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Big Star Hyundai - Service Center

Friendswood, TX

4.3
782 Reviews
Call Service Center (281) 819-4846

782 Reviews of Big Star Hyundai - Service Center

Sort by
September 24, 2024

Easy to get an appointment, but I don’t know why it takes 2 hrs for an oil change and car wash More

by Leslie.rolph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Big Star Hyundai responded

Thank you for your business and your review. We agree, it should not take that long for the services you have described. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

September 23, 2024

Outstanding customer service by my advisor! Excellent! Very helpful and knowledgeable of information I asked about. More

by GGGLOPEZ781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name Puerto Rican accent
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Sep 23, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 22, 2024

Personnel were knowledgable, answered my questions, gave a timeline and price. When picked car up, noticed another problem but will call back to reschedule. More

by LRUDIS49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
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Sep 23, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 22, 2024

Oil change took 2. 5 hrs. They left marks on the console. Complementary wash missed several areas. More

by DTMARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Big Star Hyundai responded

Thank you for your review. I apologize for the unexpected wait. I agree that is absoloutely too long for a straight oil change. Of course, I would like the opportunity to examine the repair order and share with my team to discuss the actual work performed and elapsed time. If you would like to discuss your service experience in more detail, please feel free to reach out to me directly with your best contact information. Kohl Young, Service Director, kohly@bigstarhyundai.com

September 22, 2024

Have not resolved my issue and have emailed the service manager twice about it. I was told my repair would be covered and my money would be refunded and it's over a month and it has not been refunded. Not More

by PEPERONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Malave, Bryan, zzNatalie zzDiosdado
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Sep 24, 2024 -

Big Star Hyundai responded

Thank you for your review and I apologize for any inconvenience. So that I can look into my records and work to resolve your concern, please email me directly with your full name and best contact information. Kohl Young, Service Director, kohly@bigstarhyundai.com

September 21, 2024

I had a great first experience with service staff at dealership to get service for my vehicle. More

by sally.adame
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzNatalie zzDiosdado
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Sep 23, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 21, 2024

Initial service was poor. I have no idea who the young woman is that finally recognized me as a customer and started processing my service request. More

by LAURIEBEBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Never introduced. Could see no name tag. See above comment.
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Sep 24, 2024 -

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

September 19, 2024

Great service great experience friendly service advisors excellent customer service been customer for almost 5 Years More

by SURGEON-08SOLACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzNatalie zzDiosdado
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Sep 20, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 18, 2024

Did not address all issues with what vehicle was originally brought in for, excuses made. More

by tysonwlkr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steffy Hernandez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better understand and address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

September 17, 2024

I appreciate Mr. Juan. He’s experience in the job. I was glad to have him help me when I got there. More

by tammy789n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2024 -

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

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