Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Great customer service I have had my vehicle in your service department on numerous occasions over the past several years, it was not until Michelle Paxton started taking ca I have had my vehicle in your service department on numerous occasions over the past several years, it was not until Michelle Paxton started taking care of your loaner cars that I have ever been treated like a valued customer. She has gone far out of her way to assist me from answering questions I might have to walking across the room to greet me when she sees me come in. News flash that is the way you keep loyal customers fellas, she is a keeper and a great asset to your organization. More

Michelle is awesome When I first purchased a car back in 2012 clear lake dodge was great. Never any issues, problems or disagreements for the first several years.. Within When I first purchased a car back in 2012 clear lake dodge was great. Never any issues, problems or disagreements for the first several years.. Within the last year I've been having issues with the service drive only. Everyone there is usually so nice and accountable.. But within last year I've had several issues take place.. Three times I brought my car in for oil, rotate tires and wash.. Three times my tires weren't rotated but dealership stated they did. Also had warranty issues, somewhat resolved. Also, no one in service ever returns a call or it takes 3-4 days before doing so.. Before, it wasn't like that. I was also charged for tire rotations that never happened as said up above. Credits of rotations were gone, never credited back. And your service advisor Sylvia needs more training and a better knowledge of her position. BUT I will say this for positive feedback... Michele in rent/loaner car division is fantastic! She's helped me out through bad times and made things so much better. She's probably the only reason I'm still around and haven't gone higher up the chain.. She is very friendly and great customer service.. You better hang on to her. She's the ONLY reason I gave your dealership 5 stars. If not for her, it would have been 1 star. More

Fast service Went in to get my oil changed and rotated my tires. The service tech was friendly and helpful. I had no issues with the service I recieved. Went in to get my oil changed and rotated my tires. The service tech was friendly and helpful. I had no issues with the service I recieved. More

Truck in great hands My visit to clear lake Dodge was a little Rocky at first but I was soon re greeted by a woman named Michelle Paxton. She was the most straight forward My visit to clear lake Dodge was a little Rocky at first but I was soon re greeted by a woman named Michelle Paxton. She was the most straight forward person I meet at the dealership. She stopped what she was currently doing to address my problems and didn't stop till it was resolved... I'll always be a loyal customer at clear lake Dodge as long as she's there... Thanks again Michelle for making my visit to your service center amazing!!! More

Great visit I went into get my routine service on my Dart and Daniel Doverspike took great care of me he origanilly showed me the dart when i was looking to buy a I went into get my routine service on my Dart and Daniel Doverspike took great care of me he origanilly showed me the dart when i was looking to buy and he took the time again to show me another car i am considering, he has great customer service and I will be back to see him. More

FABULOUS Daniel Doverspike did an awesome job, he made the oil change process super quick and easy unlike a few other places. I'll be going back! Daniel Doverspike did an awesome job, he made the oil change process super quick and easy unlike a few other places. I'll be going back! More

Daniel doverspike service extraordinaire Daniel doverspike sold me 2 vehicles and the process what Smooth and easy now he takes care of both of them threw the service department and makes it Daniel doverspike sold me 2 vehicles and the process what Smooth and easy now he takes care of both of them threw the service department and makes it even easier on me thanks daniel!! More

easy to book and get service and a loaner needed to get service done on vehicle, and while it was being serviced i was able to get a loaner to accommodate the needs that i have !!! Michelle w needed to get service done on vehicle, and while it was being serviced i was able to get a loaner to accommodate the needs that i have !!! Michelle was able to help get me in a loaner that was right for me and my kids, she is great !!! had great experience at this deaerlship More

Awesome service Michelle was absolutely amazing and assisted me with my loaner car, and got me a really nice one... Karena the service advisor made sure to keep me p Michelle was absolutely amazing and assisted me with my loaner car, and got me a really nice one... Karena the service advisor made sure to keep me posted of the status of my car and was very pleasant and professional as well..both of them More

Quality of the work performed 2016 Ram Longhorn, have had to take it back to the dealership several times for warranty work and every time I pick it up the work had been done but t 2016 Ram Longhorn, have had to take it back to the dealership several times for warranty work and every time I pick it up the work had been done but the quality of the work is poor, they send it back several times to get it correct, the old saying about being proud of your work is out the door at this dealership, I had a crack in the Ram Box and they took a month to get the part in and then they painted it before they installed it and when I went to pick it up the new box lid paint had trash in the paint, I could have done a better job on me work bench at my house, then they said we will buff it out. I used to paint vehicles and once you brake the crust of a paint job it will oxidize and discolor after a period of time. This is the first Chrysler product I have purchased and it looks like it will be the last. More