Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

This place really dropped the ball when I brought my truck in for a simple update when I was having issues with my navigation system. A 2 hour job ended up turning into a 3 month job. Long story short t truck in for a simple update when I was having issues with my navigation system. A 2 hour job ended up turning into a 3 month job. Long story short the Service Department Director Daniel Delgado resolved the issue himself and I truly appreciate his help. Daniel is a good dude and he's the only reason I would come back to this service department. More

All the service representatives are very helpful. I have been coming here for a few years now. This last experience was the only time I had an issue. I brought my car in for smoking and the rep told I have been coming here for a few years now. This last experience was the only time I had an issue. I brought my car in for smoking and the rep told me it would be 3-5 days before they could diagnose it. This was frustrating but I knew I would get good service and everythng would be done right so I agreed. I was also told there was a waiting list for loaner cars which was extremely inconvient given that it was the holiday season. Between waiting for the diagnostics and working with the rep to submit my extended warranty coverage it took them over two weeks to process and repair my vehicle. Not sure what has changed at this service center, but the wait time needs to be improved tremendously. More

Customer service has been great every time I take my vehicle in for service, I have no complaints vehicle in for service, I have no complaints More

They did an excellent job fixing my vehicle. The work was completed early and they did a great job communicating with me throughout the process. The work was completed early and they did a great job communicating with me throughout the process. More

Ike was great! He informed me of issues I wasn't aware of and quoted the price that way I was not in for a surprise. My vehicle was taken care of and all went well. He informed me of issues I wasn't aware of and quoted the price that way I was not in for a surprise. My vehicle was taken care of and all went well. Thanks More

I got my oil changed too drive outta town next day my 2020 jeep got hot There was no other fluids in it No water no coolent no way mechanic saw that and let me drive off to road trip 4hrs away Tht 2020 jeep got hot There was no other fluids in it No water no coolent no way mechanic saw that and let me drive off to road trip 4hrs away Tht wasn't good for my Jeep at all that policy needs altered Top off All fluids when changing oil and new filters are is A must I was very disappointed they wanted 175$ to check my Jeep cause it was running hot It was dry this was my 3rd oil change in 7mths 1st 2times they didn't put coolent$ or water 😑 More

My experience was with Mr, Ike and the service department. No complaints from Mr. Ike. He is very good at his job. My only complaint is the length of time it takes to get a rental in order to leav department. No complaints from Mr. Ike. He is very good at his job. My only complaint is the length of time it takes to get a rental in order to leave your car for maintenance; otherwise the dealership does superb work. More

Dealership was careless and incompetent. Lack of knowledge and urgency. No professional follow up or regard for customer. Lack of knowledge and urgency. No professional follow up or regard for customer. More

Quickly fixed my issue and communication was excellent. Fast service and responded to my needs. Fast service and responded to my needs. More

Jarrid helped me to find the 1500 RAM that I was looking for. He provided excellent customer service and was very patient and worked in a very professional manner with me. I would absolutely recommend worki for. He provided excellent customer service and was very patient and worked in a very professional manner with me. I would absolutely recommend working with him. More