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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center
Webster, TX
744 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
744 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center
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March 05, 2021
Pleasant experience, communicated well. Car was clean when I got it back, (last place I went to left smudged hand prints all over my door). Service time wasn't too bad, especially since they did a coupl when I got it back, (last place I went to left smudged hand prints all over my door). Service time wasn't too bad, especially since they did a couple repairs and washed it. More
by Jeswheeler46
Employees Worked With
Keith
March 04, 2021
Horrid. Stay away. They do not have a clue what customer service is. Especially the "service" department. Run away as fast as you can if you are not already trapped. service is. Especially the "service" department. Run away as fast as you can if you are not already trapped. More
by raybourneknight
Employees Worked With
Many
March 03, 2021
Sales is great, Stay away from the service department. Why do I have a 25 word minimum. How about this, this dealership sucks at customer service. Why do I have a 25 word minimum. How about this, this dealership sucks at customer service. More
by raybourneknight
Employees Worked With
D and K
February 06, 2021
Nice quick service...the car came back clean, tires rotated, and oil changed...the only issue is that the wheel lock was left on the console instead of back in the storage where it came from...other th rotated, and oil changed...the only issue is that the wheel lock was left on the console instead of back in the storage where it came from...other than that great job More
by Mike222smith
Employees Worked With
Forgot the service reps name
February 02, 2021
Service department is a big JOKE. They have had my truck for TWO weeks and it has still not been even seen by a technician. I was told when I dropped it off would be a couple days and would call me with res for TWO weeks and it has still not been even seen by a technician. I was told when I dropped it off would be a couple days and would call me with results. 4 days later i had to call and got the " waiting on the tech" line but was told I would hear back on Monday. NO CALLS. I had to call and of course my service rep was off that day but was assured he would call first thing in the morning, NO CALL I called him got the "waiting on Tech" line again but was assured once again that it would in before weekend. NO CALL. I called today Tuesday no answer on "direct" line to service rep. Called central number they did not get an answer to their call. Was assured again someone would call back NO CALL. I called service rep at end of day, got he "waiting on a Tech" answer again. So it has been TWO weeks and my truck has not even been seen yet. This has to be the WORST service department ever. Told "service" rep that I would be by in the morning to pick up my truck and take it somewhere else. More
by dyessmartin
Employees Worked With
Rafael Rivera
January 29, 2021
Great customer service for every visit I’ve had. Very informative and honest staff members. The video which shows inspection is very clear and is followed up with a phone call. I greatly appreciate it. informative and honest staff members. The video which shows inspection is very clear and is followed up with a phone call. I greatly appreciate it. More
by Dreyna_888
Employees Worked With
Brandon
January 01, 2021
Dealership took care of vehicle and kept me well informed through the process. They were able to complete before a holiday weekend and kept me from being a vehicle short for the long weekend. through the process. They were able to complete before a holiday weekend and kept me from being a vehicle short for the long weekend. More
by J_tyson539
Employees Worked With
Ryan
October 20, 2020
Horrible service department, provide you with a quote over the phone listing repairs and warranty coverage and providing completion date... All of which were not even close to the actual. Delays for 4 over the phone listing repairs and warranty coverage and providing completion date... All of which were not even close to the actual. Delays for 4 days on simple repairs and cost went from $825 to over $1300 More
by kahunab58
Employees Worked With
Ike
