Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Horrible service; even worse customer service Took car in for routine maintenance (oil, rotate tires, wipers). Dropped off Friday morning & Made it clear I needed vehicle done by Monday at 9AM- w Took car in for routine maintenance (oil, rotate tires, wipers). Dropped off Friday morning & Made it clear I needed vehicle done by Monday at 9AM- was told no problem at all. Never heard from anyone regarding status so I called first thing Monday and no one could locate my adviser nor could anyone tell me if the car was ready. Spoke to someone who said if it wasn't ready they would have a rental car waiting. Got to dealership and vehicle was not ready and no rental waiting. Took over 3 hours to get rental. Picked vehicle up and was told a part had to be ordered and i would be contacted when it was in. This was over a month ago and I have tried repeatedly to contact my adviser with no return calls/emails. I have since tried to contact the service manager and am told he is in a meeting every time I call and that my message will be delivered. Still no call back from Jeff- the service director. More

Grrrrr!!! I bought a new Cherokee last March and almost immediately began having issues with the radio/Bluetooth, which took three months to get replacement. En I bought a new Cherokee last March and almost immediately began having issues with the radio/Bluetooth, which took three months to get replacement. Engine light came on the first week of January and took it back to this service center, where it took five weeks to correct. It was returned February 12, but the engine light came on again Sunday and there was excessive white smoke coming from the tailpipe this morning (Monday, February 15}. Drove it back to see about service and they have taken it in. Stay tuned for developments, but I am far from satisfied with this department, More

Bogus warranty I have a lonestar Ram truck with 14k milage the check engine light is on truck will only cruise 30 MPH , dealer just reset light truck worked about 1 I have a lonestar Ram truck with 14k milage the check engine light is on truck will only cruise 30 MPH , dealer just reset light truck worked about 10 min. The light came back on now they need to keep my tuck $35000 , and no loaner car no rental car , I have been in the long for 4 hours waiting for there shuttle to give me a ride home where I will have no vehicle. If the truck breaks again I will get a lawyer. Truck might be a Lemon , I am sure the service Dept. Sucks , where is my warranty? More

Service Department with major problems I had a great experience purchasing my vehicle from Clear Lake Jeep & Dodge. I have learned that there service department is very hard to deal with an I had a great experience purchasing my vehicle from Clear Lake Jeep & Dodge. I have learned that there service department is very hard to deal with and unreliable. I have dropped off my Jeep on one occasion with the understanding I would need it back in three days (note: they couldn't provide me with a rental until after determining the problem with the vehicle). When I came to pick it up the vehicle had never been looked at for the reason it was initially in, nor was the window crack fixed although we had made a claim. I have a package deal to have my oil changed with this dealership, but due to its poor service I find it better to just go somewhere else. I do not plan on buying another vehicle here. Hope to see changes at this location in the future. More

Great Service I live very far from this dealership however every time I need to bring my husbands truck for service the team there is always professional and willin I live very far from this dealership however every time I need to bring my husbands truck for service the team there is always professional and willing to go above and beyond to assist in my needs .... Thanks More

Awful service all around If I could give negative stars I would.I took my 2014 Jeep in for a check engine light, change my headlight and to find out what was rattling in my d If I could give negative stars I would.I took my 2014 Jeep in for a check engine light, change my headlight and to find out what was rattling in my dash board. 4 weeks and 3 rental cars later More

Service, liars I took my Jeep in for warranty work and break pads. After being informed that they were working on my Jeep, and after 3 days, I went to the dealershi I took my Jeep in for warranty work and break pads. After being informed that they were working on my Jeep, and after 3 days, I went to the dealership and found my Jeep in the service lot, untouched. They hadn't even started working on the thing. Ike, assured me that they were working on my Jeep and that it would be done by 5pm. Two days in a row, working on three days. The service department will try to sell you work, hawking it like a carnival barker, but they can't even do the job that you really need, and, they will lie to your face. Add my disdain to the list of unsatisfied customers. More

I'm Satisfied I purchased my 2014 Chrysler 300 S back in March of 2014, and then purchased my husband's 2014 Dodge Ram May 2014. We have maintained relationship wit I purchased my 2014 Chrysler 300 S back in March of 2014, and then purchased my husband's 2014 Dodge Ram May 2014. We have maintained relationship with the dealership because I refuse to allow anyone else to perform oil changes and maintenance on my Chrysler, and my husband shares the same sentiment concerning his truck. They are very friendly for the most part. Only time I had an issue is when one of the guys in Sevice harrassed me about an oil change on a Satuday, even though I told him over and over I had spoken with the manager that Wednesday and the manager told me it was OK to come Saturday even though I didn't have an appointment. After much debate another employee finally let me get service, but I wish it hadn't taken that much convincing that I was told to come in although they were booked. They do a shotty job washing the car with my oil change every single time, unfortunately. Nonetheless, we plan to purchase there again. More