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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Webster, TX

4.4
620 Reviews

620 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

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October 05, 2023

Highly professional and always willing to go the extra mile to ensure your vehicle is serviced properly and within established timeframe. Rafael is great and I really enjoyed his abilities and politeness More

by ghegler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Rafael
October 04, 2023

My vehicle was in your service department for two weeks. It took a week before I was called and told what was wrong and what was being done. Seems a long time considering car rental cost me over$700! More

by GRANDEALB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Rivera
October 04, 2023

Big Star fix the problem was having on my truck! While troubleshooting the problem it was discovered that I needed brakes! That’s looking out for the customer! More

by craighemphill11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ike
October 03, 2023

Outstanding Customer service! Definitely would recommend this dealership for all of your needs and services with your vehicle! More

by travoresg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sky Dejohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2023

Everything was done great. The person that checked me in was very polite and helpful. More

by zookeepers1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sky Dejohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2023

Took the truck to a local mechanic but parts were unavailable. Big Star had it all and got it done quick. Oh, and Ike rocks. More

by wvknow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sky Dejohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ike Eisenring
October 01, 2023

Great customer service very informative don’t take That long on my vehicle I give them a 10 More

by deronbritton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sky Dejohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2023

Friendly & Professional, the reception area needs to be more customer oriented, Rental car should be made available asap, if the vehicle diagnostic takes three or more days. More

by shantharaj_michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sky Dejohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Ike, Ms Mehma
September 29, 2023

Great service, team, and very good at investing their time to go through diagnostics. Will keep going More

by evillarreal0823
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sky Dejohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : paul
September 29, 2023

This dealership consistently provides excellent customer service in a timely manner. They have bbeen caring for our car since 2014. More

by jksmith2715
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sky Dejohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : "Ike" is who I usually deal with and he is a consummate professional.
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