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Big Star Hyundai - Service Center

Friendswood, TX

4.3
793 Reviews

793 Reviews of Big Star Hyundai - Service Center

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March 31, 2025

They were knowledgeable and got me in and out in a timely manner. Bryan was amazing and was able to ensure his customers needs were met. More

by EMILY.GLOCKNER94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2025

Hello, everyone was very courteous. The only concern was that no one reset my oil change settings or the service notification so my car still shows that service is needed. More

by cdelvillar1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2025

Great service, friendly employees that accommodate you to the best of their ability. I was in and out in an hour for an oil change, tire rotation, and car wash! More

by rj
Recommend Dealer
Yes
Employees Worked With
Jessica Harber
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2025

Steffy was an excellent representative. I did not feel pressure to purchase any unnecessary things. She was great in updating me as well. More

by CORJE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2025

Not consistent with times, also they didn't reset my oil meter. Will not recommend More

by ebbonie2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I dont know this people
Mar 31, 2025 -

Big Star Hyundai responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.

March 30, 2025

I'll just say this, if Juan Vasquez not there my day will not be great, love him to pieces, great guy he always make sure I have a smile on my face and my problems get solved More

by ECLARK528
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Vasquez
Mar 31, 2025 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

March 30, 2025

I'll just say this, if Juan Vasquez not there my day will not be great, love him to pieces, great guy he always make sure I have a smile on my face and my problems get solved More

by ECLARK528
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Vasquez
Mar 31, 2025 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

March 29, 2025

Steffy was excellent in updating me on the progress of my car. I didn’t feel pressured to buy anything that wasn’t absolutely necessary. I do wish the services could have been quicker. More

by CORJE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

March 27, 2025

Customer serves was horrible. Too many gun answered questions. They dnt care about the customer concerns and not helpful out side of their job. More

by pgcheena
Recommend Dealer
No
Employees Worked With
Paul Davila
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Davila
Mar 28, 2025 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

March 26, 2025

Got there 7am was attended very quick and service was precise and they explained everything that was being done and needing to be done , all in all service was very good A plus plus from me More

by sandraaquino233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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