Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

This is the 1st time service at Big Star. Vincent was very informative and the service was really fast. He kept me updated. I had previously gone to Gulfgate Dodge 3 times where the service w Vincent was very informative and the service was really fast. He kept me updated. I had previously gone to Gulfgate Dodge 3 times where the service was very shoddy. I have owned my vehicle since June. Gulfgate kept my vehicle a total of 4 and a half months during that time. After a month and a half, the engine light would come on again. One time I had my car fo 10 days and then the light came on again. I never got a loaner car. Service manager wouldn't return my call or texts. Vincent even informed me that there were missing bolts from the previous work done. Big Star had my vehicle- diagnosed it, fixed it, including the missing bolts and was ready on Friday but I wasn't able to pick it up til Monday. 2 big thumbs up! I'm still a little apprehensive because I'm scared it might break down again (from previous history), but so far, it's running good. It's nice to finally be able to use my car. More

It’s always fast and great services the employees are very nice and very attentive. very nice and very attentive. More

They promised me the running board for my gladiator, called and didn't returned my call called and didn't returned my call More

Had great service Austin was always keeping me updated on my vehicle and made the process super easy. my vehicle and made the process super easy. More

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake is curious and keeps the customer up to date on the progress of being serviced. curious and keeps the customer up to date on the progress of being serviced. More

Great Service. I didn't have to wait long and I was given an Uber ride back to work. It was a good experience and they cleaned my Jeep as an additional nice thing. I didn't have to wait long and I was given an Uber ride back to work. It was a good experience and they cleaned my Jeep as an additional nice thing. More

Great service and attention to detail. Vincent was excellent amd also the rental department did a great job. The shop foreman was able to diagnose my vehicle and repair it in record time. Vincent was excellent amd also the rental department did a great job. The shop foreman was able to diagnose my vehicle and repair it in record time. More

The service is great but the communication between the cst service rep n customer needs improvement , no daily update when your vehicle is in the shop, at least a text sent to say no update or they are st cst service rep n customer needs improvement , no daily update when your vehicle is in the shop, at least a text sent to say no update or they are still working on it, I’ve had it there four times sometimes I’ll send a text no reply so then I have to call and ask for my rep, sometimes it went two days and no response so I have to call then they tell me what’s going on but at least some communication, I’ve even had where they told me they were calling me and they seem to be off that day and didn’t tell me so I had to run and get my vehicle at the last minute this happened twice that’s about it. Thank you. More

Great place got 2 cars from there and my next one will come from there come from there More

Not pleased . Car comes back unfinished. Not happy customer. I have to call them and bring the car back in to have them finish with they were supposed to finish. Car comes back unfinished. Not happy customer. I have to call them and bring the car back in to have them finish with they were supposed to finish. They don't find out the problem until the second time usually of me bringing it in I have to basically diagnose the car myself I've called several times to customer service I have not got one reply back so yeah I give you a poor review More