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Big Star Ford
Manvel, TX
758 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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758 Reviews of Big Star Ford
July 06, 2019
Bait and switch I found a truck on the True Car website and inquired about it. When I arrived at Big Star Ford, they evaluated my trade-in and suddenly the price of t I found a truck on the True Car website and inquired about it. When I arrived at Big Star Ford, they evaluated my trade-in and suddenly the price of the truck increased by $3,000. When I asked why, I was told that the "true price" shown on the site is not actually the true price--the dealer had added tires and rims but not adjusted the price to reflect their investment. In other words, it was the old bait and switch. I foolishly purchased the truck from them anyway as it was the only one in my area that fit my needs at the time. During the purchase, I was told the dealer had two sets of keys for the truck. However, after signing all the paperwork, low and behold, they were only able to locate a single key. I was then told that I could have a second key made at my local dealer and email the receipt for reimbursement. I am still waiting for that illusive "check in the mail." Of course all of their voicemail boxes are full and I cannot get a single response to email. I am currently waiting to hear the outcome of my claim with the BBB. My advice--avoid this dealership at all costs. You are better off taking the bus! More
by cooper
Employees Worked With
Kirk Vanderslice, Keven Butcher, Tom lee
July 03, 2019
Quick, easy deal Had a good experience with Cory. Worked the deal over the phone, came in to the dealership and signed the papers. Very easy to work with. Had a good experience with Cory. Worked the deal over the phone, came in to the dealership and signed the papers. Very easy to work with. More
by Rm123
Employees Worked With
Cory
June 25, 2019
Purchase of 2018 Flex Limited Brandon did a great job of taking me through the process negotiating and purchasing this vehicle. Tommy was helpful in the final financing and sale do Brandon did a great job of taking me through the process negotiating and purchasing this vehicle. Tommy was helpful in the final financing and sale document preparation. More
by MKH
Employees Worked With
Brandon Butler, Tommy Le
June 25, 2019
Sold! Jimmy in Pre-Owned was great! He didn’t rush me when I arrived. He allowed me to come in my own time, understood my dislike of the vehicle purchasing Jimmy in Pre-Owned was great! He didn’t rush me when I arrived. He allowed me to come in my own time, understood my dislike of the vehicle purchasing experience, and worked to make it easier. He truly made a difference when it came to decision time. More
by Jay
Employees Worked With
Chen, Jimmy
June 17, 2019
Awesome easy buying experience Derek Frank was a awesome sales man! He was very knowledgeable and we were in and out in no time. He made the buying experience a great! Derek Frank was a awesome sales man! He was very knowledgeable and we were in and out in no time. He made the buying experience a great! More
by Matthewlewis
Employees Worked With
Derek Frank
June 15, 2019
New Truck Purchase Fantastic service from the sales associate (Kirk Vanderslice/Brian Martin), sales manager (Clay Sanford) and finance department (Raymond Bruner). I wi Fantastic service from the sales associate (Kirk Vanderslice/Brian Martin), sales manager (Clay Sanford) and finance department (Raymond Bruner). I will purchase my next vehicle from Big Star Ford. More
by YoursTruly
Employees Worked With
Clay Sanford, Kirk Vanderslice, Raymond Bruner and Brian Martin
June 10, 2019
Outstanding customer service and outstanding helpful personnel. I would definitely recommend Big Star Ford to anyone who is looking for a new vehicle. Big Star Ford is the best i and outstanding helpful personnel. I would definitely recommend Big Star Ford to anyone who is looking for a new vehicle. Big Star Ford is the best in Pearland. More
by Fer
Employees Worked With
Kirsten
June 04, 2019
2018 F-150 Purchase Buying my truck from Bjg Star Ford was a good experience. They were easy to deal with and I love the truck. Everyone at Big Star was polite and courte Buying my truck from Bjg Star Ford was a good experience. They were easy to deal with and I love the truck. Everyone at Big Star was polite and courteous. More
by Roland
Employees Worked With
Alfred Sujiwade
May 29, 2019
The experience The Salesman and Finance Manger was very helpful. I would highly recommended this dealership for purchasing a vehicle. Raphael was very detailed and The Salesman and Finance Manger was very helpful. I would highly recommended this dealership for purchasing a vehicle. Raphael was very detailed and oriented. He made my buying experience a good one. More
by Melanie
Employees Worked With
Kirk
May 23, 2019
Great experience. I was very pleased with the service I received at Big Star Ford. Other dealers I visited didn't seem to want my business. Everyone at Big Star treat I was very pleased with the service I received at Big Star Ford. Other dealers I visited didn't seem to want my business. Everyone at Big Star treated my as a VIP. More
by Earl
Employees Worked With
Taaha
