Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center
Webster, TX
674 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center
Been in the Shop for 23 DAYS NOW!!!!! Still no resolution. My Insurance keeps calling, I keep calling, and NOTHING! This is my work truck. I have to have it for work. They did give me a ni Still no resolution. My Insurance keeps calling, I keep calling, and NOTHING! This is my work truck. I have to have it for work. They did give me a nice little Chrysler 200 to drive, but I can't haul my equipment in a freakin' 200! Here is the kicker, I drove it to a shop, now it wont even start. I need my Truck, or I need it to go somewhere that can actually fix it. More
Customer service is TERRIBLE Stay away from this dealership! Worst customer service department. If I could leave zero stars I would. They don't care that you are leaving your onl Stay away from this dealership! Worst customer service department. If I could leave zero stars I would. They don't care that you are leaving your only form of transportation there with them they could careless how long it takes to fix. Never call with updates on vehicle and when you call to check they give you an attitude for wanting to know a time frame when it will be done. I will never recommend this place to anyone More
worst car buying experience ever This dealership is worthless. Terrible service department and customer service. Wouldn't recommend anyone buying or taking your car for service to the This dealership is worthless. Terrible service department and customer service. Wouldn't recommend anyone buying or taking your car for service to them. Very disappointed More
Service Nightmare (Damaged my car) I took my vehicle in for an oil change and tire rotation. Before I left, I noticed my vehicle parked in an odd manner. Being cautious, I checked for I took my vehicle in for an oil change and tire rotation. Before I left, I noticed my vehicle parked in an odd manner. Being cautious, I checked for damage and discovered that my side mirror was broken. I informed my service advisor who said that she would have the service manager call me Monday since he had left for the weekend. On Wednesday I had not received a call so I called and left a message on the service manager's voicemail, no response. Called again the next week and asked the receptionist to have the service manager or general manager give me a call, no response. I then called Chrysler Corporate, who was able to speak with the service manager (Jeff) who said my damage was noticed when they washed my car and was preexisting. They called me a liar until I told them that it's pretty funny for them to say that because I have a camera in my car that recorded the service guy damaging it. Still fighting it...customer service sucks and they are dishonest. More
Clear Lake Dodge Service Dept My experience from the moment I entered the door was welcoming. Mr. Ike communicated my options of service with no pressure to purchase. Very knowledg My experience from the moment I entered the door was welcoming. Mr. Ike communicated my options of service with no pressure to purchase. Very knowledgable,informative and helpful especially with communicating the process and wait time. Thank you for your wonderful Custeromer service. J More
Love this dealership! I have been taking my Chrysler 200 to Clear Lake Dodge for the past three years for oil changes and general maintenance. My husband also takes his D I have been taking my Chrysler 200 to Clear Lake Dodge for the past three years for oil changes and general maintenance. My husband also takes his Dodge Ram ttruck there as well. Ike is great to deal with, he is always friendly and takes great care of our cars. I feel that Ike is very honest and does not charge us for service that is not necessary. We have also bought two of our Dodge trucks from them. I would recomend this dealership to a friend. Thanks Ike!!! They also wash my car when I bring it for an oil change! BONUS!!! More
Excellent service for an oil change I've always changed my own oil, but with the first change needed on the new truck I thought I'd try the dealership. From first talking to Ike, servic I've always changed my own oil, but with the first change needed on the new truck I thought I'd try the dealership. From first talking to Ike, service rep, it was a great experience. He was prompt, courteous, and suggested a way I could get the service I was looking for at a cheaper price. I had a cup of coffee in their lounge and it was done. Quite fast service and in all an excellent value. I've had work done at this dealership before, but now I'll be using them for all oil changes as well. My thanks to Ike. Gary Bauman More
Great Customer Service I came in for a oil change and some concerns about the way my vechile was performing. I was assisted by Mr. Like he was very pleasant and patience wi I came in for a oil change and some concerns about the way my vechile was performing. I was assisted by Mr. Like he was very pleasant and patience with me. Help me to understand what it was that was going on with me vehicle. He explained to me the things I needed to know. The service was just excellent. He a great service perssonel. My wait was not long at all. He offered me a great deal on the repairs on my vehicle. My hat goes off to Clearlake Dodge for having such a quality staff. More
I LIKE IKE AND CLEAR LAKE DODGE I had to leave my Dodge for 4 days to get my check engine light problem resolved and IKE told me it could take 3 to 5 days to get it fixed because the I had to leave my Dodge for 4 days to get my check engine light problem resolved and IKE told me it could take 3 to 5 days to get it fixed because the shop was very busy with others waiting ahead of me to get in. When I got it back it was fixed and the cost was a little less than IKE quoted me. I liked that. I liked that it was clean when I got it back. I didn't like having to be without it for 4 days but the fact that Ike was honest and upfront with me meant a lot. I trust Clear Lake Dodge and everyone there. Friendly and courteous. But more important they really try to help. 100% satisfied. More
lies!!!!! I went there on a Monday .they said no one will get to my car before Wednesday, possible Friday. They called me on Monday at 2:30 p.m. said my car ha I went there on a Monday .they said no one will get to my car before Wednesday, possible Friday. They called me on Monday at 2:30 p.m. said my car had 3 problems idler belt, alternator, and a brake light. He then said that the warranty company will only cover the alternator. I said that didn't sound right, so I called the warranty company they said it is a covered item all they have to do is call back! So I called him immediately and spoke with him and he said he would call them back. Then call me. Well here we are on Wednesday morning and no one from the dealership has called my warranty company back. I've called the dealership several times and left messages and still no return phone call. I went up there on Tuesday and off course Tim was out. The service manager was in a meeting! The other service personal Randy, said he would make sure and call me back!!!!!! No call back and i called both of them and left a voice mail. Something that could have been done already! It's taking too long. This is a simple issue! More