Big Star Ford

I’ve purchased multiple vehicles from Big Star Ford and have always had a positive experience. have always had a positive experience. More

I was very happy with the personnel that I dealt with. Marion at front desk was extremely friendly, professional & courteous. I appreciated her setting up an uber ride home for me & then appreciated even Marion at front desk was extremely friendly, professional & courteous. I appreciated her setting up an uber ride home for me & then appreciated even more having a valet return to my home. Fernando, who took care of that was very friendly, courteous & professional also. More

Renee did a excellent job. She was a great pleasant person to work with. I will be back. She was a great pleasant person to work with. I will be back. More

Alex was wonderful to work with. He was very attentive and made the buying process easy. Thank you! He was very attentive and made the buying process easy. Thank you! More

Marion was great! She was very friendly and communicated with me about my vehicle promptly, will definitely go to her if I need more help with my car! She was very friendly and communicated with me about my vehicle promptly, will definitely go to her if I need more help with my car! More

No communication, lack ok of response, no regards for not working on vehicles in a timely manner, and would honestly not by another Ford product just because the lack of local service respect working on vehicles in a timely manner, and would honestly not by another Ford product just because the lack of local service respect More

The service wait time is VERY slow. The service advisors Renee and TJ and the mechanics are GREAT! I do not like the fact that there are never any parts in stock to assist the customers The service advisors Renee and TJ and the mechanics are GREAT! I do not like the fact that there are never any parts in stock to assist the customers in simple service needs (i.e., no functional wheel lock for a Ford that was purchased at your dealership, only ever serviced at your dealership and had to wait a few hours before being told my tires could not be rotated because there was no wheel lock (although there is a parts department onsite who should be able to provide said parts to their mechanics). Apparently, I received a wheel lock that did not belong to my vehicle at my last tire change/rotation which I want to assume was a simple mistake and oversight. Therefore, tires could not be rotated. However, that was 5000 miles previously and I wasn’t aware because i had no need to use it. So, now I’m needing it and it doesn’t fit nor any other vehicles I own. I can’t afford $150 for a new set; therefore my locks had to be broken off. No happy about that at all, but i refused to make multiple visits to the dealership for the same service. Again, the service advisors maintained my patience which is the only reason for giving your dealership a third chance. I was informed by another dealership that there is a service pickup and delivery option. Wasn’t aware of this, which would be great for customers to know. Big Kudos to Renee & TJ in the service department for working within their means and trying their best to keep the customer happy and patient. Virtual High Five! More

We have bought eight vehicles from Big Star Ford in the last few years Tim is one of the best managers I have ever seen in my life at a dealership without him I would not even go there but he has his peopl last few years Tim is one of the best managers I have ever seen in my life at a dealership without him I would not even go there but he has his people trained right so I will definitely return always. More

I called because of issue with camera, they took me in same day got me in and out within the hour. It a temporary fix until the recall is figured out, but happy they could fix for now. same day got me in and out within the hour. It a temporary fix until the recall is figured out, but happy they could fix for now. More

Great experience jimmy answered all of our questions and went over and above showing the car. went over and above showing the car. More