Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Everyone was very helpful and polite. They got me checked in quickly and kept me informed throughout the process and got my vehicle back in a timely manner. Definitely will recommend deal They got me checked in quickly and kept me informed throughout the process and got my vehicle back in a timely manner. Definitely will recommend dealership to all my friends and family. More

Great service, great attitude, good price and promotions, service advisor was very helpful and nice service advisor was very helpful and nice More

Very welcoming and professional environment and fast services all the staff member are friendly and treat you like family services all the staff member are friendly and treat you like family More

I took my car in twice and it sounds worse than when I took it in. Techs literally just give you the run around and don’t care about the customers. took it in. Techs literally just give you the run around and don’t care about the customers. More

the dealer ship has always preformed very well to meet my needs.How ever the care wash is an issue with me my car a dodge challenger 2021 has come out of scuff marks which I had to rub off the sales depart needs.How ever the care wash is an issue with me my car a dodge challenger 2021 has come out of scuff marks which I had to rub off the sales depart is great no problems there. please improve the car wash issue my car was not cheap at time of purchase so naturally I have to complain about it do better with car wash issue More

Very poor communication! No systems in place to alert customers that the person you are trying to contact is off, on vacation, etc. No return communication unless you consist No systems in place to alert customers that the person you are trying to contact is off, on vacation, etc. No return communication unless you consistently bug them. More

Very curtious it just took weeks to get my van serviced. I will make sure I know the the time line I will make sure I know the the time line More

All workers were very kind. I got my car in and out in a jiffy and I was very pleased with not having to wait forever to get service on my car. Cristian helped me and might I sa I got my car in and out in a jiffy and I was very pleased with not having to wait forever to get service on my car. Cristian helped me and might I say, he has been the best workers I’ve dealt with at a dealership. Kudos to him. More

Work needed has been done. Only complaint is about the technician person that left some residues of a white substance in different areas where the work was performed. I am assu Only complaint is about the technician person that left some residues of a white substance in different areas where the work was performed. I am assuming is a kind of lubricant that is in the inside cover of of the left mirror, some parts of the door, carpet and driver's seat upholstery. Now, the ball is in your court. After trying to submit without the Star Rating because I said it is in your side. Now let's complete the Stars Rating. This survey is very general and is not easy to explain all about the experience. I am completing this survey just for you have not the opportunity to say I didn't let you know my thoughts, but my experience with this kind of time wasting surveys is that if something will happen. we as customers will not know anything from your side. I did complete another survey with the former Clear Lake Dodge that I don't know if Big Star is a new owners entity or just changed name. Now, I completed the Stars Rating and you ask about if I would recommend this service center, I cannot say Yes or Not as the only possibilities because there are many other things involved in the service, my question, what is the purpose of the recommendation? More

The dealership was recommended by my mother as my dad had purchased his Fiat there. I arrived and a gentleman helped me and showed me the Dodge Challenger in the color that I loved and helped me. purchased his Fiat there. I arrived and a gentleman helped me and showed me the Dodge Challenger in the color that I loved and helped me. More