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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Webster, TX

4.4
674 Reviews

674 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

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May 07, 2015

Been in the Shop for 23 DAYS NOW!!!!! Still no resolution. My Insurance keeps calling, I keep calling, and NOTHING! This is my work truck. I have to have it for work. They did give me a ni More

by Marty01
Recommend Dealer
No
Employees Worked With
Brandon
May 08, 2015 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

We’re sorry to hear that. We know how frustrating car issues can be and we’d like to do what we can to improve the situation. Please contact our Please contact our Customer Service Manager Sophia at 281-310-8305.

April 07, 2015

Customer service is TERRIBLE Stay away from this dealership! Worst customer service department. If I could leave zero stars I would. They don't care that you are leaving your onl More

by gtv56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Barbara Ibarra
Apr 13, 2015 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

We are very sorry to hear that your experience with our service department was frustrating. We’d like to do what we can to make things right. Please contact our Service Director, Jeff, at 281-652-153.

February 07, 2015

worst car buying experience ever This dealership is worthless. Terrible service department and customer service. Wouldn't recommend anyone buying or taking your car for service to the More

by dubs696
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service
Feb 09, 2015 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

We’re very sorry to hear that your experience with our service department was a negative one. We’d like to do what we can to make things right. Please contact us: Sophia Kirchner (Customer Service Manager), 281-310-8305.

February 03, 2015

Service Nightmare (Damaged my car) I took my vehicle in for an oil change and tire rotation. Before I left, I noticed my vehicle parked in an odd manner. Being cautious, I checked for More

by gregs221
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Barbara, Jeff
Feb 03, 2015 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Please know that your satisfaction with our dealership is our top priority. We want to do everything we can to resolve the situation to your satisfaction. Please contact our Customer Service Manager, Sophia Kirchner, at 281-310-8305.

February 01, 2015

Clear Lake Dodge Service Dept My experience from the moment I entered the door was welcoming. Mr. Ike communicated my options of service with no pressure to purchase. Very knowledg More

by Jctorres
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike
December 18, 2014

Love this dealership! I have been taking my Chrysler 200 to Clear Lake Dodge for the past three years for oil changes and general maintenance. My husband also takes his D More

by dphillips
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike
December 10, 2014

Excellent service for an oil change I've always changed my own oil, but with the first change needed on the new truck I thought I'd try the dealership. From first talking to Ike, servic More

by baumang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Eisenring
December 09, 2014

Great Customer Service I came in for a oil change and some concerns about the way my vechile was performing. I was assisted by Mr. Like he was very pleasant and patience wi More

by vandashell.houston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Eisenring
November 16, 2014

I LIKE IKE AND CLEAR LAKE DODGE I had to leave my Dodge for 4 days to get my check engine light problem resolved and IKE told me it could take 3 to 5 days to get it fixed because the More

by John Eisenring
Friendliness
Recommend Dealer
Yes
Employees Worked With
IKE EISENRING
October 15, 2014

lies!!!!! I went there on a Monday .they said no one will get to my car before Wednesday, possible Friday. They called me on Monday at 2:30 p.m. said my car ha More

by Crystal Tamayo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
tim day
Oct 15, 2014 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Crystal, we’re very sorry for the wait. We certainly want to get this resolved quickly. We will light a fire under the service department. In the meantime, please contact our Customer Relations Manager to discuss how we can improve your overall experience with our dealership: Arnold Moreno, (281) 481-1000. We want to do what we can to make this right.

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