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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Webster, TX

4.4
689 Reviews

689 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

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July 18, 2023

I think it needs to improve its communication. They should also keep up with the demand when it comes to loaner vehicles. More

by bxm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Sky Dejohn
Jul 24, 2023 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Hello, We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Ryan Davis, General Manager rdavis@bigstardodge.com

July 17, 2023

Best customer service experience I’ve had in a very long time. Thank you Mehma! More

by cwschmitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mehma
July 17, 2023

Vincent is great to work with! He was able to ensure I got my truck back in time for work and was very helpful! More

by kdmik82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent, Madison Spencer, Sky Dejohn
July 17, 2023

Took my truck in for service, exceptional customer service! Adrian was knowledgeable and upfront about costs and expectations. Would definitely continue to service all my vehicles here! More

by lore21grim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian, Madison Spencer, Sky Dejohn
July 16, 2023

Good service, I highly recommended came up here without appointment and they are very helpful More

by GILBERTAGUILAR820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason, Madison Spencer, Sky Dejohn
July 16, 2023

Professional, Courteous and knowledgeable. Looking forward to dealing with Vince as he takes care of business. More

by boydholbrookjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince in Service.
July 15, 2023

Service was excellent. My first visit very satisfied With all aspects. Will be returning for my maintenance More

by dhughes533
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
May 11, 2023

I had the pleasure of speaking with kitty and shewas very nice and was able to help me get a oil and break change for a great price!! More

by J2225
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitty Joseph
May 27, 2022

Took my 2014 RAM 1500 for air suspension work. First time they said all that was wrong was that the nitrogen was low and charged $353.60. Well, that did not work. I asked Vincent (my service rep) More

by steven3412
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
VINCENT-176636 BENNEY-SHOP
August 26, 2021

Ike is a liar and a conn artist. This place lying about what's wrong with my car to get money from Kornerstone extended warranty! Worst customer service! I bought my Jeep here and service SUCKS! I WILL NEV More

by monalou14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ike. Kenny Dora
Aug 26, 2021 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you! GSM Kenny Young kyoung@clearlakedodge.com

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