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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Webster, TX

4.4
620 Reviews

620 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

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September 29, 2023

Very helpful always nice and quick and efficient. . would definitely recommend this dealership to everyone and look forward to buying from them again More

by HARRISCARLESTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sky Dejohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2023

This dealership is always very clean and the staff is great! The communication is very clear when going through the service department and everyone is courteous. More

by kloe_lavelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sky Dejohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2023

I expressed some concerns with the way the truck was driving and they looked into and found out my battery was bad. They replaced it for free. Great service More

by candyajimenez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
September 26, 2023

Easy to set up online appointments, rapid response and up to date follow up. Great service. More

by rayvelez73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Rivera
September 24, 2023

I’m never going back to this dealership. They are RIP off!!! I took my car to get service, when I received my vehicle the check engine light was on. They told me to bring it back on Monday b More

by Brandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rolando
Oct 08, 2023 -

Brandon responded

I took my car to get service, when I received my vehicle the check engine light was on. They told me to bring it back on Monday because I picked it up before closing Friday. Upon returning it the service technician Rolando didn’t want to admit that it was a problem with my repair. They wanted to start a new claim on my extended warranty but the claim adjuster didn’t find any problem with my car. They did not install a part correctly and tried to make that a whole new issue. I’m glad I have a great extended warranty from Vision because if I didn’t I would’ve been charged twice for a repair that wasn’t completed correctly. I will be going to Ron Cater League City from now on. Big Star is a joke!!!

September 24, 2023

Good work and service except you didn’t rotate my tires so I was disappointed. More

by barberad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sky Dejohn
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2023

Mehma Baig was very patient and helpful for my needs. I was very impressed on how she allowed me to vent. She listened and handle the situation very well. Even after I got upset. So, she gets a 20 form m More

by VRODRIGUEZ11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mehma Baig
September 22, 2023

Great service from Ike, good communication and willingness to help fix the issue with our vehicle More

by blakethomas24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ike
September 22, 2023

Customer service was great, they explained the problem with the supply chain. They always do a good job. Communications need improvement. More

by mebyrd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolondo
September 21, 2023

Extremely happy with my purchase, I will most definitely be buying my next vehicle with big star again. More

by velozrita17
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sky Dejohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared
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