Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

I went to buy a radiator fan for my jeep. they where the only dealership that had it in houston.when i get there the sales person tells me that they dont have it in stock so i tell him i had just called and only dealership that had it in houston.when i get there the sales person tells me that they dont have it in stock so i tell him i had just called and they told me they had it so he actually goes and checks and finds the fan. i paid $356.00 for this fan. when i get to the shop 10 minutes later the mechanic tells me that i dont need the fan that i need a relay so i call Clear Lake Dodge and explain to them and they said i can go back and get my money back. when i get there they take the part and say they have to inspect the part to make sure it was not used. so they take the part and they tell me i should be getting a check in the mail in about two weeks for my refund because they had no cash. i tell him i had just left about 45 min ago and that i had paid cash and i needed my cash back. he talked to his manager and they said they will call me later on that day so i can come pick up the check. so i left when i get back to the shop. the parts sales manager calls me and tells me i can go and pick up the part because they where not going to give me my money back. bacause the part looked like it was installed (which it was not true) it told him that the part was never installed not even taken out the box. he said "WHAT YOU THINK IM STUPID ARE YOU QUESTIONING MY INTELLIGENCE I KNOW THIS PART HAS BEEN INSTALLED AND YOU ARE NOT GETTING YOUR MONEY BACK DO WHAT YOU HAVE TO BUT YOU ARE NOT GETTING YOUR MONEY BACK SO COME GET THIS PART AND DO WHATEVER YOU WANT TO DO WITH IT" i was shocked and mad to have a person talk to me this way so i told him if i could talk to someone else and he said no he was the parts manager and that the general manager was going to agree with him. and he hung the phone up when i went there to pick up the part i asked to talk to him or the general manager an i was told that they where out to lunch this was at 10:00am so please don t buy at this dealership they are theives and will rob you. More