Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Thanks very much for servicing my Ram 1500. Professional service. There was a long wait time, even though I had made an appt, but the service center provided an Uber so I didn't have to wait at Professional service. There was a long wait time, even though I had made an appt, but the service center provided an Uber so I didn't have to wait at the center for 4 hrs for an oil change More

Sales man is agresive and the waiting time on financial are is extrem way yo long are is extrem way yo long More

Jasmin really made sure to take good care of me and my vehicle. Had the best customer experience with her despite the short notice of my car needing services vehicle. Had the best customer experience with her despite the short notice of my car needing services More

Great support from Mehma. Constantly kept me informed and made sure I had a loaner. Constantly kept me informed and made sure I had a loaner. More

The service is generally good, with one notable exception. During the course of an oil change/fluids check, the tech left the cover off of the brake fluid reservoir. The cover was lost/misplaced, a exception. During the course of an oil change/fluids check, the tech left the cover off of the brake fluid reservoir. The cover was lost/misplaced, and we ended up being responsible for purchasing a replacement. Now we do a visual inspection before leaving the service center. More

Very slow. Lack of communication between The service desk and myself is definitely the number one problem. I checked it on time but I didn’t hear from them unti Lack of communication between The service desk and myself is definitely the number one problem. I checked it on time but I didn’t hear from them until I went back to check on my truck until two hours later. I couldn’t find my service person so I was standing there and another person offered to help me and I was thankful for that and they pulled up my account and they found that I was waiting for two hours without a update about my truck. She probably gave me the standard excuse and she said that they were really busy and that they were shorthanded, but she would go back and find out what was going on with my truck, and let me know What is going on with my truck. Another hour later, I got up to see what was going on and made my way to the service desk and found my original service person and she smiled and explained that they were shorthanded and very busy today but that she would find out what was going on with my truck and get back to me. things got on track after that because I the customer made sure that I stayed involved with the maintenance of the vehicle. I came in for a tail light out and for a turn signal that was hanging up. They found that the lightbulb was just burned out and the turn signal was on a recall that they had to get from another dealer in order to get put on at the last second Which I didn’t mind since I was there already all day. Communication goes a long ways with the Customers and should be the first priority in every business model. More

service is always fast, workers are nice and very informative with any questions or concerns i have. informative with any questions or concerns i have. More

Awesome did a great job in the service department. He communicated very well and helped me get my vehicle repaired economically. He communicated very well and helped me get my vehicle repaired economically. More

I am so grateful for the team at Big Star CJDR service department, especially Austin! He was so understanding and helpful to my situation. He literally brought me to tears for his complete understanding department, especially Austin! He was so understanding and helpful to my situation. He literally brought me to tears for his complete understanding of my situation. I am truly moved by his compassion. More

Prompt courteous service. Took me right in and truck was being serviced. They told me about software updates and how long that would take did some maintenance outside of warr Took me right in and truck was being serviced. They told me about software updates and how long that would take did some maintenance outside of warranty items and all is good. More