Bighorn Toyota

Polite and Professional Service Took my tundra in for an oil change. They were quick and professional. My car received a wash and the dealership informed me of upcomming services t Took my tundra in for an oil change. They were quick and professional. My car received a wash and the dealership informed me of upcomming services that will be needed More

treated like an inconvenience I have been to many service centers around the country and they're HANDS DOWN the WORST. I have many stories but here is a wonderful one…. I had a que I have been to many service centers around the country and they're HANDS DOWN the WORST. I have many stories but here is a wonderful one…. I had a question about how my oil gauge was reading and when I asked if someone could just look and make sure it was reading right…. just look, not DO anything. The Lady behind the desk said she couldn't help and that they were too busy to LOOK at a gauge and that no one had the time. REALLY, I said and I got loud enough that someone in the back came out and they looked at the gauge( took less than one minute) and was told it was reading good. 3 out 5 times I leave there, I leave upset about the way I, my wife are treated!! I know it’s not Audi but You should have to get mad to get help!!! This particular dealer really does suck and if I didn’t have to drive 140 miles round trip to the other dealer i would NEVER go there again!! I mean think about that just for a moment…… She didn’t care that my OIL GUAGE WAS READING RIGHT OR NOT!!!! THIS IS THE SERVICE CENTER!!!!!!! More

Customer service....HAAAAAAAAAAAAA I called to see if I could schedule a tune up on my RAV 4 (2009) and the service department didn't answer the phone. I hung up and called back and I I called to see if I could schedule a tune up on my RAV 4 (2009) and the service department didn't answer the phone. I hung up and called back and I got a SNIPPY operator and I explained I was trying to speak with somebody in the service department to schedule a tuneup and they were not answering the phone. The SNIPPY operator didn't apologize or say a word and just transferred me back to the service department. WOW. AGAIN, I got the voicemail. I hung up and called back and dialed -0- again and my call was immediately sent to the service department (obviously they have caller ID) and AGAIN, I got a voicemail. I hung up and called back again and dialed -0- and then a guy answered the phone, who was clearly confused on how to HELP ME GET IN TOUCH WITH THE SERVICE DEPARTMENT, and he transferred me again. Yep....you guessed it, VOICEMAIL. So, I called back for the 5th time and the SNIPPY operator answered. I requested to speak to the general manager on duty. She said, "and what is this in reference to?". I responded, "I would like to speak to the manager in order to get some assistance." She again, said NOTHING, and transferred me to a female general manager (her name was not important at this point, since I was so disgusted and frustrated at their LACK of customer service). I explained that this is my 5th phone call and I was trying to actually speak with somebody in the service department to schedule a tuneup and they are not answering the phone. She flippantly said, "well, if you leave a message, they will get around to calling you back". REALLY??? This is the GENERAL MANAGER and this is your customer service? Stellar! You lost me as a customer and it's not surprising to see the 1 star rating review online regarding your [lack of] customer service. It appears that I am not the only one that thinks your service SUCKS. Shame on you Big Horn Toyota. Shame. I can't give their service even ONE star but I was forced to give a rating. Pathetic. More

Scheduled service Standard maintenance, in and out quickly. Kind courteous service and appreciated the check list of all the many things they review. I can't understand Standard maintenance, in and out quickly. Kind courteous service and appreciated the check list of all the many things they review. I can't understand why anyone would have their car serviced elsewhere. Joe Goodman More

Best dealer around. Stop by Bighorn Toyota ask for Hector he will set you up with what ever you need. He's also probably one of the nicest salesmen I've seen. I would go Stop by Bighorn Toyota ask for Hector he will set you up with what ever you need. He's also probably one of the nicest salesmen I've seen. I would go buy again from them. More

Quick and easy repair for warranty issue I was able to schedule a visit and had a great tech for e replacement of my Throw Out Bearing, which is a warranty job. They took time and were very t I was able to schedule a visit and had a great tech for e replacement of my Throw Out Bearing, which is a warranty job. They took time and were very thorough in explaining my options. Awesome. More

Great Used Car Purchase Experience Purchased a used FJ Cruiser from them last week. Friendly staff made it a wonderful experience and spent time walking me through everything. Their del Purchased a used FJ Cruiser from them last week. Friendly staff made it a wonderful experience and spent time walking me through everything. Their delivery process is really good. Highly recommend them. I even forgot a small item in my trade in vehicle and it was no problem for them to send it to me. Really nice bathrooms also - not something i'd normally mention but I've been to other dealerships and these really help contribute to my rating. More

Fantastic dealership My brand new Tacoma had a very unusual problem that was difficult to diagnose by other dealerships. I made one phone call and I was treated with respe My brand new Tacoma had a very unusual problem that was difficult to diagnose by other dealerships. I made one phone call and I was treated with respect and immediate attention. The service department under the leadership of Don Nesbitt is second to none. My truck was diagnosed and fixed within 30 minutes of check in. The finance department is fantastic also as Lynda Field takes time to explain all warranty packages in a simple, kind and straightforward demeanor. I have learned there is no reason to go vehicle shopping or have any repairs dobe anywhere else. More

New Car Purchase We bought a new Matrix, we received friendly and courteous service from sales and finance departments at Bighorn Toyota. I have recommended this deale We bought a new Matrix, we received friendly and courteous service from sales and finance departments at Bighorn Toyota. I have recommended this dealership to 3 friends who ended up purchasing cars from them also. Our daughter and son-in-law purchased a used SUV from Bighorn Toyota. I Highly Recommend them for Purchasing and Service. More

Terrible Service in parts I called in to the parts department so I could order a new key fob. Got nothing but the run around. The parts guys was extremely rude and unprofession I called in to the parts department so I could order a new key fob. Got nothing but the run around. The parts guys was extremely rude and unprofessional. We will never give them business again!!! More