Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center
Webster, TX
691 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center
Although the staff was consistently friendly, they were not efficient on communicating the delays or updates regarding my vehicle. I was told repeatedly they would only have my vehicle for 24 hours and it not efficient on communicating the delays or updates regarding my vehicle. I was told repeatedly they would only have my vehicle for 24 hours and it turned into two days. they would have kept it for three had I not called them and told them that I needed my vehicle back immediately. They stated they were waiting for a part to be delivered and it could be delivered anytime the following day by 2:30 PM. My frustration with this is they should have notified me the moment they realized that they didn’t have the part to complete the work. I had to call twice to get updates on my vehicle and I still haven’t received a call back letting me know the park came in so they could complete the job. More
The staff was nice and friendly. Mr. Ike took very good care of me and kept me in the loop with my vehicle. I will continue to bring my truck to you. Mr. Ike took very good care of me and kept me in the loop with my vehicle. I will continue to bring my truck to you. More