Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

ABSOLUTE WORST CUSTOMER SERVICE I'VE EVER DELT WITH!!!!!!! The level of incompetence with the service department absolutely Blows My Mind!!!!! They kept my vehicle for several weeks and fixed NOTHING and charg The level of incompetence with the service department absolutely Blows My Mind!!!!! They kept my vehicle for several weeks and fixed NOTHING and charged me a couple hundred dollars! To to it off it was dirty, after along 3 different people including a supervisor before picking it up they couldn't even manage to wash it!?!?!?!?! PATHETIC!!!!! And when I questioned the charges the guy was very ride and a complete smart xxx!!!! Do yourself a favor and NEVER TAKE YOUR VEHICLE THERE OR GIVE THEM ANY OF YOUR BUSINESS!!!!!!!! More

Worst Experience Ever I booked an appointment for an oil change at 9:00 and was told at the time of booking that this would be the best time of day to be in and out quickly I booked an appointment for an oil change at 9:00 and was told at the time of booking that this would be the best time of day to be in and out quickly. I arrived before 9:00 and was told about the cleaning, oil change, and tire rotation special and agreed to make that purchase. I also was told about a recall on my airbag and was told to go to the waiting room while Laura checked to see how long it would take, promising to check in with me very soon. 45 minutes later, I asked for the information on finish time and was ignored. At 10:30, I again followed up with Laura to get an answer and was told that they were just starting the oil change and then would do the other services, promising that it would only be 30 minutes more, including the air bag change. 3 hours into my appointment time, she made another promise on wait time, stating that the vehicle had been partially finished and would only be a few minutes more. The manager then appeared to walk me out to the vehicle to show me what was taking so long, and really didn’t care that they were wasting my day. I was promised the vehicle would be complete in 20 minutes, however, 47 minutes later I was handed my keys without a word. During my wait, I watched the wait room fill and empty 3 times. 3 hours and 47 minutes for an oil change appointment, and I found that in the process of not actually washing or vacuuming my vehicle, that they had removed a part from my jeep and left it sitting in the center console, scratched my navigation, a cd, and my door in two places. My fluids weren’t filled and I still have a low tire, I have no paperwork showing that they inspected the vehicle, and I have absolutely no faith that they actually replaced the airbag. The service was horrid and the wait time is ridiculous considering that there are other dealerships that can, and have, completed the work in well under 45 minutes. I will NEVER return to this location for service or purchasing my 3rd jeep. More

Horrible!! Stay far away from Clear Lake Dodge! Worst car buying experience of my life! Service department is AWFUL. The only person that was nice was the lady that gave me the loaner car. They to Worst car buying experience of my life! Service department is AWFUL. The only person that was nice was the lady that gave me the loaner car. They totally tried to blow me off on repairs I was told would be done within a few days of purchase. It took 6 weeks and I am not even slightly satisfied with what was done. Avoid this place at all costs. More

29 WORKING Days it took them to do 5 hrs of work If I could rate this dealership in Negative stars I would (-110 stars) I asked them to fix a Service Bulletin and my car Amp wasn't working. 1st let m If I could rate this dealership in Negative stars I would (-110 stars) I asked them to fix a Service Bulletin and my car Amp wasn't working. 1st let me say their service rep I was assigned was rude and acted like it wasnt a big deal that she said she would get back with me 6 times and never did. Next I gave them a copy of the Service Bulletin when I turned in my car so I knew how long it would take never got a time frame from them when they would be done. Only the diagnosis which the service rep told me it would take 5 -7 days. Which I found out later was code for we wont touch your car until the 7th day after you drop it off "With a scheduled appointment". Every time I asked for a update which was only once a week I get attitude like why am I boring them asking all these questions. I came into the place 2 days before the storm hit asking if I was going to get my car, which I guess was a stupid questions how they made me feel. Why would I want a update on my car with a major storm coming in 2 days. Was told they were working on my radio it was a bad Amp, lol yeah I know later found out that was a lie. After they was closed for 10 days for the storm. Nicely again asked them just to communicate with me once a week with a update, didn't happen. I again had to contact them to just get a update on when I would get my car. Which I never got until the end when they told me it would be ready on Monday which turned into Wed. of course. Which they never touched my radio the whole time. When I came to get the car did anyone come to me and say "Sorry Mr" for having your car all this time. Nothing just get your car at the cashier and have a nice day. Any business knows that things happen that you cant control that affect your customers the right thing to do is try to make it up best you can or say you are sorry "IN PERSON" with a hand shake and ask for them to give you another try in the future. But I guess I am old fashion. This is the worst dealership service department I have ever gone too. I have lived in 3 countries and over 6 states the worst I wont even drive by this place again. Total they had my car 33 Calendar days and 29 working days with me taking off 10 days for the hurricane they where closed to do 5 hrs worth of work in the end. Unacceptable for anyone. I wish I could stand outside the place with a sign telling people not to come in. More