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Big Star Ford
Manvel, TX
760 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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760 Reviews of Big Star Ford
January 20, 2014
Many Changes have occurred at this dealership, a big plus across the board. We were very impressed with the level of service provided us by each person we met in the sales chain. First there was no pressure across the board. We were very impressed with the level of service provided us by each person we met in the sales chain. First there was no pressure from any individual to make the sale, but rather to educate and inform us about the dealership and the services offered. We were under time constraints due to the holiday season and needed this to be seamless and timely. The dealership was able to expedite the process with people who were very professional and organized. It was very nice to speak directly with the GM who adds value by walking the floor and interacting with staff and clients on daily basis. We have followed up with them after the sale on a few technology questions and been afforded quick and friendly responses. We appreciate doing business with people in our neighborhood who can add value by simply going the extra step to service the client. Good service is always good business. More
by Critter1
Employees Worked With
Dave Robins, Debbie McDowell, John Taylor, Louis Mancinas
January 19, 2014
Absolutely beyond satisfied with my new car buying experience at Big Star Ford with Sky, John and multiple others along the way! After a five minute conversation with Sky on the phone, I let him know experience at Big Star Ford with Sky, John and multiple others along the way! After a five minute conversation with Sky on the phone, I let him know what I wanted at specific price point and if he could make it work, I'd be there in an hour to get the process started. After crunching numbers and utilizing his resources, Sky was able to get my my new (loaded) Ford Edge within $8 of my budget AND many laughs along the way. From the first time you walk through the dealership doors, you immediately feel at home (as much as you can when your signing your life away to a $30,000 plus vehicle). All of the staff is extremely friendly and had more conversations with a little of everyone than I had in a prior dealership experience. Overall, every step of the way was guided by an extremely knowledgeable individual through picking out the car (although I had that down before I walked through the door), financing, about all the extras Ford offers and how to walk through the Ford Sync program! Overall, I'd highly recommend Sky DeJohn as your sales consultant and Big Star Ford for your new (or used) Ford purchase! Thank ya'll so very much! More
by AggieCallie09
Employees Worked With
Ron, Sky DeJohn, John Taylor
January 18, 2014
My salesman was Lou............................. The only word to describe my experience is EXCELLENT!!!!!!!!!!!!!!!!!!! I have never met a salesman that understood what I was feeling and going thru. I don word to describe my experience is EXCELLENT!!!!!!!!!!!!!!!!!!! I have never met a salesman that understood what I was feeling and going thru. I don't have the best credit, yet Lou didn't let that deter him from obtaining my business. I was so frustrated and began to vent - Lou allowed me to vent and then offered words of encouragement and reminded me to "pass it on". Lou made sure that not only did I get a new car - I got exactly what I wanted. Thank you Lou, keep smiling and encouraging all those you come in contact with. I will be picking up Outwitting the Devil tomorrow. Gloria K. More
by kinfam
Employees Worked With
Louis Mancinas
January 14, 2014
Wanted to say thank you soooo much to Sky! He got me in my dream truck and made the experience enjoyable! I was just in the market to look and ended up driving off in a new beautiful truck! I will be refer my dream truck and made the experience enjoyable! I was just in the market to look and ended up driving off in a new beautiful truck! I will be referring your dealership to others! Thank you so much Sky! More
by Stacylewis
Employees Worked With
Sky Dejon, Sky DeJohn
January 05, 2014
I drove across town to see the car that I saw online. The car was ready when I got there. Lou was knowledgable on the car. Got the deal I wanted. Thanks Lou! The car was ready when I got there. Lou was knowledgable on the car. Got the deal I wanted. Thanks Lou! More
by Jmcappello
Employees Worked With
Lou Mancinas, Louis Mancinas
January 02, 2014
My experience with Big Star and their staff was very very wonderful!!! This was the first time that I was able to walk into a dealership and not feel like I was being made to make a purchase. My salespe very wonderful!!! This was the first time that I was able to walk into a dealership and not feel like I was being made to make a purchase. My salesperson was great the financial department was great, they all went out of their way to make the deal work for me and my wige and for that I am greatful!!!!! More
by billytaiam2
Employees Worked With
Don Hawthorne
January 02, 2014
This dealership surpassed my expectations. First off, I This dealership surpassed my expectations. First off, I hate dealerships and buying a car, but Dave, the general manager made it a point to come a This dealership surpassed my expectations. First off, I hate dealerships and buying a car, but Dave, the general manager made it a point to come and greet my husband and I and Sky DeJohn was adamant about getting us the best price for the vehicle we wanted. Everything was done in a timely fashion and we never felt rushed. Everyone, including Debbie McDowell, the finance director were patient with us and all of our questions. I will definitely be referring everyone I know to Big Star Ford. More
by dianadelacruz4
Employees Worked With
Dave Robins and Debbie McDowell, Sky DeJohn
December 31, 2013
I was in Big Star before Christmas and needed help dealing with trading in a car with A LOT of negative equity. I had already talked to Chevy and Toyota and they could not assist. Mr. Robinson stoppe dealing with trading in a car with A LOT of negative equity. I had already talked to Chevy and Toyota and they could not assist. Mr. Robinson stopped by and took over the deal. He was able to work out the deal for me and get me a great price and great financing! I would highly recommend Big Star for their honesty and hard work. Also Rick in finance was pivotal in getting the deal done! The next time my wife and I buy a Truck for our business we will approach Big Star to get the deal done! More
by kderington
Employees Worked With
Mr. Robinson , General Manager, Jacques Davidson, Abraham Saavedra
December 28, 2013
We had a great experience with big star ford. Sky DeJohn was great. No pressure to buy, very informative and worked with us on meeting our finance requirements. The 2014 mustang is a great addition to our f was great. No pressure to buy, very informative and worked with us on meeting our finance requirements. The 2014 mustang is a great addition to our family. Not to mention the smile it put on my husbands face. Thank you Sky! More
by Noneice
Employees Worked With
Sky DeJohn
December 26, 2013
Lou was very helpful. He wasn't pushy and when he didn't know the specifics of something he didn't xxxxxxxx. He found out the answer and it was greatly appreciated. I do not remember the name of th didn't know the specifics of something he didn't xxxxxxxx. He found out the answer and it was greatly appreciated. I do not remember the name of the finance guy of the top of my head (I have his card at home), but he was very patient with all of my questions/calculations and was also very helpful. More
by gjluisi
Employees Worked With
John Taylor, Louis Mancinas
