Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

I have had nothing but problems with my Ram for 5 years since I bought it, something I wouldn’t expect from a $40k truck. Every single time I’ve taken it to the service department, it has “magically” never since I bought it, something I wouldn’t expect from a $40k truck. Every single time I’ve taken it to the service department, it has “magically” never been covered under the upgraded warranty I bought. The last time I brought it in, they quoted me an exorbitant amount to fix the brakes and when I tried to get my truck back, they stated it wasn’t safe to drive. The tow truck I had to purchase and kwik kar I took it to both stated the truck could have been driven safely. This place was trying to jack up the price I would have to pay so I would pay their insane high price gouge. More

Bad workmanship Two years ago Clear Lake Dodge had to replace the cam in my 2012 SRT8 Yellowjacket. It was warranty work. They replaced the cam because of a defective Two years ago Clear Lake Dodge had to replace the cam in my 2012 SRT8 Yellowjacket. It was warranty work. They replaced the cam because of a defective lifter. I asked if they replaced all lifters with the new cam & they said no, only one lifter was replaced. The other lifters & cam were still good & pictures were sent to Dodge engineers. They lied because this engine has only one cam. Their own service manual states that if cam is replaced all lifters must be replaced. Now, 18,000 miles later cam is bad again & I’m told I need a new engine at 70,000 miles. Of course this isn't covered by warranty. The car has a trade in of $20,000 & they want $10,000 for a motor replacement. & good luck contacting them, they won’t answer the phone once they have your car. Wouldn’t recommend this dealership. More

They never answer the phone Will not take my vehicle there anymore even if it’s under warranty. Will not answer the phone even after calling 3 times. Definitely need better custo Will not take my vehicle there anymore even if it’s under warranty. Will not answer the phone even after calling 3 times. Definitely need better customer service More

Kohl is service dept is a CROOK!!! Kohl charged us $500 for an oil change after my husband told him twice to check because we thought we had 2 free oil changes since we purchased our tr Kohl charged us $500 for an oil change after my husband told him twice to check because we thought we had 2 free oil changes since we purchased our truck from Corpus dealership. He never called Corpus dealership!!! It took showing up 3 times to finally get our money back!! My husband and I both left messages for him to call us back but he never did!! He was so quick to take our money but never had the decency to call either of us back! It took showing up in person 3 times to get our money back!!! It turns out we have 4 free oil changes. THE WORST DEALERSHIP EXPERIENCE EVER!!!!!!!!!!! And our truck was filthy! Never got washed after he said they washed it!! WORST DEALERSHIP EXPERIENCE EVER!!!!! Don’t trust Kohl !!!!!!!!!!!!! More

Horrible service dept and management I have been to a lot of different dealerships in several states burning my travels and this is by far one of the worst! Went in for routine maintence I have been to a lot of different dealerships in several states burning my travels and this is by far one of the worst! Went in for routine maintence (oil change) and it took hours with an appointment and they did not use the oil I requested ( full synthetic)also didn’t reset after oil change so it shows only 17% life left on oil. Did they even change it??? when I complained the service director blamed it on rookie mechanics because she had fired a bunch of people recently so she has a lot of new people. This does not make it ok. Make sure your employees are trained correctly before you let them work on customers cars and also what “rookie” mechanic can’t do a simple oil change correctly? She said it’s going to get better so please come back..... no chance in xxxx they’ll work on my car again. More

LEFT ON SIDE OF HWY 45 I TOOK MY CHRYSLER IN FOR REPAIRS THAT WERE STILL COVERED BY WARRANTY. I WASN'T ABLE TO GET A RENTAL THE SAME DAY BECAUSE THEY NEEDED DIAGNOSTICS FIRS I TOOK MY CHRYSLER IN FOR REPAIRS THAT WERE STILL COVERED BY WARRANTY. I WASN'T ABLE TO GET A RENTAL THE SAME DAY BECAUSE THEY NEEDED DIAGNOSTICS FIRST. I WASNT GIVEN A RIDE HOME WHICH WAS IN GALVESTON I WAS UBERED 15 MILES ONLY WHICH IS NEAR THE GREYHOUND DOG TRACK AND LITTERLY LEFT AT A GAS STATION ON HWY.45. THE SERVICE MANAGER TOLD ME THEY WERE ONLY ALLOWED 15 UBER MILES. I COULDN'T BELIEVE THAT A DEALERSHIP WOULD TREAT THEIR CUSTOMERS LIKE THIS. AND BY THE WAY THE WORK DONE TO MY VEHICLE WAS WELL OVER $2500.00 THEY HAVE HAD MY VEHICLE FOR OVER 7 DAYS NOW. I AM VERY UNHAPPY WITH THE SERVICE I HAVE RECEIVED AND DO NOT RECOMMEND THIS DEALERSHIP. More

Several calls to service to purchase a spare key Sold me a non functional key. I was told to pay $358.00 because the key would not program correctly however that was my loss because the key And progr Sold me a non functional key. I was told to pay $358.00 because the key would not program correctly however that was my loss because the key And programming was on me so I had to take the key and purchase a wireless piece needed for an additional $688.00 and then the key they sold me and programmed that did not work would work. I’m dealing with director now . Unbelievable that personnel as described above work for this dealership. More

30 Days for Repairs Worst Service department in the state of Texas 2nd time this dealer has done this to me it will never happen again they took 30 Business days for repa Worst Service department in the state of Texas 2nd time this dealer has done this to me it will never happen again they took 30 Business days for repairs More

Ginny is awesome! Ginny is very knowledgeable and has great customer service skills! Kept in contact with me throughout the service of my vehicle and notified me promt Ginny is very knowledgeable and has great customer service skills! Kept in contact with me throughout the service of my vehicle and notified me promtly when my truck was ready! More