Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

LONG BUT INFORMATIVE: Our "special needs" LONG BUT INFORMATIVE: Our "special needs" vehicle was taken in twice in less than six months for transmission problems. BOTH TIMES, after seveal LONG BUT INFORMATIVE: Our "special needs" vehicle was taken in twice in less than six months for transmission problems. BOTH TIMES, after seveal days of waiting, when we called to inquire about the status, Danny's "coined" response would be, "we are still looking at it'. When I asked what this meant, he would then go into automotive jargon that I did not understand. When I asked him to explain in common language, he couldn't. He would then go back to, "we are still looking at it." FRUSTRATING, BECAUSE THIS IS A SPECIAL NEEDS VAN, AND IS NEEDED ON A REGULAR BASIS. I ended up speakig with Mr. Robert Jackson, Service Mgr., who was professional, but took up for his UNPROFESSIONAL EMPLOYEE, DANNY. While I respect Mr. Jackson for taking up for his subordinate, I believe if he dealt with such an unprofessional employee as Danny, he would not have been so supportive. I then spoke with Mr. Lincoln Stahl, General Sales Mgr., who was professional and attentive. In fact, SURPRISE, SURPRISE, AFTER FIVE DAYS OF WAITING OUR VAN WAS SUDDENLY IN THE BAY AND BEING WORKED ON!!!! In short, Danny of th Clear Lake Dodge Service Dept. is about the MOST UNPROFESSIONAL person at this business. He may know his business about vehicles, but his customer service skills are very lacking! INTENSE TRAINING FOR DANNY!! More

Our experience at this dealership makes me want to not trust anyone. Dec. 9, 2011 we found what we thought was a perfect 2011 Chrysler 200 convertible. Loved the car. It had a door nick on passenger do trust anyone. Dec. 9, 2011 we found what we thought was a perfect 2011 Chrysler 200 convertible. Loved the car. It had a door nick on passenger door that we did not see until next day. The Lincoln and salesman said it would be fixed. We did not get the fix scheduled until Feb. 6 because of weather. (the dealership repairs minor things in back parking lot outside) Wife parked the car in front of the main showroom on Monday evening and exchanged her keys with Robert Jackson, Service Manager, and drove the loaner home. At 1:15 pm on Tuesday Mr. Jackson calls my wife to inform her the car was stolen from the dealership. Jackson had not secured her keys and had left them on top of his desk and had not moved the car to the service area. Someone (inside job?) entered Jackson's office, took the keys, and drove the car off the lot at 9:06 am. With 50 employees walking around! The car was recognized to be missing at 9:15 am. The police and my wife were not called for 4 hours. The car was recovered three weeks later. The dealership management looked at us and basically said here's your car. They made no offer to pay for lost personal items. We did not want to drive this car because we had no idea what it had been through in the three weeks. The General Manager, Mike Marinez, basically treated us like any other trade deal. We came out $2,000 upside down on the deal to order a 2012 replacement. Dealership installed EVTS on this car. They got the money for this by only offering us NADA clean sale price for damaged vehicle. Did not cover the payoff. This dealership is in business to sell cars. The new car was not detailed when delivered, finance manager had poor customer skills, management barely spoke to us when we came to settle the deal. Most totally unprofessional place to deal. Never again. More

The purpose of my visit was to have the oil changed on my Jeep. The service advisor was very courtious and friendly, He promptly pulled out my vehicles history, advised me that there was a recall and he said Jeep. The service advisor was very courtious and friendly, He promptly pulled out my vehicles history, advised me that there was a recall and he said he would take care of everything immediately. He also offered to have my tires rotated and to have the Jeep washed. All was donre in under an hour and I was on my way. Thanks for the prompt service. More

I did not purchase my 2006 Dodge Magnum at this dealership, however, it is closer to where I live, and they have provided great service in the past. I had taken my car in for some extensive TLC as dealership, however, it is closer to where I live, and they have provided great service in the past. I had taken my car in for some extensive TLC as it was getting close to the 100k mark, and I would like for it to take me for at least another 100k. There was some body work, full engine and transmission service, new brakes and some fixings on the interior. While it did take a couple of weeks to get all of the work done over the holidays, they did an awesome job and were super friendly and helpful at all times - even when I was getting a little impatient. When I received my car back, there was a minor fix that hadn't quite been completed, and a strange rumble was evident. We arranged to take it back and they fixed the minor thing quickly and efficiently, but were unable to find the cause of the rumble, advising me to bring it back if/when it rumbled again. The rumble just got worse until I went in and insisted the service guy, Max, come for a joy ride with me to experience the rumble. He and his tech both agreed there was something wrong, but it may not be related to the work they did. I got upset at this as surely, "It must have been related to the work they did!!". We agreed that I should take the car back in to be checked out the next day. So, at the third time to take my Magnum to the dealer, I was starting to get upset, having spent a LOT of money to make her sweet. It is here that I have to step up and bring full recognition to an outstanding level of customer service at Clear Lake Dodge. Not only was I provided with a courtesy car - again - which I was not expecting, they discovered that the rumble issue was NOT related to the work they did, but they fixed it anyway, AND washed my car - again! These guys understand how to provide a service that will make you want to come back. Even during busy times, I was made to feel like a valued customer, and treated with utmost respect, even when I wasn't so happy. I'm a customer for life. Love those guys. More

I visited the Clear Lake Dodge Service Department because I was experiencing some electrical problems with my vehicle. Max Ridings greeted me as soon as I entered the building, and immediately began working I was experiencing some electrical problems with my vehicle. Max Ridings greeted me as soon as I entered the building, and immediately began working with me to solve my problem. Not only did Max offer recommendations on possible solutions, he also saved me hundreds of dollars in the process. Max then went above and beyond, and talked with me about several other un-related concerns. He is highly professional, and extremely courteous. I would absolutely recommend this dealership to other Dodge owners in the future, and I will definitely continue to bring business to this dealership as long as Mx Ridings works there. Thanks for the help Max, J.R. More

I WOULD NEVER RECOMMEND ANYONE PURCHASE NOR REPAIR ANY VEHICLES AT CLEARLAKE DODGE! My experience was a total RIP-OFF,I went here in the mind frame that i would sure to be satisfied and that my truck woul VEHICLES AT CLEARLAKE DODGE! My experience was a total RIP-OFF,I went here in the mind frame that i would sure to be satisfied and that my truck would be repaired the first time,Well i was told it was ready & REPAIRED PD $963 under the assumption my problem was resolved! Days later i phoned dealer advised problem still exists and was told computer wasn't updated but they would fix the problem again,afterwards picked my truck up again and was charged $550 this time was told it was fixed once again left there truck still not repaired. Went back to Clear lake Dodge they then told me my clutch is going out and they want me to now pay $2300. Then i phoned in spoke with someone who stated they were the manager explained to him, he says very rudely "We fixed the check engine light we did our part" THAT CALL ENDED.. I use my truck for business on today (monday) my check engine light is now back on! These guys really arent to be trusted,I am very very upset! If they new what they were doing they could have found the problem the first time and i could have repaired it then. Please NEVER use their service dept & just to be safe DO NOT PURCHASE!! To say the least i SIMPLY wanted my truck repaired here because i knew they would do an Excellent job! WRONG WRONG WRONG!!!!!!! More

Gerrin communicated at appropriate intervals and pulled the truck back when the first replacement pump started leaking. Some mechanics might have let me drive off with a faulty part. Max took good care the truck back when the first replacement pump started leaking. Some mechanics might have let me drive off with a faulty part. Max took good care of me. When he noticed it had taken awhile to bring the truck around, he offered a free car wash, which I accepted. Dealer prices on repair parts, and labor rates, are always too high in my opinion. Thats why I do most of my vehicle work myself. More

Max was awesome and has a great attitude. I am from California and this is my 3rd Dodge Ram 4x4 and I always use Dodge for Service in California. Max made me feel at home and took care of me as if he California and this is my 3rd Dodge Ram 4x4 and I always use Dodge for Service in California. Max made me feel at home and took care of me as if he had been my Service Advisor for years. I am new to Texas and I will use Clear Lake Dodge for all my Service needs. Thank you Max,,,Preciate it Brother...God Bless More

I went in to get my first oil change on our truck and was greated by Max he was very helpful and told me of services that I needed and went over a plan for services for the future. He was extremly helpful. I greated by Max he was very helpful and told me of services that I needed and went over a plan for services for the future. He was extremly helpful. I was very pleased with the service I received and will return. Thank you Max. More

Initially, I was not met by anyone at the service drive Initially, I was not met by anyone at the service drive and there where no other cars on the drive. I had to go in inside, where I eventually delt Initially, I was not met by anyone at the service drive and there where no other cars on the drive. I had to go in inside, where I eventually delt with Max Ridings the service advisor (no one else looked up). I initially went for an oil and filter change and explained that I had a passenger side upper and lower ball joint that needed greased also. Three trips before, not with these same individuals, it was hard for them to comprehend that I had 2 grease zerts, figuring that all newer vehicles didn't need to be greased. After explaining all of this to Max he seemed to understand and then mentioned a tuneup. Knowing I had 94,000 miles, and it was convenient, I agreed to a tuneup but was rather shocked at the quoted cost (been a long time since I had a tune up I guess). Then cleaning the throttle body was mentioned which was another charge. Then it was brought to my attention by Javier, the service tech, that my battery was weak (which I already suspected). OK, replace the battery (I really had a heart attack by that charge). After all said and done, I'm a $1000.00 lighter in my pocketbook. After returning home and inspecting under the hood I could not see any clear evidence of all the work that was suppose to have been done. I went back the second day, and with my explanation of my doubt, Max and Robert agreed to pull any plug (out of 16) to see if all had been replaced. I watched as Javier (the tech) pull the plug I asked him to check and sure enough it had been replaced. I requested this because of not seeing any footprints under the hood of maybe the work not being done and from my past experience with the "OLD Clear Lake Dodge". All three gentlemen were very understanding and nice about making me feel comfortable with the work being done right. I know every trip to the shop can become a different experience, either pleasant or a nightmare, but I was pleased with this trip. Other than some of the charges being somewhat steep (which I rated a 3), it was a good experience. I have noticed at times that you seem to be invisible when arriving at the service drive, and when you go in no one looks up to acknowledge you are there. But after all the discussions with Max, Robert, and Javier attempting to understand my plight, I will give them a 5. I doappreciate the effort and honesty each one exhibited. I will return provided my pocket book can sustain it. I will have to take my defibulator with me in case I look at any window stickers. More