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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Webster, TX

4.4
716 Reviews

716 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

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October 05, 2016

Awesome service Michelle was absolutely amazing and assisted me with my loaner car, and got me a really nice one... Karena the service advisor made sure to keep me p More

by Primetime $24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Paxton and Karena
September 23, 2016

Quality of the work performed 2016 Ram Longhorn, have had to take it back to the dealership several times for warranty work and every time I pick it up the work had been done but t More

by Steve a quality mechanic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Angel the salesman was great and Karena swas good but workers quality of work stink
July 26, 2016

Another unhelpful service dept Now when you take your car to these dealerships for service they say at least 1 to 2 days before they can get to it. They can't tell you how much long More

by stacy hernandez
Recommend Dealer
No
Employees Worked With
Does it really matter to any of you???
July 26, 2016

Worst dealership i ever dealt with It took me three times to take my car to them to fix a simple recall problem. Fist time they kept the car for almost ten days and claimed it was fixed More

by BadrSaleh
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
My mistake I did not write down thier names
July 20, 2016

This dealer should be shut down We scheduled an appointment with Dorena our service advisor at this dealership on Tuesday, June 21, 2016. We were having problems with our 2012 Jeep G More

by aquaholly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dorena (Advisor), Jeff Kuithe (Service "Manager"), Allen Paul ("General Manager")
March 26, 2016

RE: Service department are a mess I am having so, so, so many issues with this service department. A guy by the name of Daniel, he is not only disrespectful but he has no idea what is More

by Francisco Campos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel
March 21, 2016

Poor Customer Service I have been a Dodge owner since 1994 and have never experienced such Poor Customer Service until my experience with Clearlake Dodge Webster. I bought More

by Ramguy1500
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ike Eisenring, Jeff Keith
March 02, 2016

Horrible service; even worse customer service Took car in for routine maintenance (oil, rotate tires, wipers). Dropped off Friday morning & Made it clear I needed vehicle done by Monday at 9AM- w More

by tksjd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dorena Boyd- adviser; Jeff Kuithe
February 15, 2016

Grrrrr!!! I bought a new Cherokee last March and almost immediately began having issues with the radio/Bluetooth, which took three months to get replacement. En More

by Blanco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
The main service writer is no longer there. Hopefully the one who took it this morning will have better results.
February 10, 2016

Bogus warranty I have a lonestar Ram truck with 14k milage the check engine light is on truck will only cruise 30 MPH , dealer just reset light truck worked about 1 More

by Ramala
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ike
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