Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

stellar focus on customer experience I was delighted with the problem solving approach of the extremely affable service manager. Her focus on customer and fairness turned a potentially v I was delighted with the problem solving approach of the extremely affable service manager. Her focus on customer and fairness turned a potentially very negative experience into a positive one. She really cared which is so seldom found in the service sector. Another customer was raving about the service of the two ladies referenced and of the aesthetics of the dealership as we waited. More

Dorena and Michelle By far the best ladies there at Clear lake Dodge. They go out of their way to accommodate me. Extremely understanding and professional. Would definite By far the best ladies there at Clear lake Dodge. They go out of their way to accommodate me. Extremely understanding and professional. Would definitely use them again More

Excellent service I have been to Clear Lake Dodge Jeep dealership several times and I am always impressed with the service and overall friendliness from the service sta I have been to Clear Lake Dodge Jeep dealership several times and I am always impressed with the service and overall friendliness from the service staff. In particular I have always dealt with Dorena Boyd and Michelle Paxton for problems with my jeep wrangler and they manage to make my jeep problems a pleasant experience. I used to own a restaurant in Pearland Tx. and I would love to have people of their caliber working in my organization. Thanks More

Jeff Kuithe is a genius? I read a review that stated Jeff Kuithe is an idiot. I have to fully disagree as I now believe he is the antithesis of that. I took my car in again I read a review that stated Jeff Kuithe is an idiot. I have to fully disagree as I now believe he is the antithesis of that. I took my car in again (it is 5 years old) for a recall to reprogram something. A friend of mine that is an 18 wheeler mechanic told me that what they were going to do would take about 30 to 60 minutes to complete. After making the appointment I was told they would need the car for 1 or 2 days. I remade the appointment for when I was off work on a Monday and Tuesday. When I got there for my prescheduled 8am appointment I was told this could take 3 or 4 days. I said I would like to talk to Jeff. The service adviser told me he doesn't get there until 9 or 10 O'clock. The car got checked in and I waited for my ride. I never discussed a loaner car and they never suggested one so I cannot speak to the status of that. I would not have been able to return a loner car until Saturday so I assumed that would cost me more money than necessary. As my ride got there at 9:20 to pick me up I realized there was something in my car I needed. I felt bad about that as they did ask me if I got everything out of my car. I was taken back to my car which was in the parking lot to retrieve my items. Jeff was still not there. My car was ready the following day except there was a brake light out that I had ask them to replace. It was not done. At around noon or so I ask to speak to Jeff and was told he goes to lunch from 11:30 to 12:30 daily. I was going to ask Jeff why I had an 8am appointment to have my car parked in the lot. I could have done that myself without an appointment. Now, either Jeff is a genius for keeping his job or he simply doesn't exist and the place runs itself. I have written a previous unfavorable review as their service is consistently horrible. They have never gotten it right for me. I actually think I would have been disappointed at this time with quality service from them. I tried to call Jeff and never got a return call (does he exist?). I also called another number (Sophie or something) and never got a return call. The car is fine and the sales person was good. I don't take much stock in that as they are sales people. They have the gift of gab. If you buy a car from them beware of the service department and if you see Jeff call me. More

Michelle in Service is a must!! Took my truck here for a second opinion because the previous dealership down the road didn't seem to honest with the $600 quote they gave my wife just Took my truck here for a second opinion because the previous dealership down the road didn't seem to honest with the $600 quote they gave my wife just to fix a window motor. My wife took it to Clear Lake Dodge and spoke to a Michelle in service. She explained the situation to Michelle and my concerns for the outrageous amount and Michelle assured her the $600 was way out of line. She took great care of my vehicle and wallet and also through in a complimentary tire rotation just for safety. This will be my goto dealership from now on especially knowing Michelle took great care of my wife rather than a know it all service guy who thought he could get one over on a woman. More

Great Service Always great service, Michelle Paxton is the friendliest person there. The service department overall is very helpful whenever I come in for any type Always great service, Michelle Paxton is the friendliest person there. The service department overall is very helpful whenever I come in for any type of service. More

Great service Clear Lake Dodge is the only dealership in would trust leaving my car with. Michelle Paxton the rental / loaner manager is always easy to deal with a Clear Lake Dodge is the only dealership in would trust leaving my car with. Michelle Paxton the rental / loaner manager is always easy to deal with and most accommodating. All of the service personnel are great to deal with every time I'm in. More

Do not buy or get services here you really get screwed Bought a 2015 ram truck at another dealer and every time I come they treat me like crap because I didn't buy it there. When ever you have a check engi Bought a 2015 ram truck at another dealer and every time I come they treat me like crap because I didn't buy it there. When ever you have a check engine light on since you didn't buy it there they don't want to fix it and want to charge you. Recently my new truck broke down and they lied to me and told me it was going to be covered under warranty , but week later somehow they where wrong and told me it was bad gas that broke my car down which is BS and I had to pay $1,500 to fix it. More

Bad service The price was 20% higher when I visited Clear Lake compare what the price on internet. That was because they added some dealer installed options. Alte The price was 20% higher when I visited Clear Lake compare what the price on internet. That was because they added some dealer installed options. Alter telling them that this price was not what I sow they made and adjustment and just increase around 400 usd. What annoyed me was the fact that they were not so clear since the beginning. When I looked my time to understand that my car hasn't warranty and make my math to see if I could buy the extended warranty, the representative was rude. AS if he where making me a huge favor! Also. The day I bought the car I had a rent a car with me. I asked the sales representative (Harold Fields) if was possible help me returning the car. He said yes, that they will drop up my rent a car that day (Saturday November 19,2016) as I requested. But, when I saw a huge amount in my credit card, I noticed for my surprise that, instead of returning the car on Saturday, they returned it on Monday. So instead of having a charge of 1 day I had 3 days charged !!!! In total I spend more that I was planning for that car. Be carefully. More

very dissapointed I bought a 2014 Ram 1500 from a ford dealer. It only had 13000 miles on it. It developed an engine noise, and so, I took it to Clear Lake Dodge. The f I bought a 2014 Ram 1500 from a ford dealer. It only had 13000 miles on it. It developed an engine noise, and so, I took it to Clear Lake Dodge. The first thing she asked, was, " did you purchase the truck here?" Then, I was refused service, and treated like a dumb xxx. Well, I am not a dumb xxx. I am the president of a small corporation in Texas, that uses vehicles in our business. but, We will never buy another Chrysler auto, and especially from Clear lake dodge. More