Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

I like Cristian as a service manager because he kept me informed of the progress of my vehicle and the service was completed in the allotted time. I give Cristian a big 10 on his customer service and he sh informed of the progress of my vehicle and the service was completed in the allotted time. I give Cristian a big 10 on his customer service and he should be recognized for his outstanding service. More

Mehma from the service department helped me to understand the cost of the repair and her attention to detail was on point. the cost of the repair and her attention to detail was on point. More

They repaired my truck and had it ready before the time projected. A a a a projected. A a a a More

Great service and staff, wait time for vehicle service was awesome will tell others about your dealership was awesome will tell others about your dealership More

Service department is as horrible as it was before! !!! Go to River Oaks or Alvin and they don’t care; laughed as I walked out without service on my new 65,000 Jeep! !!! Go to River Oaks or Alvin and they don’t care; laughed as I walked out without service on my new 65,000 Jeep! More

very inaccurate diagnosis . Tech wrote up everything that could possibly be wrong. 11,000.00 quote . fixed for under 500.00. I will never go here again . and leave a part off my Tech wrote up everything that could possibly be wrong. 11,000.00 quote . fixed for under 500.00. I will never go here again . and leave a part off my vehicle . I had to go and pick up and put back on myself . More

Everything was well organized. My car was ready on time and was out the door quickly. My car was ready on time and was out the door quickly. More

Absolute wonderful service. The staff was friendly. Our work was done quickly and the facility was very clean and welcoming. The staff was friendly. Our work was done quickly and the facility was very clean and welcoming. More

I have been a long standing customer of this dealership even prior to the name/ownership change to Big Star. I have always found the dealership to be top notch in terms of customer service and my overall e even prior to the name/ownership change to Big Star. I have always found the dealership to be top notch in terms of customer service and my overall experiences have been wonderful, that is why I do not mind driving over 1 hour to this dealership for vehicle purchases and vehicle service. My last experience however has not been up to previous standards. The service technician Cristian, appears to not be sure what customer service really is. I scheduled and brought my vehicle in for a particular issue. I purchased 2 other service items as it was time for those maintenance items to be addressed. However, the initial item that I came in for was not addressed by the mechanics but by Cristian himself. I'm guessing in an attempt to save me the cost he thought by erasing the error codes that would resolve the problem that I was experiencing. But if you think about it, something happened to initiate or cause the codes to be there. Simply erasing the codes do not address the root cause of the problem. After leaving the dealership service appointment on Friday, I called Cristian on Monday to inform him that the problem still exists and to schedule another appointment. After this initial call, I have not been able to connect with him since. I have sent email/s and left messages but have not received a return call nor email to bring my vehicle in for service. This all happened pre-Christmas and we are into the new year. At this time I am not a happy satisfied customer. I have waited until now to write a review thinking things were busy, get the holidays out of the way but still nothing. More

This dealer is really great. They did a very good job for me. All the workers are very polight, good place to go. Thank you all very much. They did a very good job for me. All the workers are very polight, good place to go. Thank you all very much. More