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Big Star Hyundai
Friendswood, TX
6,621 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason.
At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help!
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Hyundai Serving Houston Drivers
So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 6,621 reviews
October 13, 2012
What started out on a good note surprisingly turned into a great experience. When I initially visited the dealership for a test drive, my salesman, Dave Ward, made me feel at ease with his knowledge and la a great experience. When I initially visited the dealership for a test drive, my salesman, Dave Ward, made me feel at ease with his knowledge and lack of high pressure sales. He didn't guide me to any particular vehicle - he just said to find the car I wanted. I left the dealership with an idea of the exact vehicle I would purchase. I was contacted by the internet manager, Chris Premont, who worked with us on the features and price we needed to get to. We even got personalized service from the GM, Anthony Hewitt, which was a very pleasant surprise. I mean, how many GM's actually take the time to speak to potential buyers of a $20,000 car? But he was very personable and addressed any and all concerns. To top off the experience, Philip Lam, the finance manager, completed the quickest and most painless document-signing experience I have ever had in purchasing a vehicle. The 4 gentlemen listed above were extremely professional and courteous, and turned what, to me, is typically a torturous experience into one that was pleasant and very worthwhile. I have brothers-in-law that will be looking to buy my nieces some new vehicles, and I won't hesitate to send them Ron Carter, and these 4 gentlemen in particular. More
by ApacheDad
Employees Worked With
Dave Ward, Chris Premont, Philip Lam, Anthony Hewitt
October 13, 2012
The best car buying experience ever! Christian and Scott were great to deal with. They were very helpful and did not give you the regular run around that is very common when purchasing a vehicle. Great serv were great to deal with. They were very helpful and did not give you the regular run around that is very common when purchasing a vehicle. Great service from all areas of the dealership. More
by larinder
Employees Worked With
October 12, 2012
This was the first new car that we had purchased in 10 years, and Christian made the experience so easy. He was very knowledgeable and friendly, with no high pressure sales pitch. Usually we would take d years, and Christian made the experience so easy. He was very knowledgeable and friendly, with no high pressure sales pitch. Usually we would take days and go to several dealers before purchasing a car, but we were impressed by the warranty and the quality of the car. More
by CindySadleir
October 12, 2012
Chris was very helpful and followed up after the sale. I was referred to Chris by the service advisor at the Cadillac portion of the dealership. I was buying a 2011 Certified Preowned Cadillac DTS. I trad was referred to Chris by the service advisor at the Cadillac portion of the dealership. I was buying a 2011 Certified Preowned Cadillac DTS. I traded in a 2002 Cadillac DHS with 166,000 miles plus. I have a long term relationship with the Cadillac part of the dealership in the service area. Getting a good deal is important and Chris has followed up with emails and phone calls, even though I bought a Cadillac and not a Hyundai. More
by Byronray
October 08, 2012
Chris was an awesome person great personality. He worked hard for us with this purchase. The facility was clean and welcoming. The employees smiled. Awesome! hard for us with this purchase. The facility was clean and welcoming. The employees smiled. Awesome! More
by msyaya
Employees Worked With
chris olsen
October 06, 2012
Chris Olsen was wonderful. Loved his great humorous personality, was very knowledgeable/helpful, and made the experience smooth. Definitely will recommend Chris Olsen! Great service. personality, was very knowledgeable/helpful, and made the experience smooth. Definitely will recommend Chris Olsen! Great service. More
by poojak
Employees Worked With
Chris Olsen
October 05, 2012
On Oct 4th 2012, my wife n I went to Ron Carter Clear Lake to lease a vehicle. Now it's a given fact that before any car purchasing/leasing the sales person tells the customer the price. In this case, th Lake to lease a vehicle. Now it's a given fact that before any car purchasing/leasing the sales person tells the customer the price. In this case, they wanted to check all of our credit before even disclosing the $ number. In one day all this took us three trips to the dealership and we live about an hour away. FIRST TRIP: After choosing the vehicle, they pulled our credit report first n then we agreed on the price WHICH WAS 0 DOWN AND $309.68 per month for 3 years lease. On their demand, we left $500.00 as in good faith that when we come back this check will be returned to us. SECOND TRIP: They gave us more run around with credit issues and we decided to take my father's offer to co-sign or what ever it takes. Everything resolved and In all understanding between us and the financial manager. We went back an hour drive and brought my father back to the dealer ship. THIRD TRIP: As soon as I got back to the dealer ship and I got myself seated, not a word spoken from me, the financial manager threatens me and says, "if your voice gets high I'll have to make you leave". I had no idea where he was going with that...well a few seconds later he throws at me another curveball and says, "well that $500.00 you gave us will be used towards the down payment". I reminded him that we agreed and signed on 0 down and there is NO Down payment then he said okay then we will give you this check back after you fill out the follow-up survey. My wife got upset and told him that he can not keep our money hostage for two weeks and besides it's entirely upto the customer to fill out any kind of survey. So the financial manager who all along was rude and had a prejudice attitude towards us said, "No Survey No Deal". I in 47 years of my dealing and wheeling have never encountered such an unprofessional, rude and most of all prejudice attitude from any business as I have at Ron Carter Hyundai dealer ship's staff. . Our experience with them has been nothing but very un-professional, Lies after lies, Gave us run around all day, did NOT honor the deal we shook hands on, Discrimination....Last minute condition by Ryan Mirtin..I quote, " No survey, No Deal" The details will be provided by our attorney. Tabatabayee More
by Alia
Employees Worked With
Ryan Martin
October 03, 2012
I would like to start by mentioning that this is my fourth Hyundai purchase since '05 and in my opinion the sell themselves. This is my first new car purchase from Ron Carter but I have been using thei fourth Hyundai purchase since '05 and in my opinion the sell themselves. This is my first new car purchase from Ron Carter but I have been using their service dept. We purhchased a '13 Sante Fe Sport. Our sales person was Charles Henderson and he was great from the get go and the single reason I didn't feel the need to visit another dealer. I don't feel we got as good a deal as I would have liked but in any case we did come to an agreement. Everything went well until the first night we got our new vehicle home- we noticed areas of specs of rust on the roof and around the vehicle that we had not seen because we were in a hurry and running late when we left. That was a Saturday so we had to wait till Monday to take it back. They kept it two days to get it buffed and cleaned properly but they did give my wife a new Sonata to drive while the had it. For our troubles, they have offered to detail again at our convenience and fillup next time we take it by. Mike Ogaz and Charles took care of us every step ofthe way and I wouldn't buy a vehicle anywhere else. More
by Solmimi
Employees Worked With
Charles Henderson/ Mike Ogaz, zzCharles zzHenderson
September 29, 2012
We went to buy a new car today and the sales man and his Manager made it very easy and painless.Very friendly staff and excellent customer service. We went there with both of our kids and its a very family Manager made it very easy and painless.Very friendly staff and excellent customer service. We went there with both of our kids and its a very family friendly facility.We did finance our car through Hyundai finance and we got the best deal there too.And the financing process did not take very long like other dealerships.Overrall we are very satisfied with the experience and definitely reccommend this dealership to anybody. Go Ron Carter Hyundai!!! More
by wathila
Employees Worked With
TASOS KARAMITSOS, Tasos Karamitsos
September 28, 2012
Chris was very knowledgable about the car that we were looking to purchase. He took the time to listen to what was imporant and look through the lot to see how he would be able to best assist us. looking to purchase. He took the time to listen to what was imporant and look through the lot to see how he would be able to best assist us. More
by emeyerud
Employees Worked With
Chris Olsen
