Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Of all of the dealerships that I have been to with my jeep, this has been the worst customer service I have ever received. Time after time they tell me a different scenario of why it’s taking so long to jeep, this has been the worst customer service I have ever received. Time after time they tell me a different scenario of why it’s taking so long to fix my jeep compass and they lie. First, my technician was at school, then his father passed away and then everybody at the dealership had Covid and the list goes on and on, They have had my car now for two weeks and suddenly my warranty will not cover the repair. You can’t get a rental car even though your warranty states that you are entitled to one. I would never recommend this dealership nor buying a jeep at this point. More

It is a great place to really get a good deal on a good vehicle, they have a large inventory of cars which helped me find the truck that I liked and I liked this because the customer service is excellent, vehicle, they have a large inventory of cars which helped me find the truck that I liked and I liked this because the customer service is excellent, really very happy with their customer service and with my new SUV. More

Reception was good. They attended to my other car service with no time. All services were done according to my expectations They attended to my other car service with no time. All services were done according to my expectations More

They can't seem to have enough intelligence to remove a dead person's name from their records. Even this email is addressed to the deceased. Actual service is OK. dead person's name from their records. Even this email is addressed to the deceased. Actual service is OK. More

Dealership repair shop took care of all my issues. Very satisfied with the outcome. Had very good communication(updates) with the advisor, Vince. Very satisfied with the outcome. Had very good communication(updates) with the advisor, Vince. More

Ms Cristal was quick to assist, follow through with progress and completed a follow up call. Most excellent customer service. - thank you progress and completed a follow up call. Most excellent customer service. - thank you More

Mrs. Boyd gave me excellent service just as she always did in the past. She listens to my concerns and gets things done! It is great to have such an experienced and customer based person to deal with. did in the past. She listens to my concerns and gets things done! It is great to have such an experienced and customer based person to deal with. More

Fast and detailed! Got with me first to complete vehicle service. Awesome experience and service! Got with me first to complete vehicle service. Awesome experience and service! More

Big Star will always get my busines! Whether I am buying a car or having it serviced these guys are elite, management is unlike any in this industry! Many dealers you go in you just know Whether I am buying a car or having it serviced these guys are elite, management is unlike any in this industry! Many dealers you go in you just know all they want is your money, Big Star wants satisfied repeat customers! And they have one here! More

Work was done quickly, took several days before diagnosis, I had to call for updates. diagnosis, I had to call for updates. More