Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

The staff is courteous and the work is great and always meets my expectations. Issues are always communicated well. meets my expectations. Issues are always communicated well. More

Very approachable and kept me updated with the progress. Even offered a ride home and pick-up when repairs took a little longer then anticipated Even offered a ride home and pick-up when repairs took a little longer then anticipated More

Very clean and mostly responsive. No customer amenities were readily available. Waiting area was nice. No customer amenities were readily available. Waiting area was nice. More

Austin our service advisor was excellent in keeping us up to date. They kept working until the issue on our recall was resolved. Only downside was they put a damaged old shift knob that wasn't ours on the ve to date. They kept working until the issue on our recall was resolved. Only downside was they put a damaged old shift knob that wasn't ours on the vehicle More

Vincent and Mehma have taken great care of me. When I needed recall work done, they got it taken care of quickly, when another dealer down the road told me for 4 months that they didn’t have the p When I needed recall work done, they got it taken care of quickly, when another dealer down the road told me for 4 months that they didn’t have the parts available. I recently had another service done and they both communicated with me. More

This is the second time I’ve dropped my truck off for service and when I got it back I was missing items. I’m very displeased that o can’t trust my things to still be in my vehicle when I pick it up. service and when I got it back I was missing items. I’m very displeased that o can’t trust my things to still be in my vehicle when I pick it up. More

Is been a nice and fast experience, no time lost, and all promises done on time, I get a windshield change on warranty plus oil change at the same time, perfect for me! Ms Memha is the best! promises done on time, I get a windshield change on warranty plus oil change at the same time, perfect for me! Ms Memha is the best! More

Considering you sent this survey to the wrong person, attention to detail is lacking. I live in Calgary FFS and have only been to Texas on business decades ago. Therefore I have rated everything as "Very attention to detail is lacking. I live in Calgary FFS and have only been to Texas on business decades ago. Therefore I have rated everything as "Very Poor" More

Not able to accurately communicate scheduling. Too many vehicles in service to handle and provide proper customer service. Too many vehicles in service to handle and provide proper customer service. More

It was an absolute pleasure to work with Paul. He got the Jeep back to the service department addressed the issue and promptly returned the vehicle. He got the Jeep back to the service department addressed the issue and promptly returned the vehicle. More