Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Customer service I had no issues purchasing the vehicle from thie dealer. My issues is with the major lack of communication from the service department. I took my ve I had no issues purchasing the vehicle from thie dealer. My issues is with the major lack of communication from the service department. I took my vehicle in on a thursday morning was suppose yo be ready that day. I called an hour before closing just to be told they had to keep it. Had i not called i would not have been aware. I called the next yet again and agin they had to keep it till Tuesday, of course they didn't call me. Tuesday comes around i have left 3 messages frim 10 am to 4pm with no call back. They suffer greatly in communication and customer service More

The service department is the worst / quality is an issue I bought a new Jeep Renegade in February 2016 from them. I had credit challenges then and the finance department was willing to work with me on that. I bought a new Jeep Renegade in February 2016 from them. I had credit challenges then and the finance department was willing to work with me on that. My final invoice was approximately 3K more than I thought, but I needed a car, and like I said, credit challenges. I gave up on the overpriced floor mats that were on the invoice that I NEVER received. It was a full time job trying to get those, so I quit. The true reason that they are terrible is the service department. They are just plain awful. I usually end up with a new bump or scrape on my car when it is left there. This was true for my first oil change there when my car was new. If anything is wrong more than an oil change, expect to leave your car 2-3 days, with no loaner car. If you are lucky, they may find the problem. In the two years that I have had my Renegade, there have been two major service issues. Even for something as simple as getting nitrogen in the tire, there is a wait because NO ONE wants to work. The service "manager" asks someone to refill tire....that person goes outside and begins texting on their phone...and asks someone else to do it. Repeat this 2-3 times until someone takes pity on you and actually does the work. Also, don't complain because your car will have an extra ding when you get it back. More

E BRAKE I took my jeep there 3 times because the E Brake keeps engaging when I come to a stop first time they kept it 4 weeks same problem second time kept I took my jeep there 3 times because the E Brake keeps engaging when I come to a stop first time they kept it 4 weeks same problem second time kept it 4 weeks later same thing and the third time got it back 1 week later Problem never solved as soon as I got home the problem was there again I will never go there the mechanics don't know there job after 9 weeks in the shop I am sick of Clear Lake Jeep I have never had such bad service you should be ashamed More

TERRIBLE service department The service department is TERRIBLE. If there was a ZERO STAR option, I would use it. The Jeep is good enough, but the service ... horrendous. I had t The service department is TERRIBLE. If there was a ZERO STAR option, I would use it. The Jeep is good enough, but the service ... horrendous. I had to take the vehicle to a different dealer even after making an appointment, driving an hour and waiting 4 more hours for minor issues which they never even tried to resolve. Left with no work done at all. I felt belittled and extremely unimportant. I contacted every single person in the service department and most people in the dealership overall, but no one seemed interested in helping after I'd bought the vehicle. Not one time in the warranty period has this dealer done ANYTHING with this vehicle. Not one thing. Not worth the drive, aggravation and frustration. Three free oil changes? Good luck with that. I've had to have the oil changed at my own expense every single time. Service department should be named the "NO-service" Department. It is THE WORST. More

ABSOLUTE WORST CUSTOMER SERVICE I'VE EVER DELT WITH!!!!!!! The level of incompetence with the service department absolutely Blows My Mind!!!!! They kept my vehicle for several weeks and fixed NOTHING and charg The level of incompetence with the service department absolutely Blows My Mind!!!!! They kept my vehicle for several weeks and fixed NOTHING and charged me a couple hundred dollars! To to it off it was dirty, after along 3 different people including a supervisor before picking it up they couldn't even manage to wash it!?!?!?!?! PATHETIC!!!!! And when I questioned the charges the guy was very ride and a complete smart xxx!!!! Do yourself a favor and NEVER TAKE YOUR VEHICLE THERE OR GIVE THEM ANY OF YOUR BUSINESS!!!!!!!! More

Worst Experience Ever I booked an appointment for an oil change at 9:00 and was told at the time of booking that this would be the best time of day to be in and out quickly I booked an appointment for an oil change at 9:00 and was told at the time of booking that this would be the best time of day to be in and out quickly. I arrived before 9:00 and was told about the cleaning, oil change, and tire rotation special and agreed to make that purchase. I also was told about a recall on my airbag and was told to go to the waiting room while Laura checked to see how long it would take, promising to check in with me very soon. 45 minutes later, I asked for the information on finish time and was ignored. At 10:30, I again followed up with Laura to get an answer and was told that they were just starting the oil change and then would do the other services, promising that it would only be 30 minutes more, including the air bag change. 3 hours into my appointment time, she made another promise on wait time, stating that the vehicle had been partially finished and would only be a few minutes more. The manager then appeared to walk me out to the vehicle to show me what was taking so long, and really didn’t care that they were wasting my day. I was promised the vehicle would be complete in 20 minutes, however, 47 minutes later I was handed my keys without a word. During my wait, I watched the wait room fill and empty 3 times. 3 hours and 47 minutes for an oil change appointment, and I found that in the process of not actually washing or vacuuming my vehicle, that they had removed a part from my jeep and left it sitting in the center console, scratched my navigation, a cd, and my door in two places. My fluids weren’t filled and I still have a low tire, I have no paperwork showing that they inspected the vehicle, and I have absolutely no faith that they actually replaced the airbag. The service was horrid and the wait time is ridiculous considering that there are other dealerships that can, and have, completed the work in well under 45 minutes. I will NEVER return to this location for service or purchasing my 3rd jeep. More

Horrible!! Stay far away from Clear Lake Dodge! Worst car buying experience of my life! Service department is AWFUL. The only person that was nice was the lady that gave me the loaner car. They to Worst car buying experience of my life! Service department is AWFUL. The only person that was nice was the lady that gave me the loaner car. They totally tried to blow me off on repairs I was told would be done within a few days of purchase. It took 6 weeks and I am not even slightly satisfied with what was done. Avoid this place at all costs. More

29 WORKING Days it took them to do 5 hrs of work If I could rate this dealership in Negative stars I would (-110 stars) I asked them to fix a Service Bulletin and my car Amp wasn't working. 1st let m If I could rate this dealership in Negative stars I would (-110 stars) I asked them to fix a Service Bulletin and my car Amp wasn't working. 1st let me say their service rep I was assigned was rude and acted like it wasnt a big deal that she said she would get back with me 6 times and never did. Next I gave them a copy of the Service Bulletin when I turned in my car so I knew how long it would take never got a time frame from them when they would be done. Only the diagnosis which the service rep told me it would take 5 -7 days. Which I found out later was code for we wont touch your car until the 7th day after you drop it off "With a scheduled appointment". Every time I asked for a update which was only once a week I get attitude like why am I boring them asking all these questions. I came into the place 2 days before the storm hit asking if I was going to get my car, which I guess was a stupid questions how they made me feel. Why would I want a update on my car with a major storm coming in 2 days. Was told they were working on my radio it was a bad Amp, lol yeah I know later found out that was a lie. After they was closed for 10 days for the storm. Nicely again asked them just to communicate with me once a week with a update, didn't happen. I again had to contact them to just get a update on when I would get my car. Which I never got until the end when they told me it would be ready on Monday which turned into Wed. of course. Which they never touched my radio the whole time. When I came to get the car did anyone come to me and say "Sorry Mr" for having your car all this time. Nothing just get your car at the cashier and have a nice day. Any business knows that things happen that you cant control that affect your customers the right thing to do is try to make it up best you can or say you are sorry "IN PERSON" with a hand shake and ask for them to give you another try in the future. But I guess I am old fashion. This is the worst dealership service department I have ever gone too. I have lived in 3 countries and over 6 states the worst I wont even drive by this place again. Total they had my car 33 Calendar days and 29 working days with me taking off 10 days for the hurricane they where closed to do 5 hrs worth of work in the end. Unacceptable for anyone. I wish I could stand outside the place with a sign telling people not to come in. More