Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

I visited the Clear Lake Dodge Service Department because I was experiencing some electrical problems with my vehicle. Max Ridings greeted me as soon as I entered the building, and immediately began working I was experiencing some electrical problems with my vehicle. Max Ridings greeted me as soon as I entered the building, and immediately began working with me to solve my problem. Not only did Max offer recommendations on possible solutions, he also saved me hundreds of dollars in the process. Max then went above and beyond, and talked with me about several other un-related concerns. He is highly professional, and extremely courteous. I would absolutely recommend this dealership to other Dodge owners in the future, and I will definitely continue to bring business to this dealership as long as Mx Ridings works there. Thanks for the help Max, J.R. More

I WOULD NEVER RECOMMEND ANYONE PURCHASE NOR REPAIR ANY VEHICLES AT CLEARLAKE DODGE! My experience was a total RIP-OFF,I went here in the mind frame that i would sure to be satisfied and that my truck woul VEHICLES AT CLEARLAKE DODGE! My experience was a total RIP-OFF,I went here in the mind frame that i would sure to be satisfied and that my truck would be repaired the first time,Well i was told it was ready & REPAIRED PD $963 under the assumption my problem was resolved! Days later i phoned dealer advised problem still exists and was told computer wasn't updated but they would fix the problem again,afterwards picked my truck up again and was charged $550 this time was told it was fixed once again left there truck still not repaired. Went back to Clear lake Dodge they then told me my clutch is going out and they want me to now pay $2300. Then i phoned in spoke with someone who stated they were the manager explained to him, he says very rudely "We fixed the check engine light we did our part" THAT CALL ENDED.. I use my truck for business on today (monday) my check engine light is now back on! These guys really arent to be trusted,I am very very upset! If they new what they were doing they could have found the problem the first time and i could have repaired it then. Please NEVER use their service dept & just to be safe DO NOT PURCHASE!! To say the least i SIMPLY wanted my truck repaired here because i knew they would do an Excellent job! WRONG WRONG WRONG!!!!!!! More

Gerrin communicated at appropriate intervals and pulled the truck back when the first replacement pump started leaking. Some mechanics might have let me drive off with a faulty part. Max took good care the truck back when the first replacement pump started leaking. Some mechanics might have let me drive off with a faulty part. Max took good care of me. When he noticed it had taken awhile to bring the truck around, he offered a free car wash, which I accepted. Dealer prices on repair parts, and labor rates, are always too high in my opinion. Thats why I do most of my vehicle work myself. More

Max was awesome and has a great attitude. I am from California and this is my 3rd Dodge Ram 4x4 and I always use Dodge for Service in California. Max made me feel at home and took care of me as if he California and this is my 3rd Dodge Ram 4x4 and I always use Dodge for Service in California. Max made me feel at home and took care of me as if he had been my Service Advisor for years. I am new to Texas and I will use Clear Lake Dodge for all my Service needs. Thank you Max,,,Preciate it Brother...God Bless More

I went in to get my first oil change on our truck and was greated by Max he was very helpful and told me of services that I needed and went over a plan for services for the future. He was extremly helpful. I greated by Max he was very helpful and told me of services that I needed and went over a plan for services for the future. He was extremly helpful. I was very pleased with the service I received and will return. Thank you Max. More

Initially, I was not met by anyone at the service drive Initially, I was not met by anyone at the service drive and there where no other cars on the drive. I had to go in inside, where I eventually delt Initially, I was not met by anyone at the service drive and there where no other cars on the drive. I had to go in inside, where I eventually delt with Max Ridings the service advisor (no one else looked up). I initially went for an oil and filter change and explained that I had a passenger side upper and lower ball joint that needed greased also. Three trips before, not with these same individuals, it was hard for them to comprehend that I had 2 grease zerts, figuring that all newer vehicles didn't need to be greased. After explaining all of this to Max he seemed to understand and then mentioned a tuneup. Knowing I had 94,000 miles, and it was convenient, I agreed to a tuneup but was rather shocked at the quoted cost (been a long time since I had a tune up I guess). Then cleaning the throttle body was mentioned which was another charge. Then it was brought to my attention by Javier, the service tech, that my battery was weak (which I already suspected). OK, replace the battery (I really had a heart attack by that charge). After all said and done, I'm a $1000.00 lighter in my pocketbook. After returning home and inspecting under the hood I could not see any clear evidence of all the work that was suppose to have been done. I went back the second day, and with my explanation of my doubt, Max and Robert agreed to pull any plug (out of 16) to see if all had been replaced. I watched as Javier (the tech) pull the plug I asked him to check and sure enough it had been replaced. I requested this because of not seeing any footprints under the hood of maybe the work not being done and from my past experience with the "OLD Clear Lake Dodge". All three gentlemen were very understanding and nice about making me feel comfortable with the work being done right. I know every trip to the shop can become a different experience, either pleasant or a nightmare, but I was pleased with this trip. Other than some of the charges being somewhat steep (which I rated a 3), it was a good experience. I have noticed at times that you seem to be invisible when arriving at the service drive, and when you go in no one looks up to acknowledge you are there. But after all the discussions with Max, Robert, and Javier attempting to understand my plight, I will give them a 5. I doappreciate the effort and honesty each one exhibited. I will return provided my pocket book can sustain it. I will have to take my defibulator with me in case I look at any window stickers. More

As always, Max Riding was great to work with and got my truck serviced promptly and correctly. I would recommend this dealership and Max to anyone. truck serviced promptly and correctly. I would recommend this dealership and Max to anyone. More

Not only was the dealership very communicative about the work that was needed, the price and time expectations, there was also no pressure to have other needed repairs done. My gear shifter had stuck becau work that was needed, the price and time expectations, there was also no pressure to have other needed repairs done. My gear shifter had stuck because of a broken link. This was repaired very quickly and affordably. They also highlighted how much some other repairs would cost and would hold that price if I chose to go back at a later date. Everyone I came into contact with was helpful and friendly. Excellent service all round. More

max ridings went out of his way and located a regulator for my driver side window.I've been to three other places to no avil. When I got there he didn't even have one. And i despratley needed one ASAP due for my driver side window.I've been to three other places to no avil. When I got there he didn't even have one. And i despratley needed one ASAP due to me flying out early the next morning. Found one for me though, took a bit of time but well worth the wait. grat customer service! good employee to have around. Keep up the good work!! More

Max, is great to work with and meets his commitments. He works to get his customers a good deal on the work the they require and offers helpful tips. The new showroom is great and very comfortable and has works to get his customers a good deal on the work the they require and offers helpful tips. The new showroom is great and very comfortable and has all the nice amenities. More