Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Service department is a big JOKE. They have had my truck for TWO weeks and it has still not been even seen by a technician. I was told when I dropped it off would be a couple days and would call me with res for TWO weeks and it has still not been even seen by a technician. I was told when I dropped it off would be a couple days and would call me with results. 4 days later i had to call and got the " waiting on the tech" line but was told I would hear back on Monday. NO CALLS. I had to call and of course my service rep was off that day but was assured he would call first thing in the morning, NO CALL I called him got the "waiting on Tech" line again but was assured once again that it would in before weekend. NO CALL. I called today Tuesday no answer on "direct" line to service rep. Called central number they did not get an answer to their call. Was assured again someone would call back NO CALL. I called service rep at end of day, got he "waiting on a Tech" answer again. So it has been TWO weeks and my truck has not even been seen yet. This has to be the WORST service department ever. Told "service" rep that I would be by in the morning to pick up my truck and take it somewhere else. More

I am a customer of this dealer and I do not recommend adding it to the purchase of any car or truck. They are the most disastrous thing in this city. with the same problem do not think to buy in this pl adding it to the purchase of any car or truck. They are the most disastrous thing in this city. with the same problem do not think to buy in this place More

Does the owner of this dealership read these reviews? Does the owner of clear lake Chrysler read or see theses reviews? I have purchased in my life probably 20 + cars , Clear Lake Chrysler is by far the w Does the owner of clear lake Chrysler read or see theses reviews? I have purchased in my life probably 20 + cars , Clear Lake Chrysler is by far the worst I have ever dealt with. If you speak with others in the industry , they all know about this dealership and how they treat customers. They can’t even put your correct e mail in their system but not because they can’t type, but because they know that Chrysler corporate will reach out for a survey of the dealership and they do not want a bad mark so they put phony emails so when Chrysler sends out the survey, no one responds and they don’t look bad. Oldest trick in the book. Read the reviews from anywhere on this dealer. They are almost all 1 star, and there is a common theme for most. However, it is not so much the sales side ( my experience there was not so bad until I met their back of house finance folks who are stereotypical crappy , sleazy car dealer guys) but their service department is not only incompetent, but most of them ( not all ) make you feel like you are bothering them. I never brought my vehicle in 1 time to be repaired, ( and that was always at least 1 week in the shop) You. Would always have to bring it in for the same thing multiple times and many times you would have to have new things added to the repair list. Once, my vehicle was in their shop 7 weeks and when it was returned, it still was not fixed !! Basically , I would give them zero stars if possible, but the one star given was for the few folks there that did seem to care. Based on the fact that there is only bad reviews for this dealer( or at least 99% are bad) I would assume that the ownership either can’t read, doesn’t care, to busy with their other dealerships , because the reviews for these guys have been bad for years and everyone I have spoken with has said that as well. I guess they make money or they would close their doors. The management often responds to these reviews with the same canned email. Sorry to say, but I will never buy or do business with them and will be sure and spread the word around to avoid them to all my friends . More

I have now had my 2020 Grand Cherokee at the repair facility 4 times for the same issue. Each time they have kept it for at least a week. They don’t answer phones or return calls. DO NOT USE THEM TO BU facility 4 times for the same issue. Each time they have kept it for at least a week. They don’t answer phones or return calls. DO NOT USE THEM TO BUY OR FOR REPAIRS More

Worse buying experience of my life. Although the service department for warranty work makes it seem a little less bad. Because it is a whole new level of bad. If you have to put your car in for warranty w department for warranty work makes it seem a little less bad. Because it is a whole new level of bad. If you have to put your car in for warranty work even though it is a brand-new car. There are no loners. And just because you have an appointment and a promise of no more than a two day turnaround. It does not mean anything. Don't waste your time at this dealership. More