Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Another unhelpful service dept Now when you take your car to these dealerships for service they say at least 1 to 2 days before they can get to it. They can't tell you how much long Now when you take your car to these dealerships for service they say at least 1 to 2 days before they can get to it. They can't tell you how much longer they will keep it until they diagnose the problem. I just dropped off my 2015 jeep yesterday. I was told to call for a rental this morning because none were avaliable yesterday. They have NONE available again today. A 2015 under warranty and they cannot accommodate me??? I can't even get a call back from the "rental advisor" .. I have to get this info from the service advisor. I was looking to buy my son a car from this dealership but after 2 crappy dealerships I think it's time to buy a different make all togethers!! More

Worst dealership i ever dealt with It took me three times to take my car to them to fix a simple recall problem. Fist time they kept the car for almost ten days and claimed it was fixed It took me three times to take my car to them to fix a simple recall problem. Fist time they kept the car for almost ten days and claimed it was fixed when it was not. Second time they only did a reset and again claimed it was fixed .Third time they kept the car again for almost ten days and claimed it was fixed but it remains to be seen if in fact it was this time . More

This dealer should be shut down We scheduled an appointment with Dorena our service advisor at this dealership on Tuesday, June 21, 2016. We were having problems with our 2012 Jeep G We scheduled an appointment with Dorena our service advisor at this dealership on Tuesday, June 21, 2016. We were having problems with our 2012 Jeep Grand Cherokee's alternator charging the battery when the car was running. I had the car towed in on Monday, June 20 because I did not want to discharge the new battery we had just installed on the way to the dealer. I started the car with the push button and drove it up to the tow truck while he loaded it up. When the car arrived Dorena called me and asked the issues I was having with the car so she could give the technician more information. She mentioned the tow truck driver had said it was having problems starting, I assured her the car was starting, and the problem we were having was the alternator would not charge the battery once it was on. By Thursday, June 23 I had not received a call, when I tried to call into the dealership I was transferred several times and eventually hung up on. I finally got ahold of Dorina after a couple failed attempts, she explained that the car would be looked athrough later on that evening. Later on I recieved a call saying the car would not be looked at until Friday, June 24. Friday the same thing, another call, the car would not be looked at until Monday, June 27. Tuesday, June 28, Dorena calls and says it is probably the WIN module (the push button start and key turn starter), I asked her what the WIN module had to do with the alternator charging the car.. She replied it was all connected in the wiring so I took her word for it and gave her the go ahead to order the part which was going to come in the next day: Wednesday, June 29. The cost for the car was going to be "something like $150 for labor and $475 for the part" -per dorena On Wednesday, I called about 20 times and was transferred over and over then it would bring me to some random persons voicemail or the robot at the beginning of the call and I would get hung up on. I sent an email to Jeff Kuithe stating To whom it may concern, "I have been trying to get ahold of anyone in the service department for several hours. At this point I am about to come by and pick up my car and take it somewhere else. I have been put on hold then eventually hung up on several times and I am starting to get frustrated. Please have someone call me back by your closing hours or I will be forced to take further action." He replied: "I apologize…we had new wi fi installed and they killed our phones and internet for hours…I am having someone call" A few hours later, I recieved a call from Dorena saying the part was in but car would be looked at tomorrow, Thursday, June 30. I called and got ahold of Jeff Kuithe on the first try on Thursday, he said I had 8 cars in front of me and it probably won't be ready until the weekend. I explained to him that I really needed the car over the weekend and we had plans for the 4th of July. He said he would have a talk with the technician and try and have it ready for us. Friday the 1st of July, I never recieved a call or email. I had basically given up on having my car for the weekend at this point. Tuesday, 5th of July I called pretty mad about not having my car for the long weekend. I was again transferred and hung up on 10 times. By the 11th person who picked up the phone I was so mad I said "If I get transferred one more time, I am going to come and pick up my car with my spare key and you will probably not even realize it's gone" Finally, I got an answer. The reason I was being transferred over and over was because my advisor, Dorena, was out of town... the lady on the phone said that Dorena made a note in the system saying that she had left me a voicemail and my car had been ready sense Thursday, June 30. I do not know how this is possible because I had spoken to Jeff at 5pm that same night and they close the service department at 6pm. I never recieved a call or voicemail from Dorena and I had my phone with me all day. My husband, finds a ride to pick up the car at 6pm on Tuesday night. He was told the total would be $150 for the part and $475 for the labor +tax... the opposite of what Dorena had told me before. He went to look at the car before paying the outrageous amount of $650 and the push button start in the car was missing.. All of the people in the service department were gone so he had to leave the car there. Wednesday, July 6, morning I send an email to Jeff stating: "My husband went to pick up the car yesterday and the push button feature is missing. No one could explain to us why the cover push button piece was not in place. Please give me a call so we can resolve this, we really need the car back." To which he replies: "Im xxxxx on it now. Confusing because we received it towed in will not button?? Im seeing wheat I can do." -I copied and pasted this email.. these are his real words. I replied: "It definitely had a button when it was towed in. I helped the driver load the jeep and I started the car myself. Please let me know when you guys have located the button." My husband found someone to take him to the dealership that Wednesday around lunch time. Jeff is available to speak with him and tells David that "The tow truck driver must have taken the push button key, they have to remove them to secure the car to the tow truck, but we are going to replace it for free anyways" -the first part of this statement is completely wrong, I myself helped the driver get the Jeep on the tow truck and I watched until he left my house.. He did not remove anything from the Jeep or I would have seen him do it. My husband tells Jeff that if he is going to replace the push button he needs to reprogram the keys to the car... Jeff assures him that this is not necessary and the car would be ready and working later on in the afternoon. My husband could not find a ride Wednesday afternoon so Thursday morning, July 7 he has someone take him on his way to work. When David gets in the car, and guess what, the car DOES NOT START, because, of course, the keys are not programmed as my husband had explained to Jeff the day before. They mention to my husband that we will recieve a discount for our trouble. My husband goes to drop off the spare key to get reprogrammed Friday morning July 8 on his way to work with another ride. Dorina said the car should be ready that night when I talked to her on the phone around 2pm. 5pm on Friday my husband recieved a call saying they could not figure out what was wrong with the car, they offered him a rental car but he declined because we had found a loner car from a family member for the weekend already. I got a call from Dorena at 4:30pm on Wednesday July 13 saying the car was finally ready and they had to replace the whole computer to fix it. My husband was unable to find a ride to pick it up before they closed. Thursday July 14, my husband goes to pick up the car and they tell him he cannot have a discount as origionally discussed because the computer alone was $600. Dorina also stated "They also found why the car was not charging and fixed it for free" remind you this is why the car was there in the first place. I call Dorena while my husband is paying and remind her of our origional conversation when the car first arrived at the dealership when I explained the alternator was not charging the battery but it was in fact starting. All she could say was she would have to check her notes but she would only give us a 10% discount. She was very rude and did not acknowledge any fault on the service side of this whole thing. The WIN module never needed to be replaced. If the technician would have just gotten in the car and tried to start it he would have seen that himself. My husband paid the $600 and I write an email explaining everything in this review to Allen Paul "General Manager". I never recieved a response. My advice: Stay away from this dealership they do not care about you, or your car and their technicians cannot put things back together that they take apart. You will waste a ton of time like I did, my car was there for 3 and 1/2 weeks for a problem that could have been fixed in 2 days elsewhere. More

RE: Service department are a mess I am having so, so, so many issues with this service department. A guy by the name of Daniel, he is not only disrespectful but he has no idea what is I am having so, so, so many issues with this service department. A guy by the name of Daniel, he is not only disrespectful but he has no idea what is going on at his own department. I will not recommend buying your car at this dealership if you have to deal with people like Mr Daniel at this service department. I also contacted by email Michelle Paxton at 281-953-0005 or mpaxton@clearlakedodge.com but so far no answer by anyone at this dealership. I don't think they care. More

Poor Customer Service I have been a Dodge owner since 1994 and have never experienced such Poor Customer Service until my experience with Clearlake Dodge Webster. I bought I have been a Dodge owner since 1994 and have never experienced such Poor Customer Service until my experience with Clearlake Dodge Webster. I bought my 2015 Dodge Ram 1500 from Clearlake Dodge Webster and recently brought it in to the Service Department for some warranty work. There was an engine noise, several spots on the hood and some of the weather stripping was loose on the top. Clear lake Dodge kept my truck for 5 days, only to tell me they could not duplicate the engine noise, they had to get approval from Chrysler to repaint the hood and they had fixed the weather stripping on top. Clearlake Dodge told me to I could pick up my truck and they would call me when they got approval from Chrysler to repaint the hood. When I arrived at Clearlake Dodge to pick up my vehicle, I checked the weather stripping on top and I could visibly see it was still loose. When I pointed this out to my Service Adviser, he took the truck to the back and fixed the weather stripping problem in 10 minutes. As I previously stated they kept my truck for 5 days. When I received the call from Clearlake Dodge Service Department that they have received approval from Chrysler to repaint the hood, I dropped my truck off there. 3 days later I received a call from my Service Adviser that my truck was ready for pick up. I drove to Clearlake Dodge and picked up my truck. I was at home and realized the 5.7 Liter Hemi decals were missing off both of my fenders. I called my Service Adviser and told him about the problem. He proceeded to give me the name and number for the off-premise body shop and said it would be better if I called the body shop and explain the problem, even though I dropped off my truck at Clearlake Dodge and not the body shop. The body shop told me the emblems would have to be reordered. No one at Clearlake Dodge told me the emblems would have to be reorderd when I picked up my truck. So I contacted my Service Adviser and he told me he would order the parts and call me. On Friday, March 18, 2016 I received a call from my Service adviser, that the parts were in and I told him I would be by the following Monday, he said fine I will putt hem on for you. On Monday, March 21,2016 at 9:45AM I called my service adviser and told him I was on the way to Clearlake Dodge, he said come on by. I arrived at Clearlake Dodge at 10:30 AM and walked in to see there were four other people waiting to see my Service Adviser, but he was not there. The Service Adviser stationed next to his desk, began asking those waiting if she could help. When she got to me I told her why I was there, but she never said come to my desk I will help. Instead, my Service Adviser was paged several times. After 30 minutes I was told my Service Adviser was at lunch. I waited from 10:30 AM until 1:00 PM, for my Service Adviser. The Service Adviser that was stationed next to mine, saw me standing outside waiting and came out and asked me again what I was there for, I told her again and she said my vehicle would have to be taken over to the body shop to have the emblems put on. She then called the body shop and asked if they would send someone over to put them on and they said yes. I waited another 30 minutes and someone came to put on the emblems. After they had placed the emblems on, I noticed the one on the driver side was not lined up correctly with the Ram 1500 symbol. When I brought this to their attention, I was told that the 5.7 Liter Hemi emblem was straight and the Ram 1500 symbol was not straight. I asked to speak with a manager and Jeff Keith came out and told me, he had looked at other trucks and my emblems were mounted correctly. Basically, he told me I was imagining things. I told Jeff that I was very displeased with The Poor Customer Service I have received here and that I would never purchase another vehicle from Clearlake Dodge and would not reccommend Clearlake Dodge to anyone. More

Horrible service; even worse customer service Took car in for routine maintenance (oil, rotate tires, wipers). Dropped off Friday morning & Made it clear I needed vehicle done by Monday at 9AM- w Took car in for routine maintenance (oil, rotate tires, wipers). Dropped off Friday morning & Made it clear I needed vehicle done by Monday at 9AM- was told no problem at all. Never heard from anyone regarding status so I called first thing Monday and no one could locate my adviser nor could anyone tell me if the car was ready. Spoke to someone who said if it wasn't ready they would have a rental car waiting. Got to dealership and vehicle was not ready and no rental waiting. Took over 3 hours to get rental. Picked vehicle up and was told a part had to be ordered and i would be contacted when it was in. This was over a month ago and I have tried repeatedly to contact my adviser with no return calls/emails. I have since tried to contact the service manager and am told he is in a meeting every time I call and that my message will be delivered. Still no call back from Jeff- the service director. More

Grrrrr!!! I bought a new Cherokee last March and almost immediately began having issues with the radio/Bluetooth, which took three months to get replacement. En I bought a new Cherokee last March and almost immediately began having issues with the radio/Bluetooth, which took three months to get replacement. Engine light came on the first week of January and took it back to this service center, where it took five weeks to correct. It was returned February 12, but the engine light came on again Sunday and there was excessive white smoke coming from the tailpipe this morning (Monday, February 15}. Drove it back to see about service and they have taken it in. Stay tuned for developments, but I am far from satisfied with this department, More

Bogus warranty I have a lonestar Ram truck with 14k milage the check engine light is on truck will only cruise 30 MPH , dealer just reset light truck worked about 1 I have a lonestar Ram truck with 14k milage the check engine light is on truck will only cruise 30 MPH , dealer just reset light truck worked about 10 min. The light came back on now they need to keep my tuck $35000 , and no loaner car no rental car , I have been in the long for 4 hours waiting for there shuttle to give me a ride home where I will have no vehicle. If the truck breaks again I will get a lawyer. Truck might be a Lemon , I am sure the service Dept. Sucks , where is my warranty? More

Service Department with major problems I had a great experience purchasing my vehicle from Clear Lake Jeep & Dodge. I have learned that there service department is very hard to deal with an I had a great experience purchasing my vehicle from Clear Lake Jeep & Dodge. I have learned that there service department is very hard to deal with and unreliable. I have dropped off my Jeep on one occasion with the understanding I would need it back in three days (note: they couldn't provide me with a rental until after determining the problem with the vehicle). When I came to pick it up the vehicle had never been looked at for the reason it was initially in, nor was the window crack fixed although we had made a claim. I have a package deal to have my oil changed with this dealership, but due to its poor service I find it better to just go somewhere else. I do not plan on buying another vehicle here. Hope to see changes at this location in the future. More

Great Service I live very far from this dealership however every time I need to bring my husbands truck for service the team there is always professional and willin I live very far from this dealership however every time I need to bring my husbands truck for service the team there is always professional and willing to go above and beyond to assist in my needs .... Thanks More