Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Disclaimer: These comments are solely my own and have no connection with ITT, NASA or the Federal Gov't. I know the Service Advisor from having years of Dodge service. I own three Dodges now! He told me connection with ITT, NASA or the Federal Gov't. I know the Service Advisor from having years of Dodge service. I own three Dodges now! He told me he would get the repairs done as he could get it scheduled even though I stated it was not an urgent task because I had other transportation (the other Dodges!). He followed up with telephoned progress reports, got me a courtesy vehicle ride home promptly and back to the dealership later, verified that the work was done and got my vehicle back working as designed.....as I fully expected from my long association with C.L Dodge. When Dodge comes out with their own plug-in electric vehcle (probably a second-year vehicle), guess where I'll buy it? More

I have given all 5's because the customer service and work was outstanding. Wayne made sure our truck was ready on Saturday even though it was towed there late Friday night and we told him it was our on work was outstanding. Wayne made sure our truck was ready on Saturday even though it was towed there late Friday night and we told him it was our only vehicle. We are very happy with them. They always do a great job! More

Max took excellent care of us and got our vehicle taken care of in a very timely manner. With all we had to have done I was afraid that I would be without my truck for weeks and that isn't a good thing. care of in a very timely manner. With all we had to have done I was afraid that I would be without my truck for weeks and that isn't a good thing. He got us taken care of in approx 3 days and we had our truck back in better than new condition. Thanks! More

The service advisor was very knowledable and very helpful with helping me out with my car and getting it properly fixed and even suggested other preventative maintenance for my car which i didnt know about b with helping me out with my car and getting it properly fixed and even suggested other preventative maintenance for my car which i didnt know about but proved to be very helpful. Wayne Frye was very professional and even kept me up to date on the status of my car while it was being serviced while i was in the waiting area. I would definitley recommend this dealership to all my friends and family. More

My customer rep was Max Ridings. From the time I got to the dealership until I picked my car up the next day, Max was wonderful. Since my car was kept overnight and I met the $ amount I was offered a rent the dealership until I picked my car up the next day, Max was wonderful. Since my car was kept overnight and I met the $ amount I was offered a rent car and Max took care of that. He had the car rental personnel pick me up at the dealership and take me back to their off and then the next day I was able to drop off the rental at the dealership when I picked my car up. This was the best car repair experience that I have ever had. I would highly recommend Clear Lake Dodge to any of my friends. More

My vehicle was taken in and a rental was needed. The service department never contacted me and finally I had enough and when up to the dealership and they informed my problem had been taken care of. I w service department never contacted me and finally I had enough and when up to the dealership and they informed my problem had been taken care of. I was charged for the days I had the rental due to the fact that the service department had my vehicle longer than the warranty would cover my rental use. I highly recommend going to another dealership for service! Also, the issue with my vehicle wasn't even fixed! I took my vehicle to another Dodge dealership and after ONE day, my vehicle is fixed. More

OK long story I had my jeep put in for service for my OK long story I had my jeep put in for service for my oil gauge falling to low. They replaced a rear main seal because it leaked oil. (I knew about t OK long story I had my jeep put in for service for my oil gauge falling to low. They replaced a rear main seal because it leaked oil. (I knew about that and I knew it was the problem) They old me repeatedly that's what is causing my problem. A week goes by and I'm back for the same problem. This time they kept it for 2 weeks and could not find the problem. I go back a third time to prove to them that it was falling to to low so i talked to the service manger to take a look at my jeep outside. He took it in for the third time replaced a oil pressure sensor and told me this will fix it. Drive it down the block comes on again. They take it in for the 4rth time this time they keep it for 1 month my total time with them is 2 months in the shop for this problem. They told me they placed everything electrical to solve my problem, except the gauge cluster. Not only did they not replace the cluster, now when i drive my jeep. It has a check engine light, check gauges light, and it leaks oil from the main seal that they replaced, and also from the oil filter that they replaced. I have put 2 thousand dollars of my money into this jeep for the dealer to fix, they have wasted 2 months of my time jerking it in the service department. Mr. Robert Jackson(service manager is a xxxxx, and gives you the impression he knows everything. He did not litterally call my dad and I liers to our face, but the way he would say, "no that's not right, or no that can't be the problem" he gave us the impression that he was calling us liers to our face.) The main techs sucks, they gaves me more problems with my jeep then what i brought it in for. THIS SERVICE DEPARTMENT SUCKS!!!! I DO NOT RECOMMEND THEM!!! Also I had my liberty in for service(different vehicle) I had a front axle roaring real loud at highway speeds. They kept it for 2 weeks, and i spent 1000 bucks to get repaired. I drove it another 1,500 miles and my problem is back. This is my daily driver back and forth to work. I work in downtown live 30mins away. I had it serviced here and look what happens they can't fix crap. Their service sucks!!! SERVICE MANAGER ROBERT JACKSON IS A DOUSHE BAG!!!! I WILL NEVER DO BUSINESS WITH THEM EVER AGAIN!!! AND I HOPE IF YOUR READING THIS YOU WILL NOT EITHER SAVE YOUR TIME AND MONEY DRIVE THE EXTRA MILE AND GO SOMEWHERE ELSE!!! More

I have had window problems with my 2006 Jeep Liberty CRD. Every window has been replaced at least 2 times some 3 times. I received a letter from Jeep stating that they had extended the warranty to 7 years be Every window has been replaced at least 2 times some 3 times. I received a letter from Jeep stating that they had extended the warranty to 7 years because of all the problems with the windows. I contacted two other dealers before I contacted Blake at Clear Lake Dodge. I was treated with utter disgust and like I was bothering them. I was resigned to the fact that I would be driving arround for another year with two windows who broke a month and three months concurrently after the warranty expired despite being fixed on two different occasions while under warranty. Blake went above and beyond to rectify my problem. He asked questions, he was kind, knowledgeable and made me feel like he was genuinely trying to fix my problem. I just cant find enough complementary adjectives to describe Blake. I guess the best way to say it is I will remain a Chrysler customer More

I read the complaints on this page yesterday and I was freightened that there was not a dealership or a parts garage that was honest and put the customer first. But I needed a part for my 2002 Jeep Cherok freightened that there was not a dealership or a parts garage that was honest and put the customer first. But I needed a part for my 2002 Jeep Cherokee and I was getting the runaround from a local repari shop. I called the Clear Lake Dodge Jeep parts department to see if they had the part I needed and they did. Joe was the gentleman I was speaking to and he was very patient while listening to my issues I was having. He told me to take my Jeep in and "he" would take a look at it and see if it was the issue the garage was telling me it was. From the moment I arrived the entire dealership was awesome. As proised Joe went out to my Jeep and looked at the issue. He tried several things to fix the problem taking over an hour. The dealership closed at 7 but Joe worked way past that still diligently and patiently trying to help me out. He never asked me to leave and come back the next day or to leave my car, he was very kind and worked on the issue to resolve the problem. Joe fixed the problem. He resolved the issue and he triple checked everything to ensure that I was good to go. I found the dealership to be an awesome experience. I will ALWAYS get my parts for my Jeep there and when I am ready to get a new Jeep, this is the only place I will consider buying it from. I am a single middle aged female. I was getting taken to the cleaners from a highly respectable repair shop (so I was told anyway). I feel that this experience was awesome. It is difficult to find honesty in this world when it comes to car repairs especially for women. They see us coming and all you can hear is cha-ching. Not with this dealership and not with my experience. Joe the parts manager was awesome! Ladies, this is where you can place your trust. I will never go anyplace else. I was treated with respect, dignity, and kindness. And by the way, the garage was going to charge me over $150.00. Joe took care of my problem it it was less than $30.00! I will always be very grateful for Joe's kindness and customer dedication! More

I went in for an oil change. After 1/2 hr Justin came in and told me that my drive belt needed changing because of wear and it would cost $145. My husband and I had just replaced the belt 110 miles previou and told me that my drive belt needed changing because of wear and it would cost $145. My husband and I had just replaced the belt 110 miles previous to this visit at a cost of $17. I told this to Justin and he said that it must be a second belt and he would go and check. Sure enough he never came back. I really do not like someone trying to take advantage of me to get more money or because I am a female. Also, on my last visit for an oil change, one of the techs got grease on the inside of my vehicle. It was not noticed until a couple of hours later and I called Randy to tell him. I was told that on my next oil change I would get a complimentary exterior/interior detail cleaning. This did not happen, even though I told Justin when I first drove up. More