Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Service A big Kudos to Ginny Cordle!! Thanks so much for all your help!! It sure is s good feeling when someone is truly honest with you! A big Kudos to Ginny Cordle!! Thanks so much for all your help!! It sure is s good feeling when someone is truly honest with you! More

Kiddos to Ginny Ginny is awesome to work with! If you want an experienced, honest and trust worthy advisor Ginny is your women! I’ve had multiple vehicles serviced a Ginny is awesome to work with! If you want an experienced, honest and trust worthy advisor Ginny is your women! I’ve had multiple vehicles serviced and Ginny has always been my advisor. She responds quickly to any questions or concerns I may have regarding my vehicles. More

Knowledgeable and very pleasant. I came in with multiple questions about my vehicle and all was explained by Ginny! She was very knowledgeable about about my service questions! I woul I came in with multiple questions about my vehicle and all was explained by Ginny! She was very knowledgeable about about my service questions! I would highly recommend your dealership for any service. More

My service advise, Ginny, was awesome with every visit. I have my Dodge Durango and RAM 3500 service here rountinely. They’ve always taken good care of me and my vehicles no matter if it’s routine or other I have my Dodge Durango and RAM 3500 service here rountinely. They’ve always taken good care of me and my vehicles no matter if it’s routine or other issues. When you go in, be sure to ask for Ginny, she’s great. Or any of the others can assist you too. More

Always Treated Right I have purchased 3 Jeep Wranglers from them since 2007 and they have always treated me right, from sales to service since the beginning, despite manag I have purchased 3 Jeep Wranglers from them since 2007 and they have always treated me right, from sales to service since the beginning, despite management changes. I just bought a 2017 pre-owned Wrangler from another lot. Knowing I had a couple issues with it, I brought it directly to Clear Lake Dodge and again their service department went beyond to make everything right for me. From canceling their lunch to take care of me to getting me Ubered home and back again. Thank you, Josh and Khris! More

Josh and Chris (Service Dept) OUTSTANDING Josh (Service Advisor) and Chris (Repair Technician) have completely restored my faith in the Service Department at Clear Lake Dodge. I have NEVER had Josh (Service Advisor) and Chris (Repair Technician) have completely restored my faith in the Service Department at Clear Lake Dodge. I have NEVER had a Service Advisor in all of my years in owning vehicles that went so far above and beyond the scope of general Customer Service as Josh did in diagnosing the steering/suspension issue with my 2015 Dodge Challenger. Josh made all of my concerns his own and kept me informed each step of the way as to what was going on with my car. I thank Chris from the bottom of my heart for his steadfast and conscientious repair of my vehicle. He and Josh are truly a great team and Thank You seems woefully inadequate for the superb Customer Service I received this visit. Josh is truly an asset: he exudes confidence, integrity, a sense of service before self and extreme excellence in all facets of Customer Service. Josh and Chris are a great asset to Clear Lake Dodge and I sincerely hope their efforts are recognized and appreciated. Thanks again!! More

Customer service I had no issues purchasing the vehicle from thie dealer. My issues is with the major lack of communication from the service department. I took my ve I had no issues purchasing the vehicle from thie dealer. My issues is with the major lack of communication from the service department. I took my vehicle in on a thursday morning was suppose yo be ready that day. I called an hour before closing just to be told they had to keep it. Had i not called i would not have been aware. I called the next yet again and agin they had to keep it till Tuesday, of course they didn't call me. Tuesday comes around i have left 3 messages frim 10 am to 4pm with no call back. They suffer greatly in communication and customer service More

The service department is the worst / quality is an issue I bought a new Jeep Renegade in February 2016 from them. I had credit challenges then and the finance department was willing to work with me on that. I bought a new Jeep Renegade in February 2016 from them. I had credit challenges then and the finance department was willing to work with me on that. My final invoice was approximately 3K more than I thought, but I needed a car, and like I said, credit challenges. I gave up on the overpriced floor mats that were on the invoice that I NEVER received. It was a full time job trying to get those, so I quit. The true reason that they are terrible is the service department. They are just plain awful. I usually end up with a new bump or scrape on my car when it is left there. This was true for my first oil change there when my car was new. If anything is wrong more than an oil change, expect to leave your car 2-3 days, with no loaner car. If you are lucky, they may find the problem. In the two years that I have had my Renegade, there have been two major service issues. Even for something as simple as getting nitrogen in the tire, there is a wait because NO ONE wants to work. The service "manager" asks someone to refill tire....that person goes outside and begins texting on their phone...and asks someone else to do it. Repeat this 2-3 times until someone takes pity on you and actually does the work. Also, don't complain because your car will have an extra ding when you get it back. More

E BRAKE I took my jeep there 3 times because the E Brake keeps engaging when I come to a stop first time they kept it 4 weeks same problem second time kept I took my jeep there 3 times because the E Brake keeps engaging when I come to a stop first time they kept it 4 weeks same problem second time kept it 4 weeks later same thing and the third time got it back 1 week later Problem never solved as soon as I got home the problem was there again I will never go there the mechanics don't know there job after 9 weeks in the shop I am sick of Clear Lake Jeep I have never had such bad service you should be ashamed More

TERRIBLE service department The service department is TERRIBLE. If there was a ZERO STAR option, I would use it. The Jeep is good enough, but the service ... horrendous. I had t The service department is TERRIBLE. If there was a ZERO STAR option, I would use it. The Jeep is good enough, but the service ... horrendous. I had to take the vehicle to a different dealer even after making an appointment, driving an hour and waiting 4 more hours for minor issues which they never even tried to resolve. Left with no work done at all. I felt belittled and extremely unimportant. I contacted every single person in the service department and most people in the dealership overall, but no one seemed interested in helping after I'd bought the vehicle. Not one time in the warranty period has this dealer done ANYTHING with this vehicle. Not one thing. Not worth the drive, aggravation and frustration. Three free oil changes? Good luck with that. I've had to have the oil changed at my own expense every single time. Service department should be named the "NO-service" Department. It is THE WORST. More