Big Star Ford

sucks This is my 8th new car and the worst time , I had Rhino lining installed by the dealer It peeled up in less than 2 weeks. I bought the truck XLT F350 This is my 8th new car and the worst time , I had Rhino lining installed by the dealer It peeled up in less than 2 weeks. I bought the truck XLT F350 Diesel dually nothing was done on the truck right. #1 bed liner was not Rhino and started peeling in the first 2 weeks I drove the truck. #2 No prep work on the truck tape glue 8'' long on windshield. # 3 Big Star ford did not send my title info and money to Michigan as of 5/2/2016 temp plates run out 5/17/16,,,,No one will return my calls and puts me on hold for 40 min's now ...By the way FordmotorCo. asys they can't do anything once they sell the auto's to the dealers More

Excellent Experience with BigStar Ford! I have nothing but praise for Big Star Ford. Derek Frank is an excellent salesman. He shot straight with me and found the F150 I was looking for. I have nothing but praise for Big Star Ford. Derek Frank is an excellent salesman. He shot straight with me and found the F150 I was looking for. Daniel Parker made the financial process a breeze. He explained in clear terms all the money aspects. More

Man of few words Bryan our salesman was very helpful and honest. He was able to find the exact truck we were looking for, and made an exceptional deal on the truck. W Bryan our salesman was very helpful and honest. He was able to find the exact truck we were looking for, and made an exceptional deal on the truck. Were're very happy . Thanks again Tim More

2016 Ford F250 Our salesperson, Ernie was excellent. He was also extremely accommodating while we waited. The finance team and everyone we dealt with were very profe Our salesperson, Ernie was excellent. He was also extremely accommodating while we waited. The finance team and everyone we dealt with were very professional. This is our second vehicle purchase from Big Star. More

Justin Richards is the Star in Big Star I was a Chevy man, until Justin Richards Went the extra mile in putting me in my 2016 Xlt ford Truck. The Dealership worked with my Trade in and I d I was a Chevy man, until Justin Richards Went the extra mile in putting me in my 2016 Xlt ford Truck. The Dealership worked with my Trade in and I don't know how, but they paid off my old loan, and gave me a great deal/price on New truck. The experience was seamless and I have never had ( six trucks ) the experience in such a short process ( two hours total) . I will only buy vehicles from Big Star, and recommend talking with Justin Richards before choosing next vehicle. More

Love the car We love our Juke! It was as advertised and it was ready to go when we arrived. The process from start to finish was very well organized We love our Juke! It was as advertised and it was ready to go when we arrived. The process from start to finish was very well organized More

Improving but with a ways to go I am what’s commonly known as a difficult customer. I have a quick temper, am not afraid to be rude and don’t trust people. The reason I’m providing I am what’s commonly known as a difficult customer. I have a quick temper, am not afraid to be rude and don’t trust people. The reason I’m providing this information is to give context to my observations on Big Star Ford’s performance. My service rep was a man named Scott. Great guy. Answered my questions and was quick to respond to any problems I saw. I plan to work with him on any future repair needs I have. The mechanical work is always good. I’ve had truck serviced there 3 times and have never had to go back. Not being a mechanic the only way I can tell if something’s fixed is if it doesn’t cause any more problems. One word of caution is that you should always question the bill before they ever start work. When I say question the bill I mean both the cost and need. With every repair shop I’ve ever worked with there has been patterns to they’re charges and Big Star is no exception. They are, after all, in business to make money. That said, I plan to keep using them. More

Awesome Sales experience Cody was my salesman.. He did a awesome job!! I'll definitely be back , he took very good care of me And honestly it was the best car buying experi Cody was my salesman.. He did a awesome job!! I'll definitely be back , he took very good care of me And honestly it was the best car buying experience I've had. More

quick and helpful I saw this car online and scheduled a test drive. Cody was quick to set it up on time. As soon as i walked in Cody was there to assist in my purchase I saw this car online and scheduled a test drive. Cody was quick to set it up on time. As soon as i walked in Cody was there to assist in my purchase of my Acura TL.He was very knowledgeable and was very respectful. I will recommend Big Star Ford to my friends and family looking purchase a vehicle More

Purchase of new vehicle Derek was very helpful, answered all my questions about the purchase of the vehicle. I would recommend on the process for closing the purchase be more Derek was very helpful, answered all my questions about the purchase of the vehicle. I would recommend on the process for closing the purchase be more expedient. I was there at the dealership for almost 3 hours. More