Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Initially, I was not met by anyone at the service drive Initially, I was not met by anyone at the service drive and there where no other cars on the drive. I had to go in inside, where I eventually delt Initially, I was not met by anyone at the service drive and there where no other cars on the drive. I had to go in inside, where I eventually delt with Max Ridings the service advisor (no one else looked up). I initially went for an oil and filter change and explained that I had a passenger side upper and lower ball joint that needed greased also. Three trips before, not with these same individuals, it was hard for them to comprehend that I had 2 grease zerts, figuring that all newer vehicles didn't need to be greased. After explaining all of this to Max he seemed to understand and then mentioned a tuneup. Knowing I had 94,000 miles, and it was convenient, I agreed to a tuneup but was rather shocked at the quoted cost (been a long time since I had a tune up I guess). Then cleaning the throttle body was mentioned which was another charge. Then it was brought to my attention by Javier, the service tech, that my battery was weak (which I already suspected). OK, replace the battery (I really had a heart attack by that charge). After all said and done, I'm a $1000.00 lighter in my pocketbook. After returning home and inspecting under the hood I could not see any clear evidence of all the work that was suppose to have been done. I went back the second day, and with my explanation of my doubt, Max and Robert agreed to pull any plug (out of 16) to see if all had been replaced. I watched as Javier (the tech) pull the plug I asked him to check and sure enough it had been replaced. I requested this because of not seeing any footprints under the hood of maybe the work not being done and from my past experience with the "OLD Clear Lake Dodge". All three gentlemen were very understanding and nice about making me feel comfortable with the work being done right. I know every trip to the shop can become a different experience, either pleasant or a nightmare, but I was pleased with this trip. Other than some of the charges being somewhat steep (which I rated a 3), it was a good experience. I have noticed at times that you seem to be invisible when arriving at the service drive, and when you go in no one looks up to acknowledge you are there. But after all the discussions with Max, Robert, and Javier attempting to understand my plight, I will give them a 5. I doappreciate the effort and honesty each one exhibited. I will return provided my pocket book can sustain it. I will have to take my defibulator with me in case I look at any window stickers. More

As always, Max Riding was great to work with and got my truck serviced promptly and correctly. I would recommend this dealership and Max to anyone. truck serviced promptly and correctly. I would recommend this dealership and Max to anyone. More

Not only was the dealership very communicative about the work that was needed, the price and time expectations, there was also no pressure to have other needed repairs done. My gear shifter had stuck becau work that was needed, the price and time expectations, there was also no pressure to have other needed repairs done. My gear shifter had stuck because of a broken link. This was repaired very quickly and affordably. They also highlighted how much some other repairs would cost and would hold that price if I chose to go back at a later date. Everyone I came into contact with was helpful and friendly. Excellent service all round. More

max ridings went out of his way and located a regulator for my driver side window.I've been to three other places to no avil. When I got there he didn't even have one. And i despratley needed one ASAP due for my driver side window.I've been to three other places to no avil. When I got there he didn't even have one. And i despratley needed one ASAP due to me flying out early the next morning. Found one for me though, took a bit of time but well worth the wait. grat customer service! good employee to have around. Keep up the good work!! More

Max, is great to work with and meets his commitments. He works to get his customers a good deal on the work the they require and offers helpful tips. The new showroom is great and very comfortable and has works to get his customers a good deal on the work the they require and offers helpful tips. The new showroom is great and very comfortable and has all the nice amenities. More

Danny is a good service rep. He answered all questions and got me in & out in a timely manner. Over the past two years I have used Clear Dodge to service my 2008 Dodge Ram 1500. The overall service there and got me in & out in a timely manner. Over the past two years I have used Clear Dodge to service my 2008 Dodge Ram 1500. The overall service there has been above par. My only wish is that they would offer more discounts on their services.Otherwise, great job! More

This is my second experience with Service Advisor, Max Riding. From the time you meet Max, there is a smile and what can we do for you today attitude? This is the greeting that a customer expects when he Riding. From the time you meet Max, there is a smile and what can we do for you today attitude? This is the greeting that a customer expects when he visits the dealership with a service need. While I waited in the customer waiting area, Max kept me up to date on the service process. It is refreshing to inter-act with person who cares about the customer. I will be back should I need vehicle service. Thank you Max. Leo Sarabia More

Disclaimer: These comments are solely my own and have no connection with ITT, NASA or the Federal Gov't. I know the Service Advisor from having years of Dodge service. I own three Dodges now! He told me connection with ITT, NASA or the Federal Gov't. I know the Service Advisor from having years of Dodge service. I own three Dodges now! He told me he would get the repairs done as he could get it scheduled even though I stated it was not an urgent task because I had other transportation (the other Dodges!). He followed up with telephoned progress reports, got me a courtesy vehicle ride home promptly and back to the dealership later, verified that the work was done and got my vehicle back working as designed.....as I fully expected from my long association with C.L Dodge. When Dodge comes out with their own plug-in electric vehcle (probably a second-year vehicle), guess where I'll buy it? More

I have given all 5's because the customer service and work was outstanding. Wayne made sure our truck was ready on Saturday even though it was towed there late Friday night and we told him it was our on work was outstanding. Wayne made sure our truck was ready on Saturday even though it was towed there late Friday night and we told him it was our only vehicle. We are very happy with them. They always do a great job! More

Max took excellent care of us and got our vehicle taken care of in a very timely manner. With all we had to have done I was afraid that I would be without my truck for weeks and that isn't a good thing. care of in a very timely manner. With all we had to have done I was afraid that I would be without my truck for weeks and that isn't a good thing. He got us taken care of in approx 3 days and we had our truck back in better than new condition. Thanks! More