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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Webster, TX

4.4
620 Reviews

620 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

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September 06, 2024

It's never a pleasant thing having to send your vehicle to the shop. But dealing with Adrian made it fast, professional and now my vehicle is in perfect working order. More

by ibacon3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sky Dejohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian (Five Stars)
September 05, 2024

Had my vehicle for almost a month, replaced the soft top but left the back panel, and the new top has a ton of stain marks on the inside. This is unacceptable as it should be brand new and in like condition More

by mwenthur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sky Dejohn
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Ryan Davis, General Manager rdavis@bigstardodge.com

September 04, 2024

All I asked was an oil change and they did an entire diagnostic inspection. I didn’t ask for that The service rider needs to listen More

by abelmontemayor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madison Spencer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sky Dejohn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Ryan Davis, General Manager rdavis@bigstardodge.com

September 04, 2024

Adrian is a great service technician. He was thorough and attentive to my questions and needs. More

by matthew.j.parrish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sky Dejohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian
September 04, 2024

The Service Department is excellent at Big Star. They go out of their way to make sure the customer is totally satisfied. More

by margorieves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and Josh
September 04, 2024

Awesome service, great work. Will recommend to my friends for sure, and bring my truck back for service More

by Mirza Javed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sky Dejohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2024

My service experiences with Dorena Boyd and her staff have been professional and courteous with maintenance and/or repairs performed on schedule. I have become accustomed to expect nothing less from them More

by edg0
Recommend Dealer
Yes
Employees Worked With
Dorena Boyd
August 31, 2024

Excellent service. They took care in explaining what they were doing as well as keeping a great time management in the process. More

by GVANNESS91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sky Dejohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

Sales was excellent, the finance department however was lacking. Had to contact them multiple times to correct forms needed for my lender when I clearly wrote what was needed in an email. Was disregarded More

by AMY_MOYA
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sky Dejohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timmy Dowdley
August 30, 2024

Explained in detail the service completed. Also had my car running smoothly with no issues. Car was also clean when received. More

by kwhite-27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sky Dejohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Joshua
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