Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

LEFT ON SIDE OF HWY 45 I TOOK MY CHRYSLER IN FOR REPAIRS THAT WERE STILL COVERED BY WARRANTY. I WASN'T ABLE TO GET A RENTAL THE SAME DAY BECAUSE THEY NEEDED DIAGNOSTICS FIRS I TOOK MY CHRYSLER IN FOR REPAIRS THAT WERE STILL COVERED BY WARRANTY. I WASN'T ABLE TO GET A RENTAL THE SAME DAY BECAUSE THEY NEEDED DIAGNOSTICS FIRST. I WASNT GIVEN A RIDE HOME WHICH WAS IN GALVESTON I WAS UBERED 15 MILES ONLY WHICH IS NEAR THE GREYHOUND DOG TRACK AND LITTERLY LEFT AT A GAS STATION ON HWY.45. THE SERVICE MANAGER TOLD ME THEY WERE ONLY ALLOWED 15 UBER MILES. I COULDN'T BELIEVE THAT A DEALERSHIP WOULD TREAT THEIR CUSTOMERS LIKE THIS. AND BY THE WAY THE WORK DONE TO MY VEHICLE WAS WELL OVER $2500.00 THEY HAVE HAD MY VEHICLE FOR OVER 7 DAYS NOW. I AM VERY UNHAPPY WITH THE SERVICE I HAVE RECEIVED AND DO NOT RECOMMEND THIS DEALERSHIP. More

Several calls to service to purchase a spare key Sold me a non functional key. I was told to pay $358.00 because the key would not program correctly however that was my loss because the key And progr Sold me a non functional key. I was told to pay $358.00 because the key would not program correctly however that was my loss because the key And programming was on me so I had to take the key and purchase a wireless piece needed for an additional $688.00 and then the key they sold me and programmed that did not work would work. I’m dealing with director now . Unbelievable that personnel as described above work for this dealership. More

30 Days for Repairs Worst Service department in the state of Texas 2nd time this dealer has done this to me it will never happen again they took 30 Business days for repa Worst Service department in the state of Texas 2nd time this dealer has done this to me it will never happen again they took 30 Business days for repairs More

Ginny is awesome! Ginny is very knowledgeable and has great customer service skills! Kept in contact with me throughout the service of my vehicle and notified me promt Ginny is very knowledgeable and has great customer service skills! Kept in contact with me throughout the service of my vehicle and notified me promtly when my truck was ready! More

Service A big Kudos to Ginny Cordle!! Thanks so much for all your help!! It sure is s good feeling when someone is truly honest with you! A big Kudos to Ginny Cordle!! Thanks so much for all your help!! It sure is s good feeling when someone is truly honest with you! More

Kiddos to Ginny Ginny is awesome to work with! If you want an experienced, honest and trust worthy advisor Ginny is your women! I’ve had multiple vehicles serviced a Ginny is awesome to work with! If you want an experienced, honest and trust worthy advisor Ginny is your women! I’ve had multiple vehicles serviced and Ginny has always been my advisor. She responds quickly to any questions or concerns I may have regarding my vehicles. More

Knowledgeable and very pleasant. I came in with multiple questions about my vehicle and all was explained by Ginny! She was very knowledgeable about about my service questions! I woul I came in with multiple questions about my vehicle and all was explained by Ginny! She was very knowledgeable about about my service questions! I would highly recommend your dealership for any service. More

My service advise, Ginny, was awesome with every visit. I have my Dodge Durango and RAM 3500 service here rountinely. They’ve always taken good care of me and my vehicles no matter if it’s routine or other I have my Dodge Durango and RAM 3500 service here rountinely. They’ve always taken good care of me and my vehicles no matter if it’s routine or other issues. When you go in, be sure to ask for Ginny, she’s great. Or any of the others can assist you too. More

Always Treated Right I have purchased 3 Jeep Wranglers from them since 2007 and they have always treated me right, from sales to service since the beginning, despite manag I have purchased 3 Jeep Wranglers from them since 2007 and they have always treated me right, from sales to service since the beginning, despite management changes. I just bought a 2017 pre-owned Wrangler from another lot. Knowing I had a couple issues with it, I brought it directly to Clear Lake Dodge and again their service department went beyond to make everything right for me. From canceling their lunch to take care of me to getting me Ubered home and back again. Thank you, Josh and Khris! More

Josh and Chris (Service Dept) OUTSTANDING Josh (Service Advisor) and Chris (Repair Technician) have completely restored my faith in the Service Department at Clear Lake Dodge. I have NEVER had Josh (Service Advisor) and Chris (Repair Technician) have completely restored my faith in the Service Department at Clear Lake Dodge. I have NEVER had a Service Advisor in all of my years in owning vehicles that went so far above and beyond the scope of general Customer Service as Josh did in diagnosing the steering/suspension issue with my 2015 Dodge Challenger. Josh made all of my concerns his own and kept me informed each step of the way as to what was going on with my car. I thank Chris from the bottom of my heart for his steadfast and conscientious repair of my vehicle. He and Josh are truly a great team and Thank You seems woefully inadequate for the superb Customer Service I received this visit. Josh is truly an asset: he exudes confidence, integrity, a sense of service before self and extreme excellence in all facets of Customer Service. Josh and Chris are a great asset to Clear Lake Dodge and I sincerely hope their efforts are recognized and appreciated. Thanks again!! More