bunch of information I didn't need (in particular with respect to leases which I never said I was interested in) and incorrect information about the rebates I was eligible for - because, unfortunately, none of my e-mails were actually read. Finally, when I pointed this lack of attention to detail out, I got a dismissive "have a good day and best of luck". I'm sure, given their location and access to inventory, Bill Brown will do just fine without me as a customer. But considering the economic environment we currently find ourselves in, is that really the message their sales team wants to send? More

Truly a dealership who cares about their customers When my wife's Chevy lease was ending during this difficult time I was really apprehensive on how to get into a new vehicle. When I started my search When my wife's Chevy lease was ending during this difficult time I was really apprehensive on how to get into a new vehicle. When I started my search for an Explorer on Bill Brown's site I was helped by Stan Damer. Stan made me feel at ease with the process and ensured me that we would be able to purchase the vehicle safely with no contact and that they would even deliver the vehicle to our home. With 2 emails, and a few texts I had a brand new Explorer in my driveway at an incredible price. I cannot recommend Stan and the team at Bill Brown enough. They've earned my business for life. More

Great dealership for sales and service, would recommend this dealership to all my family and friends. The quick lane department has always been a big help with all my maintenance needs! this dealership to all my family and friends. The quick lane department has always been a big help with all my maintenance needs! More

Total pros in every department that I have dealt with!Whether you deal with sales,service,or body shop,you'll have knowledgeable,caring people to work with.Best dealer around! with!Whether you deal with sales,service,or body shop,you'll have knowledgeable,caring people to work with.Best dealer around! More

None better than Bill Brown Ford. I've had nothing but great experiences with the sales department body shop in service I can't beat Bill Brown Ford great experiences with the sales department body shop in service I can't beat Bill Brown Ford More

The staff at Bill Brown Ford always do a great job! Customer satisfaction is top priority and they always provide a seamless service and sales experience! Customer satisfaction is top priority and they always provide a seamless service and sales experience! More

Chris Soutar is wonderful! This is the third car I have leased with Chris. He does not pressure you, he listens, and I love the Edge I leased. A great leasing experience! leased with Chris. He does not pressure you, he listens, and I love the Edge I leased. A great leasing experience! More

Chris Soutar For the Win!! I was getting out of my 3 year lease with a 2017 Explorer. I was so heart broken when I found out they didn't have any more 2019 F-150's available. Bu I was getting out of my 3 year lease with a 2017 Explorer. I was so heart broken when I found out they didn't have any more 2019 F-150's available. But I knew i couldn't be too picky because I was over mileage and still had 4 months to go on my lease. Chris Soutar was able to work some magic & get me into the beautiful new 2019 F-150 that I wanted!!! More than anything he was willing to stay late, work with my schedule & honestly make this whole experience about me being happy with the vehicle I leased. I honestly love the truck so much & the whole experience was super easy & quick. So much appreciation for the flexibility & understanding that went into this deal, couldn't be happier. More

Loved my sales person John DesOrmeau and the whole team there took such great care of me. I had to get my car to another state quickly and John went over and above helping John DesOrmeau and the whole team there took such great care of me. I had to get my car to another state quickly and John went over and above helping me to get it shipped, plated and titled. Dealing with a new Secretary of State could have been a complete pain, but John really helped make everything simple for me. Thanks John! I’d recommend you and the team to anyone. I love my new Explorer ST! More