Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Truck in great hands My visit to clear lake Dodge was a little Rocky at first but I was soon re greeted by a woman named Michelle Paxton. She was the most straight forward My visit to clear lake Dodge was a little Rocky at first but I was soon re greeted by a woman named Michelle Paxton. She was the most straight forward person I meet at the dealership. She stopped what she was currently doing to address my problems and didn't stop till it was resolved... I'll always be a loyal customer at clear lake Dodge as long as she's there... Thanks again Michelle for making my visit to your service center amazing!!! More

FABULOUS Daniel Doverspike did an awesome job, he made the oil change process super quick and easy unlike a few other places. I'll be going back! Daniel Doverspike did an awesome job, he made the oil change process super quick and easy unlike a few other places. I'll be going back! More

Daniel doverspike service extraordinaire Daniel doverspike sold me 2 vehicles and the process what Smooth and easy now he takes care of both of them threw the service department and makes it Daniel doverspike sold me 2 vehicles and the process what Smooth and easy now he takes care of both of them threw the service department and makes it even easier on me thanks daniel!! More

easy to book and get service and a loaner needed to get service done on vehicle, and while it was being serviced i was able to get a loaner to accommodate the needs that i have !!! Michelle w needed to get service done on vehicle, and while it was being serviced i was able to get a loaner to accommodate the needs that i have !!! Michelle was able to help get me in a loaner that was right for me and my kids, she is great !!! had great experience at this deaerlship More

Awesome service Michelle was absolutely amazing and assisted me with my loaner car, and got me a really nice one... Karena the service advisor made sure to keep me p Michelle was absolutely amazing and assisted me with my loaner car, and got me a really nice one... Karena the service advisor made sure to keep me posted of the status of my car and was very pleasant and professional as well..both of them More

Quality of the work performed 2016 Ram Longhorn, have had to take it back to the dealership several times for warranty work and every time I pick it up the work had been done but t 2016 Ram Longhorn, have had to take it back to the dealership several times for warranty work and every time I pick it up the work had been done but the quality of the work is poor, they send it back several times to get it correct, the old saying about being proud of your work is out the door at this dealership, I had a crack in the Ram Box and they took a month to get the part in and then they painted it before they installed it and when I went to pick it up the new box lid paint had trash in the paint, I could have done a better job on me work bench at my house, then they said we will buff it out. I used to paint vehicles and once you brake the crust of a paint job it will oxidize and discolor after a period of time. This is the first Chrysler product I have purchased and it looks like it will be the last. More

Another unhelpful service dept Now when you take your car to these dealerships for service they say at least 1 to 2 days before they can get to it. They can't tell you how much long Now when you take your car to these dealerships for service they say at least 1 to 2 days before they can get to it. They can't tell you how much longer they will keep it until they diagnose the problem. I just dropped off my 2015 jeep yesterday. I was told to call for a rental this morning because none were avaliable yesterday. They have NONE available again today. A 2015 under warranty and they cannot accommodate me??? I can't even get a call back from the "rental advisor" .. I have to get this info from the service advisor. I was looking to buy my son a car from this dealership but after 2 crappy dealerships I think it's time to buy a different make all togethers!! More

Worst dealership i ever dealt with It took me three times to take my car to them to fix a simple recall problem. Fist time they kept the car for almost ten days and claimed it was fixed It took me three times to take my car to them to fix a simple recall problem. Fist time they kept the car for almost ten days and claimed it was fixed when it was not. Second time they only did a reset and again claimed it was fixed .Third time they kept the car again for almost ten days and claimed it was fixed but it remains to be seen if in fact it was this time . More

This dealer should be shut down We scheduled an appointment with Dorena our service advisor at this dealership on Tuesday, June 21, 2016. We were having problems with our 2012 Jeep G We scheduled an appointment with Dorena our service advisor at this dealership on Tuesday, June 21, 2016. We were having problems with our 2012 Jeep Grand Cherokee's alternator charging the battery when the car was running. I had the car towed in on Monday, June 20 because I did not want to discharge the new battery we had just installed on the way to the dealer. I started the car with the push button and drove it up to the tow truck while he loaded it up. When the car arrived Dorena called me and asked the issues I was having with the car so she could give the technician more information. She mentioned the tow truck driver had said it was having problems starting, I assured her the car was starting, and the problem we were having was the alternator would not charge the battery once it was on. By Thursday, June 23 I had not received a call, when I tried to call into the dealership I was transferred several times and eventually hung up on. I finally got ahold of Dorina after a couple failed attempts, she explained that the car would be looked athrough later on that evening. Later on I recieved a call saying the car would not be looked at until Friday, June 24. Friday the same thing, another call, the car would not be looked at until Monday, June 27. Tuesday, June 28, Dorena calls and says it is probably the WIN module (the push button start and key turn starter), I asked her what the WIN module had to do with the alternator charging the car.. She replied it was all connected in the wiring so I took her word for it and gave her the go ahead to order the part which was going to come in the next day: Wednesday, June 29. The cost for the car was going to be "something like $150 for labor and $475 for the part" -per dorena On Wednesday, I called about 20 times and was transferred over and over then it would bring me to some random persons voicemail or the robot at the beginning of the call and I would get hung up on. I sent an email to Jeff Kuithe stating To whom it may concern, "I have been trying to get ahold of anyone in the service department for several hours. At this point I am about to come by and pick up my car and take it somewhere else. I have been put on hold then eventually hung up on several times and I am starting to get frustrated. Please have someone call me back by your closing hours or I will be forced to take further action." He replied: "I apologize…we had new wi fi installed and they killed our phones and internet for hours…I am having someone call" A few hours later, I recieved a call from Dorena saying the part was in but car would be looked at tomorrow, Thursday, June 30. I called and got ahold of Jeff Kuithe on the first try on Thursday, he said I had 8 cars in front of me and it probably won't be ready until the weekend. I explained to him that I really needed the car over the weekend and we had plans for the 4th of July. He said he would have a talk with the technician and try and have it ready for us. Friday the 1st of July, I never recieved a call or email. I had basically given up on having my car for the weekend at this point. Tuesday, 5th of July I called pretty mad about not having my car for the long weekend. I was again transferred and hung up on 10 times. By the 11th person who picked up the phone I was so mad I said "If I get transferred one more time, I am going to come and pick up my car with my spare key and you will probably not even realize it's gone" Finally, I got an answer. The reason I was being transferred over and over was because my advisor, Dorena, was out of town... the lady on the phone said that Dorena made a note in the system saying that she had left me a voicemail and my car had been ready sense Thursday, June 30. I do not know how this is possible because I had spoken to Jeff at 5pm that same night and they close the service department at 6pm. I never recieved a call or voicemail from Dorena and I had my phone with me all day. My husband, finds a ride to pick up the car at 6pm on Tuesday night. He was told the total would be $150 for the part and $475 for the labor +tax... the opposite of what Dorena had told me before. He went to look at the car before paying the outrageous amount of $650 and the push button start in the car was missing.. All of the people in the service department were gone so he had to leave the car there. Wednesday, July 6, morning I send an email to Jeff stating: "My husband went to pick up the car yesterday and the push button feature is missing. No one could explain to us why the cover push button piece was not in place. Please give me a call so we can resolve this, we really need the car back." To which he replies: "Im xxxxx on it now. Confusing because we received it towed in will not button?? Im seeing wheat I can do." -I copied and pasted this email.. these are his real words. I replied: "It definitely had a button when it was towed in. I helped the driver load the jeep and I started the car myself. Please let me know when you guys have located the button." My husband found someone to take him to the dealership that Wednesday around lunch time. Jeff is available to speak with him and tells David that "The tow truck driver must have taken the push button key, they have to remove them to secure the car to the tow truck, but we are going to replace it for free anyways" -the first part of this statement is completely wrong, I myself helped the driver get the Jeep on the tow truck and I watched until he left my house.. He did not remove anything from the Jeep or I would have seen him do it. My husband tells Jeff that if he is going to replace the push button he needs to reprogram the keys to the car... Jeff assures him that this is not necessary and the car would be ready and working later on in the afternoon. My husband could not find a ride Wednesday afternoon so Thursday morning, July 7 he has someone take him on his way to work. When David gets in the car, and guess what, the car DOES NOT START, because, of course, the keys are not programmed as my husband had explained to Jeff the day before. They mention to my husband that we will recieve a discount for our trouble. My husband goes to drop off the spare key to get reprogrammed Friday morning July 8 on his way to work with another ride. Dorina said the car should be ready that night when I talked to her on the phone around 2pm. 5pm on Friday my husband recieved a call saying they could not figure out what was wrong with the car, they offered him a rental car but he declined because we had found a loner car from a family member for the weekend already. I got a call from Dorena at 4:30pm on Wednesday July 13 saying the car was finally ready and they had to replace the whole computer to fix it. My husband was unable to find a ride to pick it up before they closed. Thursday July 14, my husband goes to pick up the car and they tell him he cannot have a discount as origionally discussed because the computer alone was $600. Dorina also stated "They also found why the car was not charging and fixed it for free" remind you this is why the car was there in the first place. I call Dorena while my husband is paying and remind her of our origional conversation when the car first arrived at the dealership when I explained the alternator was not charging the battery but it was in fact starting. All she could say was she would have to check her notes but she would only give us a 10% discount. She was very rude and did not acknowledge any fault on the service side of this whole thing. The WIN module never needed to be replaced. If the technician would have just gotten in the car and tried to start it he would have seen that himself. My husband paid the $600 and I write an email explaining everything in this review to Allen Paul "General Manager". I never recieved a response. My advice: Stay away from this dealership they do not care about you, or your car and their technicians cannot put things back together that they take apart. You will waste a ton of time like I did, my car was there for 3 and 1/2 weeks for a problem that could have been fixed in 2 days elsewhere. More

RE: Service department are a mess I am having so, so, so many issues with this service department. A guy by the name of Daniel, he is not only disrespectful but he has no idea what is I am having so, so, so many issues with this service department. A guy by the name of Daniel, he is not only disrespectful but he has no idea what is going on at his own department. I will not recommend buying your car at this dealership if you have to deal with people like Mr Daniel at this service department. I also contacted by email Michelle Paxton at 281-953-0005 or mpaxton@clearlakedodge.com but so far no answer by anyone at this dealership. I don't think they care. More