Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Should be a zero I bought my first Jeep in 2012 and a second in 2015. I rate the Clear Lake Dodge service department as the worst service department ever. It is the b I bought my first Jeep in 2012 and a second in 2015. I rate the Clear Lake Dodge service department as the worst service department ever. It is the black hole of service--drop your vehicle off and they always keep it longer than estimated. The service writers do not respond to phone calls or texts. The last service person I worked with was disorganized and told me my vehicle was ready twice and I went to pick it up both times to find it was not ready. I sold the Jeep partially because of gas mileage but the lack of quality service available definitely played a part. Clear lake location is closest to my work and home but I would drive across town to avoid dealing with the poor quality of service. More

Satisfied customer Outstanding customer service. Friendly and attentative staff. Provided me with a loaner car as a courtesy while my car was being serviced. I am a lon Outstanding customer service. Friendly and attentative staff. Provided me with a loaner car as a courtesy while my car was being serviced. I am a long time customer and will continue to do so. I highly recommended Clear Lake Dodge. More

Just poor customer service. Dropped off my truck today for check engine light oil change and 30k checkup. They call me to sell other services which I did not need according to D Dropped off my truck today for check engine light oil change and 30k checkup. They call me to sell other services which I did not need according to Dodge service manual. This sells tactic is all ok no problem we all want to make money. IN the end I picked up my truck and low and behold the check engine light is still on and no apology just excuses. More

Daniel Q= Great customer service Before I had a lot of issues with this dealership and service reps.. but Daniel Q has changed that for me. He's done an exceptional job with his servi Before I had a lot of issues with this dealership and service reps.. but Daniel Q has changed that for me. He's done an exceptional job with his service. Also, Michelle in rental has also been more than helpful. She helped me get in touch with Daniel for his service and had great service herself. Thanks More

stellar focus on customer experience I was delighted with the problem solving approach of the extremely affable service manager. Her focus on customer and fairness turned a potentially v I was delighted with the problem solving approach of the extremely affable service manager. Her focus on customer and fairness turned a potentially very negative experience into a positive one. She really cared which is so seldom found in the service sector. Another customer was raving about the service of the two ladies referenced and of the aesthetics of the dealership as we waited. More

Love this place now Like I said before previously it was a rocky start my first visit to Clearlake dodge. But time and time again I'm more and more amazed at what Michell Like I said before previously it was a rocky start my first visit to Clearlake dodge. But time and time again I'm more and more amazed at what Michelle Paxton accomplishes for me at this place!!! She goes above and beyond what's expected of her in my opinion. This is no BS guys and gals. On another point I've now grown fond of Mrs. Dorena Boyd the service drive woman who greats me as I'm exiting my truck. It's like she knows my truck. All I can say is WOW!!!!!!! More

Dorena and Michelle By far the best ladies there at Clear lake Dodge. They go out of their way to accommodate me. Extremely understanding and professional. Would definite By far the best ladies there at Clear lake Dodge. They go out of their way to accommodate me. Extremely understanding and professional. Would definitely use them again More

Excellent service I have been to Clear Lake Dodge Jeep dealership several times and I am always impressed with the service and overall friendliness from the service sta I have been to Clear Lake Dodge Jeep dealership several times and I am always impressed with the service and overall friendliness from the service staff. In particular I have always dealt with Dorena Boyd and Michelle Paxton for problems with my jeep wrangler and they manage to make my jeep problems a pleasant experience. I used to own a restaurant in Pearland Tx. and I would love to have people of their caliber working in my organization. Thanks More

Jeff Kuithe is a genius? I read a review that stated Jeff Kuithe is an idiot. I have to fully disagree as I now believe he is the antithesis of that. I took my car in again I read a review that stated Jeff Kuithe is an idiot. I have to fully disagree as I now believe he is the antithesis of that. I took my car in again (it is 5 years old) for a recall to reprogram something. A friend of mine that is an 18 wheeler mechanic told me that what they were going to do would take about 30 to 60 minutes to complete. After making the appointment I was told they would need the car for 1 or 2 days. I remade the appointment for when I was off work on a Monday and Tuesday. When I got there for my prescheduled 8am appointment I was told this could take 3 or 4 days. I said I would like to talk to Jeff. The service adviser told me he doesn't get there until 9 or 10 O'clock. The car got checked in and I waited for my ride. I never discussed a loaner car and they never suggested one so I cannot speak to the status of that. I would not have been able to return a loner car until Saturday so I assumed that would cost me more money than necessary. As my ride got there at 9:20 to pick me up I realized there was something in my car I needed. I felt bad about that as they did ask me if I got everything out of my car. I was taken back to my car which was in the parking lot to retrieve my items. Jeff was still not there. My car was ready the following day except there was a brake light out that I had ask them to replace. It was not done. At around noon or so I ask to speak to Jeff and was told he goes to lunch from 11:30 to 12:30 daily. I was going to ask Jeff why I had an 8am appointment to have my car parked in the lot. I could have done that myself without an appointment. Now, either Jeff is a genius for keeping his job or he simply doesn't exist and the place runs itself. I have written a previous unfavorable review as their service is consistently horrible. They have never gotten it right for me. I actually think I would have been disappointed at this time with quality service from them. I tried to call Jeff and never got a return call (does he exist?). I also called another number (Sophie or something) and never got a return call. The car is fine and the sales person was good. I don't take much stock in that as they are sales people. They have the gift of gab. If you buy a car from them beware of the service department and if you see Jeff call me. More

Michelle in Service is a must!! Took my truck here for a second opinion because the previous dealership down the road didn't seem to honest with the $600 quote they gave my wife just Took my truck here for a second opinion because the previous dealership down the road didn't seem to honest with the $600 quote they gave my wife just to fix a window motor. My wife took it to Clear Lake Dodge and spoke to a Michelle in service. She explained the situation to Michelle and my concerns for the outrageous amount and Michelle assured her the $600 was way out of line. She took great care of my vehicle and wallet and also through in a complimentary tire rotation just for safety. This will be my goto dealership from now on especially knowing Michelle took great care of my wife rather than a know it all service guy who thought he could get one over on a woman. More