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Big Star Hyundai - Service Center

Friendswood, TX

4.3
805 Reviews

805 Reviews of Big Star Hyundai - Service Center

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April 20, 2025

The staff is always professional and efficient at servicing my vehicle. I recommend Big Star Hyundai to my family, friends, and clients. Very well operated dealership! More

by MICHAEL.MORRIS414
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Davila
April 20, 2025

This was the BEST service ever. My rep was super helpful and very pleasant always More

by yguti927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Bilcic
April 20, 2025

The staff is always professional and efficient at servicing my vehicle. I recommend Big Star Hyundai to my family, friends, and clients. Very well operated dealership! More

by MICHAEL.MORRIS414
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Davila
April 19, 2025

As always a good experience. Respect-timely-friendly. As always kindly. Paul served us before & friendly. More

by lorraine050150
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Davila
April 18, 2025

The dealership is always well maintained and clean. The employees are always friendly and helpful. More

by rwwright1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2025

Paul got us in and out with quality maintenance service. The drop off was hassle free and we were done in no time. Thank you! More

by jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

April 14, 2025

Service department doesn't respond in a timely manner. Numerous calls go unanswered. Was never offered a loaner. Diagnostic test give no information and no one including the service technician have any id More

by mrsdrac
Recommend Dealer
No
Employees Worked With
Juan Vasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Vasquez
Apr 15, 2025 -

Big Star Hyundai responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please contact me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.

April 13, 2025

Bryan was awesome and the service that was requested was provided in a timely manner. I will be using you all for my needed services. More

by yoli.elizondo3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

April 12, 2025

Everything good no issues professional and nice ok ok ok ok ok ok ok ok ok More

by tmjohnson1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

April 10, 2025

He was extremely helpful and it was a pleasant overall experience Very helpful & pleasant More

by lulla.fulla
Recommend Dealer
Yes
Employees Worked With
Nick
Apr 11, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

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