Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

I read the complaints on this page yesterday and I was freightened that there was not a dealership or a parts garage that was honest and put the customer first. But I needed a part for my 2002 Jeep Cherok freightened that there was not a dealership or a parts garage that was honest and put the customer first. But I needed a part for my 2002 Jeep Cherokee and I was getting the runaround from a local repari shop. I called the Clear Lake Dodge Jeep parts department to see if they had the part I needed and they did. Joe was the gentleman I was speaking to and he was very patient while listening to my issues I was having. He told me to take my Jeep in and "he" would take a look at it and see if it was the issue the garage was telling me it was. From the moment I arrived the entire dealership was awesome. As proised Joe went out to my Jeep and looked at the issue. He tried several things to fix the problem taking over an hour. The dealership closed at 7 but Joe worked way past that still diligently and patiently trying to help me out. He never asked me to leave and come back the next day or to leave my car, he was very kind and worked on the issue to resolve the problem. Joe fixed the problem. He resolved the issue and he triple checked everything to ensure that I was good to go. I found the dealership to be an awesome experience. I will ALWAYS get my parts for my Jeep there and when I am ready to get a new Jeep, this is the only place I will consider buying it from. I am a single middle aged female. I was getting taken to the cleaners from a highly respectable repair shop (so I was told anyway). I feel that this experience was awesome. It is difficult to find honesty in this world when it comes to car repairs especially for women. They see us coming and all you can hear is cha-ching. Not with this dealership and not with my experience. Joe the parts manager was awesome! Ladies, this is where you can place your trust. I will never go anyplace else. I was treated with respect, dignity, and kindness. And by the way, the garage was going to charge me over $150.00. Joe took care of my problem it it was less than $30.00! I will always be very grateful for Joe's kindness and customer dedication! More

I went in for an oil change. After 1/2 hr Justin came in and told me that my drive belt needed changing because of wear and it would cost $145. My husband and I had just replaced the belt 110 miles previou and told me that my drive belt needed changing because of wear and it would cost $145. My husband and I had just replaced the belt 110 miles previous to this visit at a cost of $17. I told this to Justin and he said that it must be a second belt and he would go and check. Sure enough he never came back. I really do not like someone trying to take advantage of me to get more money or because I am a female. Also, on my last visit for an oil change, one of the techs got grease on the inside of my vehicle. It was not noticed until a couple of hours later and I called Randy to tell him. I was told that on my next oil change I would get a complimentary exterior/interior detail cleaning. This did not happen, even though I told Justin when I first drove up. More

Lets start with the first impression. I bought a Jeep Wrangler Unlimited from Allen Samuels in Clear Lake, they have since pulled out of there and I got a nice letter from Chrysler stating Clear Lake Dod Wrangler Unlimited from Allen Samuels in Clear Lake, they have since pulled out of there and I got a nice letter from Chrysler stating Clear Lake Dodge was now servicing our vehicle. So, I pull the car in the bay. Stood in the doorway to the service office, said I was there for an oil change. He asked if I was a new customer, i said yes. Didn't introduce himself or anything. He had me fill out some paperwork, then just took it and the key. I had to ask him where the lounge was, then he just pointed. 1 and 1/2 half hours go by and I walk out to the service area and see my Jeep just sitting in a lot of cars, who knows how long it had been there. So then I had to track him down. I walk into the service office, where another guy was playing a computer game, who so graciously stopped, asked what I needed then called "Mike" to the office. I asked him if I could get a status on my oil change. He then starts talking to a porter and blaming him for not bringing the key in and letting him know it was done. Seriously, isn't that his job to keep tabs on his customers. Then he starts trying to say "Oh well, we also have a recall out so we had to check that" (recall was for a faulty tow hitch installed on Jeeps, mine does not even have that package and a 5 second glance to the rear of the vehicle would have shown that) ....... anyway he brings the work in the office, says thanks, and leaves. Now, that I have paid, I start the task for trying to find my car, it has now been moved to the other side of the building from where I last saw it. After I calmed down, I decided to call the service manager the following day, Chuck Flores. I left him a brief message on 12/17 and told him I wanted to share my first experience as a new customer and to please return my call. A month has passed, no return call. You would think that in this economy with people doing many service items themselves to save the cost of taking it to the dealership, that the dealer would be thrilled to have customers coming into their establishment. Apparently Clear Lake Dodge doesn't need any more customers and I surely will never go there again. More

I went to buy a radiator fan for my jeep. they where the only dealership that had it in houston.when i get there the sales person tells me that they dont have it in stock so i tell him i had just called and only dealership that had it in houston.when i get there the sales person tells me that they dont have it in stock so i tell him i had just called and they told me they had it so he actually goes and checks and finds the fan. i paid $356.00 for this fan. when i get to the shop 10 minutes later the mechanic tells me that i dont need the fan that i need a relay so i call Clear Lake Dodge and explain to them and they said i can go back and get my money back. when i get there they take the part and say they have to inspect the part to make sure it was not used. so they take the part and they tell me i should be getting a check in the mail in about two weeks for my refund because they had no cash. i tell him i had just left about 45 min ago and that i had paid cash and i needed my cash back. he talked to his manager and they said they will call me later on that day so i can come pick up the check. so i left when i get back to the shop. the parts sales manager calls me and tells me i can go and pick up the part because they where not going to give me my money back. bacause the part looked like it was installed (which it was not true) it told him that the part was never installed not even taken out the box. he said "WHAT YOU THINK IM STUPID ARE YOU QUESTIONING MY INTELLIGENCE I KNOW THIS PART HAS BEEN INSTALLED AND YOU ARE NOT GETTING YOUR MONEY BACK DO WHAT YOU HAVE TO BUT YOU ARE NOT GETTING YOUR MONEY BACK SO COME GET THIS PART AND DO WHATEVER YOU WANT TO DO WITH IT" i was shocked and mad to have a person talk to me this way so i told him if i could talk to someone else and he said no he was the parts manager and that the general manager was going to agree with him. and he hung the phone up when i went there to pick up the part i asked to talk to him or the general manager an i was told that they where out to lunch this was at 10:00am so please don t buy at this dealership they are theives and will rob you. More