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Big Star Honda

Houston, TX

Overview
Reviews
Vehicles
4.7
611 Reviews
Our goal is to make your car buying experience the best possible. Big Star Honda's virtual dealership offers a wide variety of new and used cars, service specials, and Honda parts savings. Conveniently located in Houston, TX we are just a short drive from Pasadena, TX and Pearland, TX.
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11200 Gulf Freeway

Houston, TX

77034

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Showing 611 reviews

March 12, 2026

Customer service needs to improve at the front desk. Often, guys look tired and overworked which may lead to poor Customer service. Premises are nice and new but often feel crowded in waiting room. J More

by potosinos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do t remember names
Report | Print
Mar 16, 2026 -

Big Star Honda responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Karl Lutz, karll@bigstarhonda.com

March 11, 2026

Todo muy bien Very good Excellent Bien Fantastic Bueno Perfect Good Me gusto Todo Muy bien More

by penalozaalejandro29
Recommend Dealer
Yes
Employees Worked With
No lo recuerdo
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March 10, 2026

Staff is always knowledgeable and friendly. .Five Star Service as usual.Cool experience when folks are this nice and professional. More

by keith.nolly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Pham
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March 07, 2026

As always excellent service that I keep coming back for. Dealership is remodeling but otherwise don't change a thing! Thanks More

by LED427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
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March 07, 2026

Good advice on suggested maintenance and timeframes Dylan did a good job in making recommendations on maintenance items needed and those to be performed later. More

by drteaff
Recommend Dealer
Yes
Employees Worked With
Dylan
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March 06, 2026

I purchased my Honda in 2012, I am the only person who has driven my car, I noticed that my car was having problems starting, so I went to auto one and they said I needed an alternator, so I always go to More

by ira.peoples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Lutz, kind of arrogant
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Mar 11, 2026 -

Big Star Honda responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Karl Lutz, karll@bigstarhonda.com

March 06, 2026

He explained my options and walked me through the process. Paul was very helpful. He represents Honda and Big Star well More

by MCCOY2169
Recommend Dealer
Yes
Employees Worked With
Paul
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March 06, 2026

Service advisor Rudy was great. He explained what the problem was on my vehicle and recommended what needed to be repairs. More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy
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March 05, 2026

Great service as always and nice amenities in new waiting area for customers. Thank you!! More

by YVILLA77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
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March 05, 2026

Made the buying process easy for me as I just moved to texas and they were informative More

by kacygriffin29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amelia sandana
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