Big Star Ford

Richard Chapple helped us look through several different options of Explorers and Expeditions to find the perfect vehicle for our family. We will return to Richard for our next purchase as he is very easy t options of Explorers and Expeditions to find the perfect vehicle for our family. We will return to Richard for our next purchase as he is very easy to work with and takes the time to go through the features and options. A++ experience with this purchase from Big Star. More

Richard is a very patient salesperson. I enjoyed dealing with him. He is very thorough and explains the features of the vehicles very well. He even took out time 2 days later to explain the features to my with him. He is very thorough and explains the features of the vehicles very well. He even took out time 2 days later to explain the features to my wife. More

I didn’t care where I had to go to get the car my wife wanted, just as long as I got it at the price I wanted to pay. I found the GT my wife wanted at Big Star Ford after searching in Arkansas, Louisiana, wanted, just as long as I got it at the price I wanted to pay. I found the GT my wife wanted at Big Star Ford after searching in Arkansas, Louisiana, and Texas. The sale transaction was taken care of over the phone, with only paperwork and signing being done at the dealership. Jacques and Augustine were great! It was a seamless and easy experience. My wife is excited about the car and I’m pleased with the experience! More

Extremely kind and they explained everything. Derrick and Augustine were awesome. Friendly and helpful. I felt very much at ease. The process was not long either. Augustine were awesome. Friendly and helpful. I felt very much at ease. The process was not long either. More

Very good service, and really fast process to close sale.I was in and out within a hour with my new car. Everything was really organize and everyone was attentive helpful, and friendly. Thank you Big S sale.I was in and out within a hour with my new car. Everything was really organize and everyone was attentive helpful, and friendly. Thank you Big Star Ford More

We agreed upon a price, I drove a few hours to test drive and pick up the car. They take me to the "back desk" where they hand over the agreement with an extra $2,000 in addendums added on they say they can and pick up the car. They take me to the "back desk" where they hand over the agreement with an extra $2,000 in addendums added on they say they can't remove for things like "wheel locks" and a "security tracking service". I told them to remove the $2K in charges we hadn't agreed to and they refused. They knew I had driven 6 hours to get there and I had invested a lot of effort in this car. They flat out told me they had to lie to compete with other online prices. I suppose that was the only time they were honest during our interaction. I refuse to support dishonest dealerships and walked. Very frustrating that they think it is acceptable to just lie to get you in the door. Even if you ask for an out the door price before you get there, I would not trust this dealer. They are scammers, plain and simple. More

After dealing with the service department on a defective 2020 Ford F150 back up camera I have had the worst experience in my life it seems like there is no one there that can check and see if my part is in 2020 Ford F150 back up camera I have had the worst experience in my life it seems like there is no one there that can check and see if my part is in and must have a consultant Contact the parts department to go and see if your part is in now the consultant as I understand the consultant is the only one that can look your name up in the computer to get your customer number and refer the parts department To Check then contacts the consultant to tell you if it’s there all this is after I receive a text sorry email telling me it’s in but they would not schedule the work until they could verify that the part was in now the parts department is only 4 feet from the consultants it’s beyond me why it takes so many people to see if the xxxx camera is on the shelf please advise. Steve Skolaut More

When I responded to Sara on chat,she put me in touch with a salesman, Jacques, he called and did everything I ask for and the deal is done. No run- around, took care of business. Thank you! with a salesman, Jacques, he called and did everything I ask for and the deal is done. No run- around, took care of business. Thank you! More

The Whole Staff from salesman to finance was just awesome. They went over and beyond to help and answer any questions I had!! Awesome service awesome. They went over and beyond to help and answer any questions I had!! Awesome service More