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Bill Brown Ford Inc

Livonia, MI

Overview
Employees
Reviews
Vehicles
4.7
299 Reviews
Located in Livonia, MI, Bill Brown Ford is the #1 Volume Ford Dealer in the World for 2 consecutive years 2021-2022. The Brown Family has been serving our community and its automotive needs since 1914. Our Michigan Ford dealership excels at meeting the needs and exceeding the expectations of our customers. With a commitment to adding value to our community, we've developed a long-standing reputation in Livonia and the surrounding areas for extraordinary service and care that you can always count on. From the minute you walk through our doors, our personable and highly professional sales team at Bill Brown Ford is here to assist you in any way possible. You can expect honest, upfront pricing, with no hidden costs while choosing from the area's largest inventory of new & pre-owned inventory. From minor repairs or general maintenance, to major repairs and collision work, you can count on our highly trained staff to repair your car the right way. Everything we do is about you, our customer for life. Visit us today and experience the difference, once you do you'll know where you belong. We Take Care of the Automotive Needs of Ford Drivers throughout Livonia, Farmington, Redford and Westland We here at Bill Brown Ford have made it our mission to provide a first class car-shopping experience to our valued customers throughout Livonia, Farmington, Redford and Westland. With our vast selection of new and used cars, you'll have the chance to browse our current inventory in a comfortable, stress-free shopping environment. Visit us to take a test drive, learn more about financing or service your car and we can assure that you'll always be well taken care of! If you place value on safety, dependability and comfort, then we have the perfect new Ford model. Take a test drive in a Ford Escape, Fusion, F-150, Explorer or Edge and prepare tof all in love with its sporty style, confident performance and modern, tech-focused cabin. That way, you'll enjoy every moment and mile on the road! It's no problem if you don't see a new car that fits into your budget. We're also stocked with a broad array of Certified Pre-Owned Ford models and used cars. At such affordable pricing, you'll save money on a pre-owned car without sacrificing style, capability or comfort! Now, we know auto financing is often a confusing process but that won't be an issue when you buy or lease from us! Our auto finance team will make it easy for you to secure a fair market price on your next car. Leave the details to us and you'll be driving a top-quality new car without exceeding your budget! You'll also want to take advantage of our Service and Parts Centers to keep your car in top condition for countless miles of daily driving. Our Ford experts know everything about your vehicle and we'll employ their expertise to provide the best possible care for your sedan, crossover or SUV! At Bill Brown Ford, our goal is to make the process of buying and maintaining your car as smooth and efficient as possible. Our expert team of professionals will be happy to answer any questions you may have and get you set-up for a test drive. If you're ready to do business with the best, then follow step-by-step directions to our convenient location in Livonia to get the ball rolling today!
Contact Dealership

32222 Plymouth Road

Livonia, MI

48150

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Showing 299 reviews

June 06, 2023

Fleet service center is very slow getting work done. Today, we picked up one of our fleet vehicles, and found out they disconnected the fuel gauge, did all the other work, and failed to reconnect the f More

by bmoos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis
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Jun 07, 2023 -

Bill Brown Ford Inc responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Jun 07, 2023 -

bmoos responded

Your fleet service department service has continually spiraled downward the past 4 years. Service turnaround takes way too long. The most recent episode, the truck was dropped off 4/21, with a 5/9 promise date, but it was not done until 6/5. We then went to pick it up and the line for the fuel indicator had been frayed, and the miles tow empty registered —. So we had to drop it off again to get that fixed. This was just the most recent episode of your fleet service department and it’s service. Your service department has put doubt in where to purchase my next fleet vehicle.

June 01, 2023

We've been a customer of Bill Brown Ford for over 30 years and have always had a great experience. We've been dealing with John DeSormeau all these years and he's always done a great job and makes the c More

by ametzger49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John DeSormeau; Kevin Black
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Jun 02, 2023 -

Bill Brown Ford Inc responded

Thank you for your business and this review. We're happy to hear John, Kevin, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 29, 2023

Very good selection of vehicles and everyone is very nice. Keith Jewell is my go to guy! More

by Bianca
Recommend Dealer
Yes
Employees Worked With
Keith
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May 30, 2023 -

Bill Brown Ford Inc responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car, Bianca! All of us at Bill Brown Ford Inc are glad to have you as a customer.

May 14, 2023

Excellent experience with Bill Brown Ford. This was the first time I used them. I drove 2 hours and it was well worth it. I picked out my vehicle, did a trade-in, leased and got the vehicle wi More

by Susan O
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank S
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May 15, 2023 -

Bill Brown Ford Inc responded

Susan, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Frank and our team, and we look forward to working with you again.

May 10, 2023

Marty Pearson was very efficient in finding a vehicle for me and then promptly scheduling a time to finalize the purchase. More

by SpartyScott
Recommend Dealer
Yes
Employees Worked With
Marty Pearson
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May 11, 2023 -

Bill Brown Ford Inc responded

Thank you for choosing Bill Brown Ford Inc. Your feedback and rating mean a lot to us. We're glad Marty was able to help, and we hope to see you again!

May 09, 2023

Vita was very knowledgeable and helpful in getting me approved. She went out of her way to make me comfortable about the purchase. She made it the best experience ever! More

by Hudd0034
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vita
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May 09, 2023 -

Bill Brown Ford Inc responded

Thanks for sharing about your experience with Bill Brown Ford Inc. We appreciate your business and hope to see you again soon!

May 09, 2023

We have always been completely satisfied in our dealings with Bill Brown Ford. Our salesman, Rick Vaughn is their best asset, and has always taken care to make sure we are totally satisfied with our purchas More

by Phil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Vaughn
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May 09, 2023 -

Bill Brown Ford Inc responded

Phil, it's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Bill Brown Ford Inc!

May 05, 2023

Keith Jewell was great throughout the entire process! Helped to find us a good deal on a great car! More

by crgruchala
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Jewell
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May 05, 2023 -

Bill Brown Ford Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 30, 2023

Scott was very helpful. Everything went very smoothly. I will definitely send friends his way. More

by denisecorey2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott
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May 01, 2023 -

Bill Brown Ford Inc responded

Thanks, Denise, for your feedback on your recent visit to Bill Brown Ford Inc. It's great to hear that we were able to assist you and that you had such a positive experience!

April 20, 2023

Jeff is a wonderful car salesperson. He is helpful, truthful, and reliable. That is why we followed him to Bill Brown Ford. Thanks once again for a wonderful job Jeff! More

by sjsavel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Spooner
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Apr 21, 2023 -

Bill Brown Ford Inc responded

Thank you for taking the time to share your feedback with us. Jeff and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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