Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

The service manager Jeff Kuithe along with his service team have no regards for the customer and the care of their vehicle. Timothy Day from the service team called my wi Jeff Kuithe along with his service team have no regards for the customer and the care of their vehicle. Timothy Day from the service team called my wife and left a voicemail on Friday to let her know that the tire had been ordered and would be in by 2pm on Saturday July 18, 2015, on Saturday we called about 3 times finally someone from another department answered and told my wife that the service department closed at 2pm. On Monday July 20, 2015 my wife called and was told that they would call her back in one hour and never did so I called and they could not fine my paperwork or my car so I went up there and when I arrived Tim was rude and very unsympathetic to my situation he then told me that he would have to look to see if the tire had arrived yet. When I made the comment about the voicemail that he had left about Saturday he stated that "I did not say that we do not get delivered on Saturday" and he also proceed to tell me that someone had hit my car and when I asked him when it had happened he stated that "he did not know when it hade happened" but It clearly stated time and dated and failed to call and let us know. I got fed up and asked to talk to the manager Jeff he would not listen to the voicemail and he stated, "I trust what my guys your wife is mistaken on what she heard" and again he still would not listen to the voicemail. More

Terrible,rude, giving wrong info on Warranty Took my 2011 Ram certified I had just bought from a Dealer out of town the AC was not working and 1 recall,a small Hispanic lady tried to tell me it t Took my 2011 Ram certified I had just bought from a Dealer out of town the AC was not working and 1 recall,a small Hispanic lady tried to tell me it took 30 days for the Warranty to start and I insisted it was wright away,and she had no appointments available for 3 weeks on the AC and for the recall it would be a week,I called and left a message for the service manager 2times and never had a return call. Bad place More

horriable service experience Brought my jeep in to b worked on I was told it would be a week. They never answered the phone, and if they did they just transferred me around and hu Brought my jeep in to b worked on I was told it would be a week. They never answered the phone, and if they did they just transferred me around and hung up on me. When I showed up in person Tim day told my husband he didn't bring my jeep in to service, they had no record of it. My jeep was NOT worked on. The sameday it was Brought in they parked it and said nothing was wrong with it. They kept it an additional 5, without notifying me that they were done with it, even though they didn't fix it. Tim day NEVER apologized. When I asked to talk with a manager their was none. They don't deserve any star's. More

Service dept This place is horrible they lie so much, takes forever to have car fixed, and I would not a buy a car from them or recommend anyone to deal with this This place is horrible they lie so much, takes forever to have car fixed, and I would not a buy a car from them or recommend anyone to deal with this crazy people, this is the worst service dept I have dealt with with my entire life, I am 54. Horrible horrible experience and still waiting for car 2 wks already and last month it was there like 3 wks. More

Been in the Shop for 23 DAYS NOW!!!!! Still no resolution. My Insurance keeps calling, I keep calling, and NOTHING! This is my work truck. I have to have it for work. They did give me a ni Still no resolution. My Insurance keeps calling, I keep calling, and NOTHING! This is my work truck. I have to have it for work. They did give me a nice little Chrysler 200 to drive, but I can't haul my equipment in a freakin' 200! Here is the kicker, I drove it to a shop, now it wont even start. I need my Truck, or I need it to go somewhere that can actually fix it. More

Customer service is TERRIBLE Stay away from this dealership! Worst customer service department. If I could leave zero stars I would. They don't care that you are leaving your onl Stay away from this dealership! Worst customer service department. If I could leave zero stars I would. They don't care that you are leaving your only form of transportation there with them they could careless how long it takes to fix. Never call with updates on vehicle and when you call to check they give you an attitude for wanting to know a time frame when it will be done. I will never recommend this place to anyone More

worst car buying experience ever This dealership is worthless. Terrible service department and customer service. Wouldn't recommend anyone buying or taking your car for service to the This dealership is worthless. Terrible service department and customer service. Wouldn't recommend anyone buying or taking your car for service to them. Very disappointed More

Service Nightmare (Damaged my car) I took my vehicle in for an oil change and tire rotation. Before I left, I noticed my vehicle parked in an odd manner. Being cautious, I checked for I took my vehicle in for an oil change and tire rotation. Before I left, I noticed my vehicle parked in an odd manner. Being cautious, I checked for damage and discovered that my side mirror was broken. I informed my service advisor who said that she would have the service manager call me Monday since he had left for the weekend. On Wednesday I had not received a call so I called and left a message on the service manager's voicemail, no response. Called again the next week and asked the receptionist to have the service manager or general manager give me a call, no response. I then called Chrysler Corporate, who was able to speak with the service manager (Jeff) who said my damage was noticed when they washed my car and was preexisting. They called me a liar until I told them that it's pretty funny for them to say that because I have a camera in my car that recorded the service guy damaging it. Still fighting it...customer service sucks and they are dishonest. More