Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

AWFUL service experience 3 times in a row. AVOID at all cost AWFUL experience, not once but THREE times in a row. Business must be really good for them because the service rep was rude and condescending all thr AWFUL experience, not once but THREE times in a row. Business must be really good for them because the service rep was rude and condescending all three times. This is what happened; called the first time to schedule a service for a recall item. The service dept scheduled a day and time and when I went they told me that they do not have the parts and that the service person who scheduled the appointment should have known that. They disdainfully told me to call back in 3 months that I may then be lucky and may have the recall part for me. So I called 3 months later and managed to schedule another appointment. I asked if they have the parts, the lady disappeared for 5 minutes to allegedly check and came back to tell me that they have it. So I went again and when I got there they told me I can wait for the service to be completed. So I waited for about an hour before the service person came back to tell me that they basically forgot about me and that I need to call back at a later time to reschedule. So I did (I really shouldn't) just in case it was just pure bad luck. When I called, I asked the lady on the phone if they have the parts, she said they did. She said I can wait for it to be serviced and that it will only take 30 minutes. When I got there, this service lady kept me waiting 15 minutes before she talked to me and only to tell me that I need to leave the car overnight (which I was not prepared to leave as I had no alternate transportation). When I told her what has happened these past 3 times, she shrug her shoulders and told me that I need to call back and reschedule again (a fourth time). So I left NEVER to return to this dealership. I called Ron Carter Chrysler Dodge today and the service person was polite, scheduled me for the same day and took care of my car in minutes. AVOID CLEAR LAKE DODGE or go there at your own risk. By the way, I have bought 2 cars from them in the past and they still didn't care. James More

Happy Lady Anytime I visit your Service Department I see the lady that gives out rent cars and she is always so happy and smiling, going out of her way to greet Anytime I visit your Service Department I see the lady that gives out rent cars and she is always so happy and smiling, going out of her way to greet customers that she recognizes from previous visits and it is wonderful to see that there is still that human touch in today's busy business. Thank you Miss Michelle for making my day a little brighter. More

Great customer service I have had my vehicle in your service department on numerous occasions over the past several years, it was not until Michelle Paxton started taking ca I have had my vehicle in your service department on numerous occasions over the past several years, it was not until Michelle Paxton started taking care of your loaner cars that I have ever been treated like a valued customer. She has gone far out of her way to assist me from answering questions I might have to walking across the room to greet me when she sees me come in. News flash that is the way you keep loyal customers fellas, she is a keeper and a great asset to your organization. More

Michelle is awesome When I first purchased a car back in 2012 clear lake dodge was great. Never any issues, problems or disagreements for the first several years.. Within When I first purchased a car back in 2012 clear lake dodge was great. Never any issues, problems or disagreements for the first several years.. Within the last year I've been having issues with the service drive only. Everyone there is usually so nice and accountable.. But within last year I've had several issues take place.. Three times I brought my car in for oil, rotate tires and wash.. Three times my tires weren't rotated but dealership stated they did. Also had warranty issues, somewhat resolved. Also, no one in service ever returns a call or it takes 3-4 days before doing so.. Before, it wasn't like that. I was also charged for tire rotations that never happened as said up above. Credits of rotations were gone, never credited back. And your service advisor Sylvia needs more training and a better knowledge of her position. BUT I will say this for positive feedback... Michele in rent/loaner car division is fantastic! She's helped me out through bad times and made things so much better. She's probably the only reason I'm still around and haven't gone higher up the chain.. She is very friendly and great customer service.. You better hang on to her. She's the ONLY reason I gave your dealership 5 stars. If not for her, it would have been 1 star. More

Fast service Went in to get my oil changed and rotated my tires. The service tech was friendly and helpful. I had no issues with the service I recieved. Went in to get my oil changed and rotated my tires. The service tech was friendly and helpful. I had no issues with the service I recieved. More

Truck in great hands My visit to clear lake Dodge was a little Rocky at first but I was soon re greeted by a woman named Michelle Paxton. She was the most straight forward My visit to clear lake Dodge was a little Rocky at first but I was soon re greeted by a woman named Michelle Paxton. She was the most straight forward person I meet at the dealership. She stopped what she was currently doing to address my problems and didn't stop till it was resolved... I'll always be a loyal customer at clear lake Dodge as long as she's there... Thanks again Michelle for making my visit to your service center amazing!!! More

Great visit I went into get my routine service on my Dart and Daniel Doverspike took great care of me he origanilly showed me the dart when i was looking to buy a I went into get my routine service on my Dart and Daniel Doverspike took great care of me he origanilly showed me the dart when i was looking to buy and he took the time again to show me another car i am considering, he has great customer service and I will be back to see him. More

Daniel doverspike service extraordinaire Daniel doverspike sold me 2 vehicles and the process what Smooth and easy now he takes care of both of them threw the service department and makes it Daniel doverspike sold me 2 vehicles and the process what Smooth and easy now he takes care of both of them threw the service department and makes it even easier on me thanks daniel!! More

easy to book and get service and a loaner needed to get service done on vehicle, and while it was being serviced i was able to get a loaner to accommodate the needs that i have !!! Michelle w needed to get service done on vehicle, and while it was being serviced i was able to get a loaner to accommodate the needs that i have !!! Michelle was able to help get me in a loaner that was right for me and my kids, she is great !!! had great experience at this deaerlship More

FABULOUS Daniel Doverspike did an awesome job, he made the oil change process super quick and easy unlike a few other places. I'll be going back! Daniel Doverspike did an awesome job, he made the oil change process super quick and easy unlike a few other places. I'll be going back! More