Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Negative experience made positive! Dropped off a vehicle for service and was given an estimate for the repair. Was told the repair would take one day. Two days later the original repa Dropped off a vehicle for service and was given an estimate for the repair. Was told the repair would take one day. Two days later the original repair estimate price has doubled due to a calculation error by the service advisor and parts have not yet arrived. Work hadn't begun so, feeling a little taken advantage of, I instructed the service advisor to cancel all planned repairs and make the car ready for me to pick it up.....I would take it elsewhere. He then offered to perform the repairs at the originally quoted price, to which I declined. He told me I would be responsible for the diagnostic fee, in the neighborhood of $130, and I was a little ticked off. To my great surprise, when I arrived at the dealership I was told there would be "no charge". I am not a "get something for nothing" kind of guy. I expect people to do what they say they're going to do and I expect to pay for services I receive. I know I won't get the time I wasted back but, these guys did the right thing and they get my recommendation....for doing the right thing. These days, that's increasingly rare. More

Repair Take our Fiat in for a chip on top and left it there four long weeks and it never got fixed. We gave up and picked it up. When we got home we notice t Take our Fiat in for a chip on top and left it there four long weeks and it never got fixed. We gave up and picked it up. When we got home we notice there were 5 big marks on the drivers side where someone had something in there pocket and didn't brother to remove before hand. Also someone steal our handbook. When I called about this we were told they don't have anyone that would do that. Sorry dealership is not the word for this place. Beware they do not stand behind there work and will steal from you to boot. More

Did nothing and hadto take to another dealer to fix Don't even bother taking a warranty issue to this dealer. Had the car for a week and did nothing. Returned the car filthy! Someone in their shop did Don't even bother taking a warranty issue to this dealer. Had the car for a week and did nothing. Returned the car filthy! Someone in their shop did write "WASH ME" on the rear window. They do not return calls; rarely answer phones, and are completely inconsistent with what they are allegedly doing to you car --- btw the had less than 3,000 miles on it at the time --- so a new car. The words customer service do not apply at this place. More

Should be a zero I bought my first Jeep in 2012 and a second in 2015. I rate the Clear Lake Dodge service department as the worst service department ever. It is the b I bought my first Jeep in 2012 and a second in 2015. I rate the Clear Lake Dodge service department as the worst service department ever. It is the black hole of service--drop your vehicle off and they always keep it longer than estimated. The service writers do not respond to phone calls or texts. The last service person I worked with was disorganized and told me my vehicle was ready twice and I went to pick it up both times to find it was not ready. I sold the Jeep partially because of gas mileage but the lack of quality service available definitely played a part. Clear lake location is closest to my work and home but I would drive across town to avoid dealing with the poor quality of service. More

Satisfied customer Outstanding customer service. Friendly and attentative staff. Provided me with a loaner car as a courtesy while my car was being serviced. I am a lon Outstanding customer service. Friendly and attentative staff. Provided me with a loaner car as a courtesy while my car was being serviced. I am a long time customer and will continue to do so. I highly recommended Clear Lake Dodge. More

Just poor customer service. Dropped off my truck today for check engine light oil change and 30k checkup. They call me to sell other services which I did not need according to D Dropped off my truck today for check engine light oil change and 30k checkup. They call me to sell other services which I did not need according to Dodge service manual. This sells tactic is all ok no problem we all want to make money. IN the end I picked up my truck and low and behold the check engine light is still on and no apology just excuses. More

Daniel Q= Great customer service Before I had a lot of issues with this dealership and service reps.. but Daniel Q has changed that for me. He's done an exceptional job with his servi Before I had a lot of issues with this dealership and service reps.. but Daniel Q has changed that for me. He's done an exceptional job with his service. Also, Michelle in rental has also been more than helpful. She helped me get in touch with Daniel for his service and had great service herself. Thanks More

Love this place now Like I said before previously it was a rocky start my first visit to Clearlake dodge. But time and time again I'm more and more amazed at what Michell Like I said before previously it was a rocky start my first visit to Clearlake dodge. But time and time again I'm more and more amazed at what Michelle Paxton accomplishes for me at this place!!! She goes above and beyond what's expected of her in my opinion. This is no BS guys and gals. On another point I've now grown fond of Mrs. Dorena Boyd the service drive woman who greats me as I'm exiting my truck. It's like she knows my truck. All I can say is WOW!!!!!!! More

stellar focus on customer experience I was delighted with the problem solving approach of the extremely affable service manager. Her focus on customer and fairness turned a potentially v I was delighted with the problem solving approach of the extremely affable service manager. Her focus on customer and fairness turned a potentially very negative experience into a positive one. She really cared which is so seldom found in the service sector. Another customer was raving about the service of the two ladies referenced and of the aesthetics of the dealership as we waited. More

Dorena and Michelle By far the best ladies there at Clear lake Dodge. They go out of their way to accommodate me. Extremely understanding and professional. Would definite By far the best ladies there at Clear lake Dodge. They go out of their way to accommodate me. Extremely understanding and professional. Would definitely use them again More