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Big Star Hyundai

Friendswood, TX

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Call Dealership (281) 819-4846
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17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,882 reviews

February 01, 2026

They never give out loaner vehicles for factory warranty issues. I have tried to turn my Tucson in multiple times for electrical issues and they never fixed anything. They also sold me a car as new and I fo More

by Bunged_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t even know who sold me.
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Feb 04, 2026 -

Big Star Hyundai responded

Thank you for your business and for sharing your feedback. We take these concerns seriously and would like to provide some clarity regarding our processes and your specific experience. While we strive to keep our customers mobile, we do not have an unlimited loaner fleet. Our loaner vehicles are available by reservation only and are not automatically guaranteed for all service visits, including factory warranty work. We apologize if this caused any inconvenience during your appointments. We understand how frustrating recurring electrical issues can be. By nature, electrical concerns are often intermittent. For our technicians to perform a warrantable repair, the symptom must be duplicated at the time of service. If a fault isn't active when the car is in the shop, it is incredibly difficult to pinpoint the root cause, though we always aim to be as thorough as possible. The claim regarding the sale condition of your vehicle is concerning to us. We pride ourselves on transparency so we would appreciate the opportunity to review your original sales documentation with you to clear up any misunderstandings regarding the vehicle's history. Please reach out to our General Sales Manager, Tony Gomez at tgomez@bigstarhyundai.com. Also, we would like to look further into your concerns to see how we can reach a resolution. Please contact our Service Manager directly at kohly@bigstarhyundai.com

January 31, 2026

Jarred is the man! Super pro! Many thanks to the man! Made the entire process smooth and relaxing More

by mikedubb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarred Howard, Jimmy Kirby, Cisco Ortega
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Feb 02, 2026 -

Big Star Hyundai responded

Thank you so much for your review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 31, 2026

Nice place to sit and wait. Was informed of progress Professional staff I was impressed More

by Nila
Recommend Dealer
Yes
Employees Worked With
Steffy?
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Feb 02, 2026 -

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 31, 2026

Juan was very helpful, attentive, and respectful. He took my concerns seriously and gave a well explained answer to what was going on. More

by CMACEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnaldo Perez, Kohl Young, Marcos Rodriguez, Juan Vasquez
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Feb 02, 2026 -

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 30, 2026

This was a great car buying experience. Big Star & Arin exceeded my expectations. Highly recommended! More

by BUZZK62
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Karamitsos, Brandon Sandoval, Arin Robeson
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Jan 30, 2026 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

January 28, 2026

Honestly Eric went above and beyond to help accommodate not just what I wanted but what was in my budget. If we couldn’t make this work we can do this or that he definitely made a way and ultimately he acc More

by Bri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Chairis
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Jan 28, 2026 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 27, 2026

The wait time too long. It should not take 3 hours for an oil change More

by c-bond007
Recommend Dealer
Yes
Employees Worked With
Bryan Malave, Bryan Malave
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Jan 27, 2026 -

Big Star Hyundai responded

hank you for your review. We apologize for the wait and any inconvenience. We agree, it shouild not take that long. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

January 26, 2026

They talk nice but service is average. Also they never rotate my tires and few months back they messed up with my engine cover More

by kasim_71
Recommend Dealer
No
Employees Worked With
Bryan Malave, Bryan Malave
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Jan 26, 2026 -

Big Star Hyundai responded

Thank you for the opportunity to be of service to you and for being honest with us. We pride ourselves on being friendly, but that should never come at the expense of top-tier technical work. I’m very sorry to hear about the engine cover issue and the missed tire rotations. We’d like the chance to make this right and ensure your vehicle is back to 100%. Please reach out to me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.

January 25, 2026

Clean facilities friendly staff in and out very quickly. Was greeted immediately by. I will return More

by Kaylynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young, Bryan Malave
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Jan 26, 2026 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

January 25, 2026

Service excellent, but have a complaint about paper work. Although I was asked to sign three pages documenting the work on my Ionia 6 2025, I was refused a copy of these documents that I was required to sign More

by Pdansby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
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Jan 26, 2026 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement and someone from our service department will be contacting you shortly regarding your paperwork.

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